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1 / 6An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of The Oaks at Elevate Care (also referred to by families as Generations at Oakton Arms/Pavilion) are sharply mixed. Many families praise the warmth of specific staff members, the food, and the admissions process, while others describe serious lapses in medication management, hygiene, billing, and building upkeep.
AI-generated from reviews and community data.
The Oaks at Elevate Care is a senior living community in Des Plaines, Illinois offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 37 reviews.
The Oaks at Elevate Care is a residential community in Des Plaines offering assisted living and skilled nursing with long-term care services. The community maintains 24-hour staffing with an on-site registered nurse and handles medication management for residents.
Amenities include a restaurant-style dining room with dietary accommodations, housekeeping and laundry services, wheelchair accessibility throughout, and gathering spaces for social activities. An emergency call system is available in resident rooms.
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Help Me Choose3.5overall · 37 ratings combined
3.5★ on Google (37)
Ada Acevedo
Apr 2026
Unfortunately my brother is there today Saturday the April 18 I went to pick him for my mom birthday I was expecting him more clean, they don’t shaved him don’t trim his nails I was very surprised to see him like that, at least should shaved him more descents clothes,I have to talk to his son see what going on,and the place smell little bad,urine
Mellisa Alvarez
Feb 2026
My grandma lives on the 4th floor and has not been receiving her medications properly. I have spoken to the head nurse multiple times, and the issue is still happening. The nurses have been leaving her pills sitting on her table instead of making sure she takes them, which is extremely concerning. The facility has been very disorganized, and based on this experience, I would not recommend this place to others. This place is charging so much money and they can’t even fix an elevator, even the main entrance broke down.
Julie Gilpin
Feb 2026
Maria, the Executive Director, goes above and beyond. She creates a welcoming atmosphere and ensures families feel heard, supported, and valued. Her integrity, warmth, and strong leadership make a meaningful difference in the community.
Alondra Ceja
Feb 2026
this place is charging so much money and they can’t even fix an elevator??? even the main entrance broke down!! I came in just to take a look and was disappointed all around. I would NEVER EVER want to put my parents in this type of living environment. PLEASEE take your business elsewhere where they actually care for their facilities.
Samantha Ruiz
Feb 2026
Horrible place. Has bed bugs, bathrooms are always a mess, food is disgusting, and elevator has been broken for years now. The executive director is rude and does not care for your family member only the money!
The Oaks at Elevate Care offers Assisted Living and Skilled Nursing / Long Term Care.
The Oaks at Elevate Care is located at 1665 Oakton Pl in Des Plaines, Illinois.
The Oaks at Elevate Care carries a 3.5 out of 5 rating from 37 Google reviews. Reviews of The Oaks at Elevate Care (also referred to by families as Generations at Oakton Arms/Pavilion) are sharply mixed. Many families praise the warmth of specific staff members, the food, and the admissions process, while others describe serious lapses in medication management, hygiene, billing, and building upkeep. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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