Sonja Heffner
Jul 2026
2of my friends have been there for rehab and they reported horrible care. No one responded to calls for assistance to get to the bathroom, late pain meds, surly staff. Don’t go there!
1 / 5Quick Facts
- Total units
- 54
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 54
- Inspections
- View history (16 citations)
- Physical Therapy
- On-site PT repeatedly cited as facility's strength
- Staffing Ratio
- One reviewer reported 1 nurse, 1 aide per 30 residents
CMS Care Compare
What Families Think
Reviews of Norwich Springs are sharply split: several families praise the physical therapy team and specific nurses for attentive, skilled wound and rehab care, while others describe serious understaffing, slow response to call lights and pain requests, and neglected hygiene needs. A few reviewers also raised concerns about abrupt discharges tied to a resident's finances.
The Good
- Physical therapy team praised for effective, encouraging care
- Wound care staff singled out for skilled, attentive treatment
- Staff described as a coordinated, cross-department team
- Nursing supervisor took complaints seriously and made changes
The Bad
- Multiple reports of understaffing and slow response to requests
- One detailed account of soiled linens and skipped bathing
- Reports of inconsistent care quality on night shifts
- One account of abrupt discharge tied to resident's finances
AI-generated from reviews and community data.
Norwich Springs Health Campus is a senior living community in Hilliard, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 74 reviews.
About Norwich Springs Health Campus
Norwich Springs Health Campus is a skilled nursing / long term care community in Hilliard, Ohio. The community is licensed for up to 54 residents.
Families rate Norwich Springs Health Campus 3.8 out of 5 based on 74 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Norwich Springs Health Campus
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Norwich Springs Health Campus
3.8overall · 74 ratings combined
3.8★ on Google (74)
R Hagenhofer
Jun 2026
Very nice facility, clean and well run and well organized. Excellent meals, far better than one would expect. Pleasant and helpful staff. The people in OT/PT are very professional and had exercises prepared that helped me get over the surgery ‘dumps’ in short order. Felt very confident upon discharge that I would have no issues alone at home. Excellent facility!
James Donovan
May 2026
Nobody's perfect, including you and me, and neither is Norwich Springs: so why did I just give them 5 stars? Let's start with the good items. The day care staff, nurses and aides, were consistently excellent. Susan especially was as prompt, efficient, professional and pleasant as any medical staff I've had. The physical therapy staff also exceeded my expectations. That surprised me because I went in with high expectations: I chose Norwich precisely because I was told that PT was one of their strengths. It was: they achieved an excellent balance of encouragement and challenge (that is, pushing you to do things that you need to do even though it hurts) with a level of empathy and of listening to feedback that ensured they kept the right balance. Sarah especially met this ideal. As a whole, I noted that all the employees work as a team, even across departments. One thing that showed how they cooperated to get things was seeing how sometimes nursing and even administrative staff pitched in to help deliver meal trays when it was needed. Now what about those imperfections? The food gets mixed grades. Taste and texture are very good, but often the main course was not very hot. And as much as I praised the day nurses and aides, the night crew was much more mixed; some were very good and others were much less so. To Norwich's credit, though, I pointed out and discussed deficiencies with a nursing supervisor, Lora, who listened openly and non-defensively, responded calmly to me, and took action about the problem. After my feedback, one night nurse dramatically improved her interactions and her promptness immediately. I consider Norwich's willingness to listen and its ability to act on critical feedback as a major plus. As I said at the beginning, nobody's perfect; but the ability to take feedback and self-correct moves an organization closer to excellence over time. Especially if you're looking for good PT as part of your treatment, I strongly recommend Norwich. Five stars.
Anime knight (Animegodzillaworld)
Apr 2026
My dad want this place to get help. They failed to even try to help him. The main reason why he got out early is because the high price and the insurance doesn't pay for it. These do not care helping people with memory issues. They care about money. They lose my dad clothes too.
Lynne Lenz
Apr 2026
Paul was in Legacy at Norwich Springs for a few months. The workers on that wing are awesome. Shealyn, Jessica, AuShawna, Zaniela, Elizabeth, and especially Michele were so kind and caring. Michele did a fantastic job at Friday Happy Hour, decorating for holidays and special events, plus taking people on field trips. She truly loves her job and cares so much for each patient. I could tell they worked hard at their jobs everyday to make the patients feel safe, entertained, and loved. There aren’t a lot of people who could do this job everyday; patience, giving special care and respecting the people they are caring for are true gifts. Thank you so much. I also want to thank the cleaning staff who keep the rooms and hallways so clean. They always had a smile for Paul and a high-five that made him feel so special. Thank you Mia Huth for all of your help and guidance through day care, Paul staying for five nites so I could travel to visit family and then being an actual resident at Norwich Springs.<br>All of the people I’ve mentioned and others behind the scenes truly make Norwich a great place to live. Everyone always has a smile, a wave to give you from afar and really make families welcome.
Government Inspection History
4 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Oct 14, 2025Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025
May 30, 2024Fire Safety StandardHealth Standard13 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 28, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 28, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 28, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 28, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024
Dec 6, 2023Health Complaint2 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2023
Dec 21, 2021Fire Safety StandardHealth StandardNo citations
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Norwich Springs Health Campus offer?
Norwich Springs Health Campus offers Skilled Nursing / Long Term Care.
Where is Norwich Springs Health Campus located?
Norwich Springs Health Campus is located at 4680 Library Way in Hilliard, Ohio.
What do families say about Norwich Springs Health Campus?
Reviews of Norwich Springs are sharply split: several families praise the physical therapy team and specific nurses for attentive, skilled wound and rehab care, while others describe serious understaffing, slow response to call lights and pain requests, and neglected hygiene needs. A few reviewers also raised concerns about abrupt discharges tied to a resident's finances.
How did Norwich Springs Health Campus do on recent health and safety inspections?
Norwich Springs Health Campus had 4 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Norwich Springs Health Campus?
Submit the Request Information form on this page to connect with Norwich Springs Health Campus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Norwich Springs Health Campus? Claim this listing to update photos, pricing, and details. It's free.
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