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Mill Run - An Optalis Health & Rehabilitation Center

3399 Mill Run Drive

3.9(142 ratings)· Hilliard average: 4.1

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Quick Facts

Total units
66
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
66
Inspections
View history (44 citations)
Care continuum
Includes assisted living alongside skilled nursing
Outpatient option
Outpatient rehab for those living at home
Respite care
Furnished suites with 24-hour nursing support
Medicaid pathway
ODA-certified Medicaid Waiver provider for assisted living
Visitation policy
24-hour visitation allowed from family and friends

What Families Think

Families and residents at Mill Run generally praise the nursing, therapy, and activities staff for attentive, personalized care, especially during rehab stays and long-term care. Communication with family members is described as responsive, and the environment is noted as clean and welcoming. One long-term family caregiver raised concerns about staff turnover affecting consistency of care for a dementia resident.

The Good

  • Responsive communication with families within the hour
  • Staff described as caring and attentive across departments
  • Clean facility with pleasant courtyard spaces
  • Strong rehab outcomes praised by multiple reviewers
  • Activities staff go above and beyond for residents

The Bad

  • One report of high staff turnover affecting dementia care consistency
  • Longer wait times reported during night shifts

AI-generated from reviews and community data.

Mill Run - An Optalis Health & Rehabilitation Center is a senior living community in Hilliard, Ohio offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.9 out of 5 across 142 reviews.

About Mill Run - An Optalis Health & Rehabilitation Center

Mill Run is a skilled nursing and rehabilitation center in Hilliard, Ohio, offering a full continuum of care including short-term rehabilitation, long-term nursing care, and assisted living. The center has 66 well-appointed beds and features three courtyards for outdoor relaxation.

The facility provides comprehensive rehabilitation services with a state-of-the-art therapy gym and an interdisciplinary team trained in physical, occupational, and speech therapies. Patients recovering from hospitalization, surgery, or acute medical events can work with therapists to regain independence and mobility. Mill Run also offers outpatient rehabilitation for individuals who prefer to live at home while receiving therapy services, as well as respite care with furnished suites and 24-hour nursing support.

For residents requiring long-term care, Mill Run provides assistance with daily living activities such as walking, eating, dressing, and bathing, along with medication management, proper nutrition, and physician visits. The assisted living program is designed for seniors who need some assistance but remain largely independent, offering well-appointed apartments, housekeeping, meals, and personal care services in a residential setting focused on social engagement and active lifestyles.

Dining at Mill Run includes restaurant-style meals served in dignified dining rooms, with seasonal and bistro menus developed by registered and licensed dietitians. The community provides medical nutrition therapy, room service, snacks, and guest meals. Residents have access to daily social and recreational activities, beautiful community spaces, and 24-hour visitation from family and friends.

Mill Run also offers end-of-life and hospice care services providing dignified support during residents' final days. The facility accepts most managed care benefits and is ODA-certified as a Medicaid Waiver provider for assisted living, with requirements regarding private funding prior to Medicaid eligibility.

Types of Care at Mill Run - An Optalis Health & Rehabilitation Center

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Mill Run - An Optalis Health & Rehabilitation Center

3.9overall · 142 ratings combined

3.9★ on Google (142)

