Center for Implants
Jul 2026
Staff very helpful and courteous.<br>Atmosphere tranquil .<br>More cleanliness will help.<br>Thank you
Elevate Care Riverwoods
3705 Deerfield Road4.6(225 ratings)
Part of Elevate Care · 15 communities · 4.2★ average · (9 others nearby) 
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1 / 5Quick Facts
- Total units
- 240
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 240
- Inspections
- View history (32 citations)
- Therapy services
- On-site physical, occupational, and speech therapy
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Elevate Care Riverwoods is a skilled nursing and long-term care facility that families rate highly overall, with many reviewers praising the warmth and attentiveness of nurses, CNAs, and therapy staff. A handful of reviews describe serious lapses, including a dangerous patient transfer, unclean conditions, and food-related complaints, alongside the many positive accounts.
What reviewers praise
- Staff repeatedly praised as kind and attentive
- Facility described as clean by many reviewers
- Strong PT/OT/speech therapy outcomes reported
- Dedicated memory care director noted by families
- Responsive administration and social work staff
- Engaging daily activities program mentioned
What reviewers flag
- One report of a serious injury during patient transfer
- One report of bugs found in patient bed
- Several reviewers criticized food quality and choices
- One report of declining care for a dementia patient
AI-generated from reviews and community data.
Elevate Care Riverwoods is a senior living community in Riverwoods, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 225 reviews.
About Elevate Care Riverwoods
Elevate Care Riverwoods is a skilled nursing and long-term care community in Riverwoods, Illinois, licensed for up to 240 residents. The facility is Medicare and Medicaid certified and operated as a for-profit limited liability company. It offers 24-hour staffing, private rooms with private bathrooms, restaurant-style dining, medication management, on-site nursing, social activities, and wheelchair accessibility.
Reviewers frequently praised the staff's attentiveness and compassion across nursing, therapy, and care roles. Families reported that staff went out of their way to accommodate residents and alleviate concerns, with consistent feedback about kindness and professionalism from doctors, nurses, and therapists. One reviewer wrote that the facility proved "an asset to my mom's recovery." However, reviews are mixed regarding consistency: some families reported serious concerns about cleanliness, safety with medically fragile residents, and decline in health despite assurances of care.
The facility holds a 3-star CMS overall rating and a 4.6-star Google rating across 225 reviews.
Types of Care at Elevate Care Riverwoods
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities
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Help Me ChooseReviews of Elevate Care Riverwoods
4.6overall · 225 ratings combined
4.6★ on Google (225)
Lola Podoksik
Jul 2026
Our family is so grateful for the care my grandmother has received at Elevate Care over the past six months. It is never easy trusting others with someone you love, but from the very beginning, the staff has shown her so much kindness, compassion, and patience. They have made such a positive difference not only in my grandmother's life, but in our entire family's as well. I especially want to recognize my grandmother's nurse, Eman, and her CNA, Didi. They are truly exceptional. The patience they show my grandmother means more to our family than they probably realize. They never rush her, they always take the time to listen, and they consistently treat her with kindness, dignity, and respect. You can tell they genuinely care about the people they look after, and that kind of compassion is something you simply can't teach. Knowing my grandmother has Eman and Didi caring for her gives our family so much comfort and peace of mind. Didi is truly an angel in our eyes. She has such a warm, fun, and caring personality, and she always makes my grandmother feel comfortable and valued. Every interaction we've seen has been filled with kindness, patience, and genuine compassion. She has such a positive energy, and it is clear she loves what she does. We are also so thankful for Brandon in transportation. He always makes sure my grandmother's transportation to her doctor's appointments goes as smoothly as possible. He is dependable, organized, and always willing to help. It's one of those behind-the-scenes roles that often goes unnoticed, but Brandon truly makes a difference, and our family appreciates everything he does. A huge thank you as well to Elizabeth and Kennedy in the administration. They have been incredibly accommodating, responsive, and understanding whenever we've needed anything. They have always taken the time to answer our questions and help us navigate everything with kindness and professionalism. Another thing that has made such a difference is the activities program. The variety of daily activities has helped bring my grandmother's spirit back. She has opportunities to socialize, stay engaged, and enjoy herself, and it's been wonderful to see her smile more and genuinely look forward to participating. The staff does an amazing job creating a welcoming environment where residents can feel connected and involved. Thank you to everyone at Elevate Care for everything you do each day. We know this work is not easy, and we are so appreciative of the compassion, patience, and dedication you've shown my grandmother. Eman, Didi, Brandon, Elizabeth, Kennedy, and the entire team have made what could have been a very difficult experience so much easier for our family. We are truly grateful for all that you do. Thank you for making Elevate Care feel like more than just a nursing home, it truly feels like a place where the residents are cared for with compassion and dignity.
