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New Albany - An Optalis Health & Rehabilitation Center

5691 Thompson Rd

3.7(90 ratings)

New Albany - An Optalis Health & Rehabilitation Center — photo 11 / 6

Quick Facts

Year opened
1998
Medicaid Waiver admission rule
Requires one year of private pay first
Short-term respite option
Furnished suite with 24/7 nursing support
Care continuum on-site
Independent living through skilled nursing and hospice

What Families Think

Reviews for New Albany - An Optalis Health & Rehabilitation Center are sharply divided: many families praise the therapy team, nursing staff, and admissions/front-desk personnel by name, while a notable number of reviewers describe serious lapses in basic care, staffing shortages, and poor communication from administration. The facility spans skilled nursing/rehab, assisted living, and independent living on one campus, and several reviewers note the assisted living side can feel disconnected from the more active rehab/nursing side.

The Good

  • Therapy team frequently praised by name for rehab results
  • Front-desk and admissions staff called helpful and welcoming
  • Multiple reviewers say building and rooms are clean
  • Veterans specifically honored through activities program
  • Dogs and pets welcomed on visits
  • Respite and short-term stay options available

The Bad

  • Several reports of call lights going unanswered for long periods
  • Multiple reviewers describe understaffing and rushed or inattentive aides
  • One report of a patient left in soiled bedding for hours
  • Some reviewers cite poor communication from social workers/administration
  • One report of billing problems alongside substandard clinical care
  • No physical therapy on weekends, per one reviewer

AI-generated from reviews and community data.

About New Albany - An Optalis Health & Rehabilitation Center

New Albany – An Optalis Health & Rehabilitation Center, located in the Columbus, Ohio area, offers a full continuum of care including post-acute rehabilitation, skilled nursing, long-term care, and assisted living. The community provides an inpatient and outpatient rehabilitation program designed to help patients recover following a hospital stay, surgery, or acute medical event, supported by a state-of-the-art physical therapy gym and a therapy team focused on individualized goals.

Rehabilitation guests stay in one of 40 private deluxe rooms that include built-in workspace desks and ample storage. The comprehensive rehab program covers speech, occupational, and physical therapy, developed through a personalized care plan with input from the resident. A medical team, including a medical director, attending physicians, a director of nursing, nurses, and nursing assistants, coordinates medical services and daily clinical care.

For residents needing more support with daily living, the skilled nursing facility offers extended long-term care in a comfortable, supervised environment. The assisted living program includes 36 private suites with separate living, sleeping, and kitchenette areas, individually controlled heating and air conditioning, an emergency call system, a full private bath, and a walk-in closet; residents are encouraged to personalize their suites with their own furnishings. Staff assist with activities of daily living such as bathing, dressing, grooming, and medication management, with support available 24 hours a day while encouraging continued independence.

New Albany is an ODA-certified Medicaid Waiver provider under its assisted living program, with admission criteria requiring private-pay funding for a minimum of one year prior to Medicaid Waiver eligibility. The community also offers an Assisted Living Rehab & Recovery program combining a fully furnished suite with 24/7 nursing support and personal care, as well as outpatient therapy for those who live at home but need physical, occupational, or speech therapy. Respite stays are available, offering the same patient-directed care and access to community services and amenities.

The community provides signature end-of-life care in an environment intended for reflection and relaxation, and it accepts most managed care benefits to coordinate healthcare services. Independent living is also offered for a maintenance-free lifestyle, with access to fitness classes, cultural events, and other activities. Dining services include a well-appointed dining room, restaurant-style meals, room service, snacks, a seasonal menu, and a Bistro Menu offering made-to-order alternatives, side dishes, ethnic favorites, and homemade soups and desserts.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

3.7overall · 90 ratings combined

3.7★ on Google (90)

Paula Hannahs

Jul 2026

via Google

Everyone was super nice & as helpful as they could be! However, the NACC is not quite equipped for supplies needed for a timely recovery from total knee replacement. It was imperative that the knee be constantly iced and elevated above the heart to combat swelling and I wasn’t able to get the job done with the ice packs available and the pillows provided. It requires an ice machine and solid wedge pillows. Since having had 2 spinal fusions, I am not able to lay directly on my back, while simultaneously keeping my knee straight, so consequently, I got pretty severe bed sores on my tailbone. To combat this situation, a waffle mattress pad would have been extremely helpful!

