MyLivingChoice

Our Home - New Albany

5055 Thompson Rd

4.7(62 ratings)

Our Home - New Albany — photo 11 / 7

Quick Facts

Year opened
2019
Daytime Program
Adult daycare with morning drop-off, afternoon pick-up
Stay Length
Short-term stays available, from days to weeks
Therapy Services
On-site PT, OT, and in-house counseling
Staff Stability
Very low turnover reported in memory care

What Families Think

Families overwhelmingly describe Our Home New Albany as warm, clean, and attentive, with many crediting the memory care team for stable, personalized care over multiple years. A few reviewers named specific staff members repeatedly, suggesting consistent, long-tenured caregivers. Two reports stand out as exceptions: one described a rushed, unfriendly experience, and another raised serious concerns about medication changes and billing without family consultation.

The Good

  • Staff repeatedly praised as caring and attentive
  • Memory care quality highlighted across many long-term reviews
  • Food and dining service frequently praised by families
  • Facility described as clean and well-maintained
  • On-site PT/OT and counseling support noted
  • Low staff turnover reported in memory care unit

The Bad

  • One report of medication changes and billing without family consultation
  • One reviewer described the experience as rushed and unfriendly

AI-generated from reviews and community data.

About Our Home - New Albany

Our Home New Albany, part of the Our Home Senior Living network serving Ohio communities, offers a range of senior care options designed to meet varying levels of need. Services include an Assisted Living Program that handles daily chores and health needs so residents can focus on their interests and passions, as well as specialized Alzheimer's and Dementia care for residents with any level of memory impairment.

The memory care program incorporates current technologies and techniques aimed at supporting residents' cognitive, emotional, physical, and nutritional health. Care is described as "Purpose Centered," with staff taking time to learn each resident's preferences and what brings meaning to their life, connecting residents with their community, loved ones, and themselves.

In addition to long-term living arrangements, the community welcomes short-term stays ranging from a few days to a few weeks, and offers an Adult Daycare Program with morning drop-off and afternoon pick-up for those who want social engagement during the day while returning home to family at night.

Daily life includes meals prepared from scratch by an on-site culinary team with an emphasis on food as a source of health and wellness, along with home maintenance and housekeeping support so residents can spend their time on activities they enjoy. The community is led by an on-site team including an Executive Director, Director of Nursing, nursing staff, a Director of House Affairs, culinary staff, and a maintenance director, several of whom have backgrounds in dementia care and long tenures in senior living.

The community describes itself as a family-like environment where staff aim to create joy, comfort, and a sense of belonging for residents, supporting them physically, mentally, emotionally, and spiritually.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.7overall · 62 ratings combined

4.7★ on Google (62)

julie wyatt

Feb 2026

via Google

My family moved our Mother to Our Home in August of 2024 after we were unhappy with other long term facility that our Mother was in. After visiting and interviewing ten different places, the choice was an easy one. Tara, Chelsea and McKenzie were very patient very our family as we very had many questions due to our very unpleasant prior experience.<br><br>Our Home is very spacious and open so that natural light is allowed in. The residents are very happy there. When I was moving my Mom in there was a resident outside walking and she stopped me and said “moving in or out.” I said “I’m moving my Mom in.” The resident shared that she had been there for 3 weeks and that she loved it there. A completely, unprompted testimony from a resident made me feel better that we had made the right decision for our Mom.<br><br>The food is excellent. The Dining Staff makes sure that they get to know the residents likes and dislikes and makes sure that they are eating. My husband and I and my Mother’s Clergy have even had meals there. They were very impressed.<br><br>The Staff works with us to ensure that Mom is getting the best care possible. When my nephew was moving furniture into Mom’s room, he was impressed that the Front Desk Staff remembered his name and spoke to him as he was in and out of the building. He commented that the other place Mom was at never spoke to him or even knew his name even after 5 months.<br><br>Katina promptly responds to emails and is great at communicating Mom’s schedules with all Staff. Upon move in, I was handed a sheet with phone numbers and emails for everyone…from Greg, the Owner, each Director, the Nurses, etc. Our Home is truly a team with the family.

Robin Kefauver

Feb 2026

via Google

Our mom has lived at, been cared for, and most importantly, has been LOVED by the staff of Our Home New Albany for 2 years!! Every single day we are thankful for her forever home. Thank you all for loving our mom and providing exceptional care through every stage of her dementia. ❤️

Jena Keeffe

Jan 2026

via Google

The team goes above and beyond to ensure every resident feels heard, safe, and cared for. They’re incredibly attentive to individual needs and quick to step in with solutions whenever something comes up. They treat residents like family! It’s a pleasure partner ing with them to help care for residents in need. Thank you Our Home!

Kevin Currier

Jan 2026

via Google

We moved my aunt into Our Home a couple of months ago. She is enjoying the community and is participating in the many activities offered each day. The staff is amazing and they really do make you feel at home. They care about the residents and work hard to support them each day. Thank you to Our Home for taking great care of my aunt!

Dawn Hayes

Jan 2026

via Google

My mother adores living in this warm, friendly, well organized and clean home. The staff is wonderful, the food is very good, and there are plenty of activities that keep Mom active. Our Home is a blessing.

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Frequently Asked Questions

What types of care does Our Home - New Albany offer?

Our Home - New Albany offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Is Our Home - New Albany pet friendly?

Yes — Our Home - New Albany lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Our Home - New Albany located?

Our Home - New Albany is located at 5055 Thompson Rd in Columbus, Ohio.

What do families say about Our Home - New Albany?

Families overwhelmingly describe Our Home New Albany as warm, clean, and attentive, with many crediting the memory care team for stable, personalized care over multiple years. A few reviewers named specific staff members repeatedly, suggesting consistent, long-tenured caregivers. Two reports stand out as exceptions: one described a rushed, unfriendly experience, and another raised serious concerns about medication changes and billing without family consultation.

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