Divine Dior
Jun 2026
I cannot recommend Elevate Care based on my father’s experience. My father was admitted following a recent leg amputation while also recovering from sepsis and requiring dialysis. He entered the facility medically fragile and dependent on staff for safe transfers and specialized care. Unfortunately, we witnessed repeated failures that put his health and safety at risk. The most serious incident occurred during a transfer when staff failed to follow his non-weight-bearing restrictions and placed weight directly on his newly amputated limb. The transfer was performed improperly, causing significant bleeding from his surgical site and resulting in additional medical complications that ultimately required him to be sent back to the hospital. During that same transfer, staff also failed to properly secure his Foley catheter. He ended up standing on the catheter, causing trauma that later resulted in an infection and required an additional medical procedure. These injuries were preventable with proper training and attention to basic patient care. Throughout his stay, it became apparent that many staff members lacked the knowledge and training necessary to care for patients with complex medical needs such as recent amputations, Foley catheters, and dialysis. Communication between staff members was inconsistent, and there appeared to be a lack of accountability regarding patient safety. Another serious concern involved his bed. My father, who had a recent amputation, was placed in a bed that was too short, forcing his amputated limb against the footboard. We reported the issue on Friday and again on Saturday, but staff only placed pillows at the end of the bed rather than correcting the problem. On Sunday, the nursing supervisor agreed that the bed needed to be extended but stated that only maintenance could perform the adjustment and they would not return until Monday. As a result, my father remained in an improperly sized bed for approximately three days despite staff acknowledging the issue. No patient recovering from a recent amputation should have to endure that. These experiences left our family questioning whether the facility was adequately staffed and whether employees had received appropriate training for patients requiring specialized care. We expected safe transfers, proper catheter management, attention to physician orders, and prompt responses to safety concerns. Instead, we experienced preventable injuries, delayed corrective action, and unnecessary suffering. Families place tremendous trust in skilled nursing facilities during some of the most difficult times of their lives. Based on our experience, I would strongly encourage others to carefully evaluate whether this facility is equipped to safely care for loved ones with complex medical needs before choosing Elevate Care.
Mary Greenwood
Jun 2026
The staff is always so friendly and helpful!!<br>It’s very much appreciated!
teresa gunia
May 2026
Staff was very friendly and professional.
Government Inspection History
8 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 4, 2026Health Complaint1 citation
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026
Aug 6, 2025Health Standard7 citations
Provide routine and 24-hour emergency dental care for each resident.
Severity G of L: actual harm, isolatedCorrected Aug 19, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025
Apr 30, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 7, 2025
Jul 25, 2024Fire Safety StandardHealth Standard9 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Aug 2, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2024
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Jul 1, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 2, 2024
Jan 22, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2024
Sep 5, 2023Fire Safety StandardHealth Standard12 citations
Provide enough food/fluids to maintain a resident's health.
Severity K of L: immediate jeopardy, patternCorrected Sep 11, 2023
Ensure that residents are free from significant medication errors.
Severity J of L: immediate jeopardy, isolatedCorrected Sep 11, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Sep 11, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Dec 7, 2022Fire Safety StandardNo citations
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Elevate Care Riverwoods offer?
Elevate Care Riverwoods offers Skilled Nursing / Long Term Care.
Where is Elevate Care Riverwoods located?
Elevate Care Riverwoods is located at 3705 Deerfield Road in Riverwoods, Illinois.
What do families say about Elevate Care Riverwoods?
Elevate Care Riverwoods carries a 4.6 out of 5 rating from 225 Google reviews. Elevate Care Riverwoods is a skilled nursing and long-term care facility that families rate highly overall, with many reviewers praising the warmth and attentiveness of nurses, CNAs, and therapy staff. A handful of reviews describe serious lapses, including a dangerous patient transfer, unclean conditions, and food-related complaints, alongside the many positive accounts. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Elevate Care Riverwoods do on recent health and safety inspections?
Elevate Care Riverwoods had 8 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Elevate Care Riverwoods?
Submit the Request Information form on this page, or contact Elevate Care Riverwoods directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Elevate Care Riverwoods? Claim this listing to update photos, pricing, and details. It's free.
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