Privacy Policy

MyLivingChoice (“we,” “us”) is a senior living directory operated by MyLivingChoice LLC. This policy explains, in plain language, what information we collect and exactly what we do with it. The short version: information you submit is used to help you find senior living, to introduce you to the communities you choose, and to confirm and bill the referral fees those communities pay us. We never sell it.

Information we collect

• Family requests. When you use our matching survey or request information from a community, we collect what you enter: your name, email, phone, ZIP code, care preferences (care type, budget range, timeline, Medicaid, pets), and the name of the person the care is for when you give it. The request forms have no free-text box, so we do not ask you for health details.
• Community accounts. When a community representative claims a listing, we collect their name, title, work email, phone, and company details, and verify their connection to the community.
• Reviews. Reviews you submit, with the name you provide.
• Technical basics. Standard server logs and privacy-respecting analytics. We use a login cookie for community-portal accounts. We do not use third-party advertising trackers.

What we do with family information

• Your contact details are shared with the communities or agencies you ask about, so they can follow up with you about it. A home care request goes to one agency at a time. When you ask us to find options for you (Help Me Choose), we share them with up to three communities we select near you that work with us, or with one home care agency, and we tell you which ones. We do not share your information with data brokers, advertisers, or marketing lists.
• We use your email and phone to confirm your request and follow up about it.
• Our team can view requests internally to operate the service.

Information we receive from communities

When a community or home care agency that has a referral agreement with us admits a resident, or starts care for a client, we introduced, it may tell us the person's name, the community or agency, the start date and the monthly rent or care charges. We use that information only to verify the referral, invoice the community or agency, and keep the records our agreements and the law require. It is held under the safeguards described in our security policy, and where the community or agency is a HIPAA covered entity we handle it under a business associate agreement.

Community listings and business contact information

Listing information (community names, addresses, phone numbers, licensing details) comes from public records, including state licensing rosters and federal (CMS) datasets, from communities themselves, and from publicly available sources. We maintain business contact information for community management, which we use to notify communities about their listings and inquiries. Photos sourced from a community’s own website retain a record of their origin; communities can replace or remove them any time by claiming their listing, or by emailing us.

Payments

Premium listing subscriptions are processed by Stripe and billed by MyLivingChoice LLC. Card details go directly to Stripe; we never see or store them.

Email

We send transactional email (request confirmations, claim verification, account notices) from mylivingchoice.com addresses. Any promotional email we send includes an unsubscribe option, and we honor opt-outs.

Text messages

If you give us a mobile number, MyLivingChoice LLC may text you about your request or your community account: a confirmation, a link to a form we need you to complete or sign, an answer to a question you sent us, and notices about inquiries, referrals and referral agreements. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Texts are delivered by Twilio, our messaging provider, and are kept with your request or account under the safeguards described in our security policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Your choices

• Access or deletion: email info@mylivingchoice.com and we will provide or delete the personal information we hold about you.
• Cancel a request: reply to any confirmation email and we will withdraw it.
• Stop texts: reply STOP to any text message. Your request or account stays as it is.

Children

Our services are for adults and are not directed at children under 16.

Changes

If we change this policy, we will update the date above. Material changes to how family information is shared will be called out prominently.

Contact

Questions about privacy: info@mylivingchoice.com.