Jen Heimann
Jun 2026
My 89-year-old mother was transferred here after being hospitalized for a stroke, and our experience was extremely disappointing. When I arrived around 6:00 p.m. on a weekday, there was no one at the front, and it took several staff members and about 10 minutes before anyone could even tell me where my mom was. When I found her, she was very upset. She told me she had to find her own walker and pick her own bed. Her bathroom had no toilet paper or paper towels, and she felt like she had simply been left in her room with no orientation or explanation of what to expect. She was thirsty, but because the kitchen was closed, I was told the only thing available was a small paper cup of water. The facility itself appeared dirty once you got beyond the main entrance. Hallways were cluttered with wheelchairs, the common area looked neglected, and many residents appeared to be sitting without much interaction. The following day I watched a resident struggling to propel herself across the building in a wheelchair while several staff members stood nearby, and I never saw anyone offer assistance. To their credit, the administrator and director of nursing called me the next morning to apologize for some of the issues and asked for another chance. However, when I returned that afternoon, I still was not confident in the level of care or the overall environment. I chose to discharge my mother immediately and return her to her assisted living community. Every family has to make their own decision, but based on our experience, I do not recommend this facility.