Jon Coelho

Jun 2026

via Google

This facility is such a valuable resource for the community here in New Albany. Their entire team from the management right down to the support staff is dedicated, concerned, and caring with each and every resident.

Gary Wengerter

May 2026

via Google

My 90 year old mother with dimentia broke her hip in mid April 2026 and required rehab before returning to the memory care facility where she lives. I give the nursing care and aids high marks for their patience while helping her get through a difficult situation. I give the administration (i. e. social workers) low marks for their lack of communication and responsiveness during her time at Optalis. Unless I asked, there was no feedback on her progress in therapy. I had to follow up repeatedly on calls made to the case worker office due to a lack of responsiveness. Being mom has dimentia, it was important for communication to be through the family (POA) in addition to the patient.

Kim Roberts

May 2026

via Google

This review is a long time coming. My mom had a short stay here over a year and a half ago, and since she has passed, I’ve spent a lot of time reflecting on that emotional and stressful season of life. Like many families, we moved my mom into assisted living hoping she would have the care she needed while also gaining social interaction, activities, and a sense of community. We specifically chose this facility because we were told it would provide a smaller environment where she could easily get to meals and activities. Unfortunately, that was not our experience. My advice to families is to ask a lot of questions before moving in and make sure you fully understand what daily life actually looks like. Visit multiple times, at different times of the day, and even unannounced if possible. Had I done that, I likely would have realized there really was not an active dining room program taking place the way it had been presented to us. We felt very misled during the process. I honestly left feeling like the marketing director either did not fully understand what daily life looked like in the building or was simply telling us what we wanted to hear in order to secure a move-in. One of the things we were specifically looking for was a dining program and social engagement. Instead, meals were always delivered to residents’ rooms more like a hospital setting than an assisted living community. The activities program was also not what we expected, as it was blended with the nursing home side of the building, requiring my mom to walk a significant distance to participate with residents she did not know. What disappointed me most was the lack of response from administration. I sent a lengthy and heartfelt email explaining our concerns and why we were giving our 30-day notice, and I never received a response from the executive director. There were positives. The rooms were nice and worked well for my mom’s needs, and we made her space feel very warm and homey. The location and setting of the building are also wonderful. The pricing was also appropriate for the level of care my mom needed, which was one of the reasons we initially chose it. But overall, I often left feeling like my mom was alone in her room with very little social interaction. Many times when I visited, the halls were empty and it was difficult to even find staff. It felt like the Assisted Living was an afterthought and all of the focus was on the nursing home and rehab side of the building. I know how hard these decisions are for families, and I share this simply so others will know what questions to ask and what to look for when making such an important choice for their loved one.

Allen Bowman

May 2026

via Google

My sister has been there for close to 14months?she has MS/AND SUFFERED A STROKE THA PUT HER IN THERE.......RECEIVES NO THERAPY AT ALL LAYS IN HER BED 24/7. PAYS SEVERAL 1000 DOLLARS TO STAY THERE

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Frequently Asked Questions

What types of care does New Albany - An Optalis Health & Rehabilitation Center offer?

New Albany - An Optalis Health & Rehabilitation Center offers Assisted Living, At-Home Care, Independent Living and Skilled Nursing / Long Term Care.

Is New Albany - An Optalis Health & Rehabilitation Center pet friendly?

Yes — New Albany - An Optalis Health & Rehabilitation Center lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is New Albany - An Optalis Health & Rehabilitation Center located?

New Albany - An Optalis Health & Rehabilitation Center is located at 5691 Thompson Rd in Columbus, Ohio.

What do families say about New Albany - An Optalis Health & Rehabilitation Center?

Reviews for New Albany - An Optalis Health & Rehabilitation Center are sharply divided: many families praise the therapy team, nursing staff, and admissions/front-desk personnel by name, while a notable number of reviewers describe serious lapses in basic care, staffing shortages, and poor communication from administration. The facility spans skilled nursing/rehab, assisted living, and independent living on one campus, and several reviewers note the assisted living side can feel disconnected from the more active rehab/nursing side.

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