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Smiths Mill Health Campus

7320 Smiths Mill Road

4.2(118 ratings)· New Albany average: 4

Smiths Mill Health Campus, photo 11 / 5

Quick Facts

Total units
58
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
58
Pet policy
Pets allowed except in skilled nursing halls
Respite care
Short-term respite stays and adult day services offered
Therapy services
On-site physical, occupational, and speech therapy
Nearby hospitals
Close to St. Ann's, Mount Carmel East, Licking Memorial

What Families Think

Reviewers consistently praise the staff's attentiveness and warmth at Smiths Mill Health Campus, particularly in memory care and rehab settings, describing a clean, welcoming environment with good food and engaged caregivers. Families note smooth transitions into memory care and staff who go out of their way to keep them informed. No significant complaints appear in the available reviews.

The Good

  • Staff described as attentive, friendly, and well-trained
  • Smooth, calming transitions reported for memory care residents
  • Facility consistently described as clean and well organized
  • Food praised as well-prepared, hot, and varied
  • Staff proactively communicates with family members about care
  • Wide variety of activities and outings offered

AI-generated from reviews and community data.

Smiths Mill Health Campus is a senior living community in New Albany, Ohio offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.2 out of 5 across 118 reviews.

About Smiths Mill Health Campus

Smiths Mill Health Campus, operated by Trilogy Health Services, is a senior living community in New Albany, Ohio offering independent living, assisted living, memory care, and skilled nursing services. The campus is designed to support residents across various care levels, from those seeking maintenance-free independent living to those requiring specialized medical support.

The community offers independent living apartments where residents enjoy chef-prepared meals, housekeeping, and laundry services as part of their lifestyle. Assisted living services are available for those needing additional help with daily activities, while memory care programming incorporates Daily Rhythms activities, the Best Friends Approach with trained companions who understand residents' life stories, and consistent engagement opportunities throughout the day. Skilled services include rehabilitation with physical, occupational, and speech-language pathology, along with partnerships for pharmacy and post-acute care.

Smiths Mill Health Campus provides rich lifestyle programming including fitness classes through the Vitality program, arts experiences through the Artisan program, enrichment clubs, games, live music, and themed events. The community also offers adult day services for caregivers seeking respite, short-term respite stays, and scheduled outings and community events. Residents are supported by clinical-grade alert systems and monitoring technology to ensure quick assistance when needed.

The campus features large gathering spaces, cozy nooks, libraries, community rooms, outdoor walking paths, activity areas, fitness spaces, beauty and barber services, landscaped courtyards, and themed activity hubs. Most apartments are unfurnished, allowing residents to bring their own furniture and belongings.

Smiths Mill Health Campus is located near downtown New Albany shopping, including Hamilton Quarter and Easton, and nearby medical facilities such as St. Ann's Hospital, Mount Carmel East, and Licking Memorial. The community is pet-friendly in most areas with the exception of skilled nursing halls, accommodating well-behaved pets that meet community guidelines. Chef-prepared menus accommodate various dietary needs including heart-healthy, diabetic-friendly, and texture-modified options.

Types of Care at Smiths Mill Health Campus

Assisted LivingIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security
  • Transportation Services

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Smiths Mill Health Campus

4.2overall · 118 ratings combined

4.2★ on Google (118)

Cyndi Powell

Jul 2026

via Google

My parents have been here for 7 months and I have learned a lot. Initially I thought, WOW what a big beautiful place. Impressive!! Well, it is, but it lacks a Unit/Supervisor for each hallway/area, very little supervision over-seeing things are done and/or followed up on. When you call the nurses' station, you can be on hold forever - an no answering system to leave a message for a call back. It's all up to lady luck. The CNA's and Nurses are GREAT people: hard working and they do the best they can. Very friendly and helpful (if your there visiting). I think they all have too much on their plate and they are short staffed. I'm not sure if clothes changes, bedding changes and showers, or hav the time to just go in to a room to check on residents and visit them. I think all this falls on the administration, not the employee's. Again, no one to supervise if something got done or not. Call lights can stay on for long periods of time. I have wrote emails and literally get ignored. It took months to get my mom's pace maker 'working'. and From the time it was dropped off, lost, plugged in and running. I have walked in the facility many many times without anyone saying 'hello', 'can I help you?' I do get excuses, reasons and explanations, talked over and down to when addressing any concerns instead of sincere response, and acknowledging they understand the problem and offer a solution. May parents pay A LOT of money $$$$$ to be taken care of, and it's not all bad. The food is pretty good, the rooms are sufficient - fairly clean, there are plenty of activities, the grounds around the building are kept up very nicely (no garbage, mowed).

Mindy Foster

Jun 2026

via Google

Smith Mill Health campus turned out to be exactly the right place for us. Everyone was great. They were very attentive to Cheryl’s needs in every way and Cheryl enjoyed it there. The room she was in was the perfect room for her because there were White Hydrangea bushes outside Cheryl’s window and she Loved those. They reminded her of home. I am very pleased with our experience here.

Deborah Donson

Jun 2026

via Google

No help. Call lights unanswered for hours. No answers to screaming patients

Vicki Rockel

Jun 2026

via Google

This has been a good experience as PT/OT taught me so many ways to help myself. Nurses, aids were always there to help, of course I had my favorites...lol. Residents were always friendly, I met a few ladies I ate with and really enjoyed. OK , The chef was great, cook was amazing. I ate things i never wanted to try but did and delicious!! All in all the workers were always smiling and made me feel welcome. Vicki

Tricia Poliseno

Jun 2026

via Google

Smiths Mill provides great therapy and customer service along with a supportive management team.

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Government Inspection History

11 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 30, 2026Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026

Feb 18, 2026Health Complaint7 citations
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

Jul 17, 2025Health Complaint1 citation
  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2025

Apr 9, 2025Health Complaint1 citation
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2025

Feb 25, 2025Health Complaint3 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 17, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

Jan 17, 2025Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025

Oct 9, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 5, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 5, 2024

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2024

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 5, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

Sep 10, 2024Infection ControlNo citations
Aug 7, 2024Health Complaint2 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 23, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 23, 2024

Jul 3, 2024Health Complaint3 citations
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

Jul 6, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 4, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 4, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 4, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 4, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Smiths Mill Health Campus offer?

Smiths Mill Health Campus offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Smiths Mill Health Campus located?

Smiths Mill Health Campus is located at 7320 Smiths Mill Road in New Albany, Ohio.

What do families say about Smiths Mill Health Campus?

Reviewers consistently praise the staff's attentiveness and warmth at Smiths Mill Health Campus, particularly in memory care and rehab settings, describing a clean, welcoming environment with good food and engaged caregivers. Families note smooth transitions into memory care and staff who go out of their way to keep them informed. No significant complaints appear in the available reviews.

How did Smiths Mill Health Campus do on recent health and safety inspections?

Smiths Mill Health Campus had 11 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Smiths Mill Health Campus?

Submit the Request Information form on this page to connect with Smiths Mill Health Campus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Smiths Mill Health Campus? Claim this listing to update photos, pricing, and details. It's free.

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