Terms of Service

MyLivingChoice is a senior living directory and matching service operated by MyLivingChoice LLC (“we,” “us”). By using the site you agree to these terms.

What we are (and aren’t)

We help families discover and compare senior living communities, and help communities manage how they appear. We are a directory and introduction service: we are not a healthcare provider, and nothing on this site is medical, legal, or financial advice. Decisions about care should be made with the community, your family, and qualified professionals.

Listing information

Listing details come from public records (state licensing rosters, federal CMS datasets), from communities themselves, from public sources, and from reviews. We work to keep information accurate, including AI-assisted summaries that are generated only from the underlying data, but pricing, availability, and services change: always confirm details directly with a community before making decisions. Ratings shown are combined from multiple review sources and are provided as-is.

For families

• The service is free for families.
• When you send a request, you authorize us to use the information you entered to help with it, including sharing it with the communities or agencies you asked about, and you agree that we and they may contact you by phone, email or text about your request.
• How we are paid. When a family moves into a community we referred them to, or hires an agency we referred them to, that community or agency may pay us a referral fee. MyLivingChoice does not charge families for introductions. Communities and agencies set their own prices and terms. We also sell listing placement to communities, which is labeled Sponsored wherever it appears, and a community with a referral agreement may receive placement labeled Partner.
• Reviews you submit must reflect your genuine experience. We may moderate or remove reviews.

For communities

• Claiming a listing requires that you are authorized to represent that community. We verify claims and may revoke access where authorization is in doubt.
• Referral fees are set out in a separate referral agreement between MyLivingChoice and the community or agency. Nothing on this site creates a referral obligation without one.
• Information you publish through the portal must be accurate and not misleading. You grant us a license to display the content you submit. We may edit or remove listing content that is inaccurate, unlawful, or inconsistent with our standards.
• Premium subscriptions are billed monthly by MyLivingChoice LLC via Stripe. You can cancel any time from your billing portal; premium features remain active until the end of the paid period, then your listing continues on the free tier. Pricing for new subscriptions may change; active subscriptions keep their rate.
• If you believe content on a listing (including photos) infringes your rights, email info@mylivingchoice.com and we will address it promptly.

SMS terms

MyLivingChoice LLC sends text messages to people who give us a mobile number on one of our forms or on a call with our team: families with a request (a confirmation, a form to complete or sign, and follow-ups about the request) and community or agency representatives (notices about their listing, inquiries, referrals and referral agreements, and answers to support questions). We do not send marketing texts.

• Frequency. Message frequency varies with your request or account.
• Cost. Message and data rates may apply. Check with your carrier for details.
• Opting out. Reply STOP to any message and no more texts will be sent; you will receive one message confirming it. Texting STOP does not cancel a request. To cancel, use the link in your confirmation email or reply to it.
• Help. Reply HELP to any message, or email info@mylivingchoice.com.
• Carriers. Delivery depends on your carrier and device. Carriers are not liable for delayed or undelivered messages.
• Privacy. How we handle your number and messages is described in our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Acceptable use

Don’t misuse the service: no scraping at disruptive volume, no false claims of affiliation, no submitting fake reviews or fake inquiries, no attempts to access accounts or data that aren’t yours.

Disclaimers and liability

The service is provided “as is.” To the fullest extent permitted by law, we disclaim warranties and are not liable for decisions made based on listing information, for the conduct of communities or users, or for indirect or consequential damages. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim (or $100 if you paid nothing).

General

These terms are governed by the laws of the State of Missouri. If a provision is unenforceable, the rest remain in effect. We may update these terms; continued use after an update is acceptance. If we make material changes affecting paid subscriptions, we will notify subscribers by email.

Contact

MyLivingChoice LLC · info@mylivingchoice.com