MyLivingChoice

TheKey - Senior Home Care

1880 Mackenzie Drive Ste 201

4.7(40 ratings)· Columbus average: 3.9

TheKey - Senior Home Care, photo 11 / 6

Quick Facts

Care team availability
Caregiver and client success managers on call 24/7
Short-term respite coverage
Available for short trips or family travel needs
End-of-life support
Comfort-focused care for advanced illness and hospice transitions

What Families Think

Families describe TheKey's Columbus home care team as compassionate, responsive, and reliable, especially praising specific care managers by name for stepping in during hospice, post-surgery recovery, and dementia care situations. The vast majority of the 40 Google reviews are five-star, though a couple of detailed accounts point to inconsistent aide quality and communication problems when issues arose.

The Good

  • Praised for compassionate, family-like caregivers
  • Care managers responsive to changing needs
  • Helped with post-surgery and hospice support
  • Live-in and 24/7 care options available
  • Flexible short-notice help during family emergencies
  • Caregivers matched to client personality and needs

The Bad

  • One detailed report of untrained aides and inattentive care
  • One account of an aide leaving a shift unnoticed
  • One report of poor communication when problems arose
  • No published pricing information

AI-generated from reviews and community data.

TheKey - Senior Home Care is a home care agency serving Columbus, Ohio offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.7 out of 5 across 40 reviews.

About TheKey - Senior Home Care

TheKey provides in-home senior care in the Columbus, Ohio area, offering flexible support ranging from a few hours of companionship to comprehensive 24/7 care. The company's approach centers on aging in place while maintaining independence and quality of life through what they call their Balanced Care Method.

Care offerings include hourly and live-in support for general aging in place, specialized memory care designed to preserve comfort and dignity, and comfort-focused care with emotional support during advanced illness. The company emphasizes flexible options that adapt as needs change over time.

TheKey's Balanced Care Method is built on six evidence-based pillars: cognitive stimulation, nutritious meals, physical movement, social connection, meaningful activities, and restful sleep. The approach aims to support not just daily tasks but overall wellness and engagement.

The Columbus care team consists of local caregivers, Caregiver Managers, and Client Success Managers available 24/7. The company pairs clients with personally matched caregivers and creates individualized home care plans based on routines, preferences, and goals. TheKey combines local knowledge with the resources and training standards of a national organization with over 25 years of home care experience.

The care journey begins with an in-home assessment to build trust and understand client needs, followed by ongoing support from a dedicated team that remains available throughout the care relationship.

Types of Care at TheKey - Senior Home Care

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of TheKey - Senior Home Care

4.7overall · 40 ratings combined

4.7★ on Google (40)

April Parker

Jan 2026

via Google

I’ve had the privilege of partnering professionally with the team at The Key (Columbus, OH) over the last few years in various capacities within the aging services industry. I work very closely with Jennifer Roenker and am grateful to call her a trusted colleague. If I have ever referred a family to Jennifer, I’m confident she would ensure they are cared for as though they were her own family.<br><br>I’ve enjoyed collaborating with both Jennifer and Alysce Craig and know that families I refer will be supported with compassion, expertise, and respect. I would highly encourage anyone seeking the services they provide to take the time to learn more about The Key and the care they offer.

Brandon Boyd

Aug 2025

via Google

Jennifer and those at the key provider professional, responsive, and qualify care for those in Central Ohio.

Kae Pea

Apr 2025

via Google

Alysce and her team were great at answering our questions and meeting our family's needs. Would highly recommend The Key!

Toni Johnson

Apr 2025

via Google

The Key helped my family through a hard time and we will always be thankful for the care they showed my aunt. We would highly recommend services with them!

Qualan Perry

Apr 2025

via Google

Caring, reliable, and professional. The team provided excellent support for my loved one and gave us real peace of mind. Highly recommend their services.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to TheKey - Senior Home Care, never sold or shared.

Frequently Asked Questions

What types of care does TheKey - Senior Home Care offer?

TheKey - Senior Home Care offers At-Home Care.

How much does TheKey - Senior Home Care cost?

TheKey - Senior Home Care has not published its pricing. For context, communities in Columbus that publish rates start around $3,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is TheKey - Senior Home Care located?

TheKey - Senior Home Care is located at 1880 Mackenzie Drive Ste 201 in Columbus, Ohio.

What do families say about TheKey - Senior Home Care?

Families describe TheKey's Columbus home care team as compassionate, responsive, and reliable, especially praising specific care managers by name for stepping in during hospice, post-surgery recovery, and dementia care situations. The vast majority of the 40 Google reviews are five-star, though a couple of detailed accounts point to inconsistent aide quality and communication problems when issues arose.

How can families visit TheKey - Senior Home Care?

Submit the Request Information form on this page to connect with TheKey - Senior Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at TheKey - Senior Home Care? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Columbus.