MyLivingChoice

Elevate Care Regency

6631 Milwaukee Avenue

3.9(154 ratings)· Niles average: 4.2

Elevate Care Regency, photo 11 / 5

Quick Facts

Total units
254
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
254
Ownership transition
Recently rebranded from Regency to Elevate Care
Owner involvement
Facility owner personally visits families during care
Training partnership
Hosts CNA clinical training program through ICI school

What Families Think

Reviews of Elevate Care Regency describe a skilled nursing and rehab facility where many families praise specific nurses and CNAs for attentive, compassionate care, especially during rehab and hospice stays. At the same time, a number of reviewers report serious lapses, including neglect, poor communication, and billing problems, alongside praise from CNA students who complete clinical training there.

The Good

  • Nurses and CNAs repeatedly praised by name for compassionate care
  • Therapy team helped residents regain strength and mobility
  • Family describes strong support and comfort during hospice stay
  • Facility frequently described as clean and well-organized
  • CNA students report positive, hands-on clinical training experience

The Bad

  • One report of a fall left unaddressed for hours, resulting in death
  • One report of a large surprise bill sent after resident's death
  • Several reviewers cite unreturned calls and poor communication
  • A few reports of hygiene lapses like unchanged sheets or clothing

AI-generated from reviews and community data.

Elevate Care Regency is a senior living community in Niles, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 154 reviews.

About Elevate Care Regency

Elevate Care Regency is a skilled nursing and long-term care facility in Niles, Illinois, with a licensed capacity of 254 residents. The community serves patients recovering from hospitalization as well as those in hospice care.

Family experiences at Regency are deeply divided. Positive reviewers consistently praise individual staff members, nurses like Joey, Maria, and Alvaro, and CNAs described as "rockstars", for attentive, compassionate care and genuine concern for residents' wellbeing. Families also highlight the welcoming atmosphere, encouragement of social engagement and independence, and responsive support during end-of-life stays. However, multiple families report serious concerns including delayed emergency response to falls, medication errors, neglect of personal hygiene needs, inadequate communication from staff, and poor responsiveness to requests for help. One family wrote, "she fell and was left on the floor for hours, screaming for help." The facility maintains a 3.9-star rating across 154 reviews.

The contradictions in family accounts suggest care quality may vary significantly depending on which staff members and units are involved. Families considering admission should ask detailed questions about staffing assignments, fall prevention protocols, and communication procedures, and speak with current family members about their experiences.

Types of Care at Elevate Care Regency

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Birthday / Holiday Parties
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Elevate Care Regency

3.9overall · 154 ratings combined

3.9★ on Google (154)

Marie Alix Powell

Jul 2026

via Google

Elevate Care Regency has been a good place for my mom, who is currently 87 for the last 4years.<br><br>I appreciate that they ensure she is safe while still encouraging her in her drive to be independent in her own way. The facility is pretty clean, but the reason why I am truly able to sleep well at night is the staff. Nurses such as Joey, Maria and Alvaro ensure my mom’s health is a priority and do so with care. CNAs that truly deserve recognition for their work and kindness include Stacey, Yolanda, Obi, Katia, Tara, and Rosetta and when she comes overnight-Ella.<br><br>Also, I appreciate Carmen, who is a supervisor for the CNAs, as she always makes sure my mother has what she needs. And finally, Ricky at the front desk is always warm and welcoming when I arrive to see my mom!<br><br>My mom reports that the doctors are caring and knowledgeable when they work with her.

Anna Lezon

Jun 2026

via Google

Nurse Janet and all nurses on staff are wonderful, very friendly and helpful. The food is quite good and my husband does not complain to bring him food. They keep it clean and tidy. I just wish they would motivate more to do more rehabilitation with the patient.

Marlen Maldonado

Jun 2026

via Google

Is to soon to really give a opinion all I can said the first day my husband being there is ok let’s see how it goes has time goes by

Grace Gary

Jun 2026

via Google

There to visit my Nephew today and I noticed that his sheets had been removed from his bed and there was no fresh sheets on his bed. The sheets that was remove was thrown over in the wheel chair which I think is unacceptable. Also I was there on Monday and noticed he was wearing the same clothes today on Tuesday as if he had not been cleaned up for the day. Just attention to detail is very important.

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Government Inspection History

9 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 5, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 16, 2026

Dec 18, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 19, 2025

Apr 11, 2025Fire Safety StandardHealth Standard16 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected May 5, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2025

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

Jan 9, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025

Oct 13, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2024

May 24, 2024Fire Safety StandardHealth Standard21 citations
  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFire Safety Evaluation Survey

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

Feb 15, 2024Health Complaint1 citation
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2024

Oct 26, 2023Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2023

Oct 12, 2022Fire Safety StandardHealth Standard13 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Dec 9, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Dec 9, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2022

  • Have proper power supply for life support equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFire Safety Evaluation Survey

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Elevate Care Regency offer?

Elevate Care Regency offers Skilled Nursing / Long Term Care.

Where is Elevate Care Regency located?

Elevate Care Regency is located at 6631 Milwaukee Avenue in Niles, Illinois.

What do families say about Elevate Care Regency?

Reviews of Elevate Care Regency describe a skilled nursing and rehab facility where many families praise specific nurses and CNAs for attentive, compassionate care, especially during rehab and hospice stays. At the same time, a number of reviewers report serious lapses, including neglect, poor communication, and billing problems, alongside praise from CNA students who complete clinical training there.

How did Elevate Care Regency do on recent health and safety inspections?

Elevate Care Regency had 9 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Elevate Care Regency?

Submit the Request Information form on this page to connect with Elevate Care Regency and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Elevate Care Regency? Claim this listing to update photos, pricing, and details. It's free.

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