Write a review

Matthew George

Jul 2026

via Google ↗

To those of you with a family member or a loved one in the hospital,<br><br>My name is "Matt the Social Worker", and I was with Mill Run for six years. I am leaving this review with tips and advice to help make your stay with Mill Run the best it can possibly be.<br><br>To answer the question at the top of your head: Yes, Mill Run is a fantastic care center. The employees are great and hardworking, the vibe is outgoing and friendly, and Mill Run maintains a strong reputation as a great care center in Columbus. If you have a loved one in the hospital and are seeking Short Term Rehab, I would fully recommend having them go to Mill Run for their rehabilitation services.<br><br>Question: "What should I bring for my family member?"<br>Answer: What you would bring going to a hotel: Clothes, Toiletries, and activities (like puzzle books). I would NOT bring: expensive items, jewelry, and family heirlooms. There's no guarantee those items won't be lost in the transition from the Hospital to Mill Run, and we'd rather you not lose them in the midst of your healthcare journey.<br><br>Question: "Help, I have a problem, how do I get it resolved?"<br>Answer: Your strongest tool is communication with the Mill Run team. Mill Run has a strong culture of "If you have a problem, let us know and we'll fix it", however Mill Run NEEDS you to communicate when you have a problem. The Staff are not psychic, they cannot read your mind. If you don't communicate there's a problem, they won't be able to fix it for you.<br>Key Individuals who can help resolve problems are:<br><br>Nursing: Speak to a Unit Manager. Each Hall has a dedicated Nurse Unit Manager who is in charge of that hallway.<br><br>Dietary: Dietary Manager for Meals, Nutritionist for Weight loss/Weight gain, and Speech Therapist for Swallowing needs.<br><br>Finances and Copays: Business Office Manager<br><br>Discharge Planning: Social Services.<br><br>One Important Thing: Please ALWAYS try to be respectful to staff even when you're having an issue. The staff genuinely want to help and want to make your experience the best it can be. The more staff feel threatened, the more precautions staff have to take when providing care to your family member (Having a Witness, More Documentation, etc.) and the slower your care could be.<br><br>There are more questions I would like to answer here, but alas Google Review's only allow for so many characters, so I will include the remaining questions as photos.<br><br>Although I am moving on, I wanted to leave this review to commemorate and acknowledge the many sacrifices and challenges my Mill Run Family has overcome these past several years to provide amazing care to our community. I wish everyone the best with their individual healthcare journey.<br><br>- Matthew George, LSW, MSW<br>AKA “Matt the Social Worker”

Dan Clark

Jul 2026

via Google ↗

Rehabilitation services were great with caring staff.

Jessica Natividad

Jul 2026

via Google ↗

My family member has had a wonderful experience at Optalis Health & Rehab at Mill Run. The staff is truly amazing everyone is kind, compassionate, and always willing to help. The therapy department has made a tremendous impact on my family member’s recovery. Their therapists are knowledgeable, encouraging, and genuinely care about helping patients regain their strength and independence.<br>The facility is always clean, well maintained, and has a welcoming atmosphere. Everyone is efficient, professional, and treats patients and their families with respect. We are so grateful for the excellent care and highly recommend!!

Amber

Jul 2026

via Google ↗

AMAZING! Very clean facility with welcoming staff, great nurses, and a ton of fun activities for patients!

Sandy W

Jun 2026

via Google ↗

My experience here has been great. I had an amazing support team, some of the few wonderful people on my team were Julie and Maria my floor nurses and of course the wonderful Jay the nurses aide. They all were always willing to help me and talk to me.The nights were rougher just with longer wait times but still had a great time here. Another one who was helpful was the activities person Brittany, she helps me order the food I want and always brings a smile to my face. I recommend this place to anyone needing rehab or needs help getting back on your feet. Everyone has gone above and beyond for me and i appreciate it so much.

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Government Inspection History

7 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 10, 2025Fire Safety StandardHealth ComplaintHealth Standard21 citations

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Oct 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Oct 7, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Ensure that paid feeding assistants have the training they need.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025

Mar 27, 2025Health Complaint3 citations

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025

Apr 24, 2024Health Complaint1 citation

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 3, 2024

Mar 6, 2024Health Complaint1 citation

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 29, 2024

Sep 20, 2023Infection ControlNo citations
May 4, 2023Fire Safety StandardHealth Standard12 citations

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

Jun 15, 2021Fire Safety StandardHealth Standard6 citations

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2021

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mill Run - An Optalis Health & Rehabilitation Center offer?

Mill Run - An Optalis Health & Rehabilitation Center offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Mill Run - An Optalis Health & Rehabilitation Center located?

Mill Run - An Optalis Health & Rehabilitation Center is located at 3399 Mill Run Drive in Hilliard, Ohio.

What do families say about Mill Run - An Optalis Health & Rehabilitation Center?

Families and residents at Mill Run generally praise the nursing, therapy, and activities staff for attentive, personalized care, especially during rehab stays and long-term care. Communication with family members is described as responsive, and the environment is noted as clean and welcoming. One long-term family caregiver raised concerns about staff turnover affecting consistency of care for a dementia resident.

How did Mill Run - An Optalis Health & Rehabilitation Center do on recent health and safety inspections?

Mill Run - An Optalis Health & Rehabilitation Center had 7 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mill Run - An Optalis Health & Rehabilitation Center?

Submit the Request Information form on this page to connect with Mill Run - An Optalis Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Mill Run - An Optalis Health & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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