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West Park - An Optalis Health & Rehabilitation Center

1700 Heinzerling Drive

4.2(75 ratings)· Columbus average: 3.9

West Park - An Optalis Health & Rehabilitation Center, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
99
Memory Care
Secured 28-bed unit with private/semi-private rooms
Respite Care
Short-term stays from a few days to weeks
Memory Care Programming
State-certified music therapy program for residents

What Families Think

West Park is a skilled nursing and rehabilitation center in Columbus's Hilltop neighborhood, and most reviewers—including many who name specific nurses, therapists, and social workers—describe warm, attentive care and a family-like atmosphere. However, a notable minority of reviews describe serious lapses in basic care, including neglect, understaffing, and cleanliness problems, so experiences appear to vary.

The Good

  • Staff repeatedly praised by name as caring and attentive
  • Rehab therapy team frequently credited with successful recoveries
  • Secured memory care unit with music therapy program
  • Respite care available for short-term stays
  • Many reviewers describe the facility as clean and welcoming
  • Reviewers describe a close, family-like atmosphere

The Bad

  • Multiple reports of neglect: soiled garments, missed meals, slow call-light response
  • Several reviewers describe understaffing and unresponsive staff
  • One report of a fall/broken hip initially dismissed as a bruise
  • A few reviewers describe dirty conditions and cold food

AI-generated from reviews and community data.

West Park - An Optalis Health & Rehabilitation Center is a senior living community in Columbus, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 75 reviews.

About West Park - An Optalis Health & Rehabilitation Center

West Park is a nursing and rehabilitation center located in Columbus's Hilltop neighborhood. The community offers inpatient rehabilitation for those recently discharged from the hospital due to illness, injury, or surgery, along with long-term care services, respite care, and specialized memory care.

Rehabilitation services include physical, occupational, and speech therapy, with each resident receiving a care plan tailored to their situation and goals following hospitalization, surgery, or an acute medical event. An interdisciplinary team, including physicians and therapists, works with residents and families to provide education and tools for a successful return home. Both inpatient and outpatient care are available.

The extended care community accommodates residents needing a greater level of assistance with daily living tasks, offering fully furnished private, semi-private, and deluxe semi-private rooms, as well as suites, each equipped with half baths and free basic cable. Memory care is provided in a secure 28-bed unit with semi-private and private rooms, featuring a Music and Memory program certified by the Ohio Department of Aging.

Respite care offers short-term stays ranging from a few days to a few weeks, with furnished respite suites, 24-hour nursing access, and a personalized plan of care. West Park also provides end-of-life care intended to allow residents to experience their final days with dignity, supported by skilled medical professionals.

Residents have access to regularly scheduled social and recreational activities, community spaces, outdoor areas, and 24-hour guest visitation. In-room amenities include individual room temperature control, a flat-screen TV with cable, a private phone, and Wi-Fi. A full-service salon and barbershop, gathering spaces for socializing, and interdisciplinary care conferences with patients and families are also offered. Dining services include chef-prepared meals, open-style dining, room service, snacks and pantries, guest meals, and coffee service, with registered and licensed dietitians planning therapeutic diets as needed.

Types of Care at West Park - An Optalis Health & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of West Park - An Optalis Health & Rehabilitation Center

4.2overall · 75 ratings combined

4.2★ on Google (75)

Robbie Johns

Jul 2026

via Google

This place is disgusting. My moms room always dirty floors sticky and flies everywhere. The administrator never has a direct answer always looking confused and never seems to know the answer to anything. I was asked to do a Google review for the facility meanwhile my mom's care not being met. The Call lights going off I feel utterly overwhelmed leaving my love one here. The African American young male with the briads on his head is the only one I see answering the call light attempting to help other residents in need meanwhile its a bunch of other staff sitting behind the nurse station on their phones. I regret putting my mom in this facility. The staff could not give mom a shower because the facility had no clean laundry. I spoke with the laundry supervisor she had absolutely no care AT ALL. She seemed high off something and smartly said while walking away that she was over this place That evil administrator can deal with it. This is by far the worse I have any seen

Maurice Diles

May 2026

via Google

West Park Health & Rehabilitation Center is an outstanding facility for both rehabilitation and long-term care.<br><br>If you’re exploring options for a loved one, this is a place worth visiting. Stop in and speak with the Admissions Director, Wendy, to learn more about the services, compassionate care, and support they provide to residents and families every day.

Abigail Riley

Apr 2026

via Google

I work for a hospice company and am in and out of west park multiple times a week. The staff are always kind and welcoming. The facility is clean and the patient care is great. I always look forward to my visits here.

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Government Inspection History

5 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 6, 2025Fire Safety StandardHealth Standard17 citations
  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity G of L: actual harm, isolatedCorrected Mar 31, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Mar 31, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025

  • Assure the security of all personal funds of residents deposited with the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025

Feb 8, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

Nov 28, 2023Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023

Jun 30, 2022Fire Safety StandardHealth Standard16 citations
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedCorrected Jul 28, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jul 28, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2022

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2022

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

Feb 6, 2020Fire Safety StandardHealth Standard15 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2020

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2021

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2020

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2020

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Park - An Optalis Health & Rehabilitation Center offer?

West Park - An Optalis Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

How much does West Park - An Optalis Health & Rehabilitation Center cost?

West Park - An Optalis Health & Rehabilitation Center has not published its pricing. For context, communities in Columbus that publish rates start around $3,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is West Park - An Optalis Health & Rehabilitation Center located?

West Park - An Optalis Health & Rehabilitation Center is located at 1700 Heinzerling Drive in Columbus, Ohio.

What do families say about West Park - An Optalis Health & Rehabilitation Center?

West Park is a skilled nursing and rehabilitation center in Columbus's Hilltop neighborhood, and most reviewers—including many who name specific nurses, therapists, and social workers—describe warm, attentive care and a family-like atmosphere. However, a notable minority of reviews describe serious lapses in basic care, including neglect, understaffing, and cleanliness problems, so experiences appear to vary.

How did West Park - An Optalis Health & Rehabilitation Center do on recent health and safety inspections?

West Park - An Optalis Health & Rehabilitation Center had 5 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Park - An Optalis Health & Rehabilitation Center?

Submit the Request Information form on this page to connect with West Park - An Optalis Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at West Park - An Optalis Health & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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