Judy B
Jul 2026
The staff is extremely friendly and my friend looks so well taken care of.
1 / 5Quick Facts
- Total units
- 275
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 275
- Inspections
- View history (41 citations)
- Recent change
- Recently rebranded under new corporate ownership
CMS Care Compare
What Families Think
Reviews for Elevate Care Des Plaines are sharply divided: many families praise specific caregivers and the activities team for compassion and consistency, especially in the memory care unit, while other families report serious lapses in basic care, communication, and cleanliness. The facility recently changed ownership from Oakton Pavilion/Oakton Arms to Elevate Care, and several reviews reference confusion during that transition.
The Good
- Staff and activities team frequently praised by name
- Memory care unit described as attentive and caring
- Rehab/therapy staff helped residents regain strength
- Long-term residents' families report years of good care
- Several reviewers call staff compassionate and communicative
The Bad
- Multiple reports of understaffing and slow response to needs
- Several complaints about poor communication among medical staff
- Reports of neglect including a fall left unaddressed for hours
- Multiple complaints about cleanliness, old furniture, and food quality
AI-generated from reviews and community data.
Elevate Care Des Plaines is a senior living community in Des Plaines, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 47 reviews.
About Elevate Care Des Plaines
Elevate Care Des Plaines is a skilled nursing and long-term care facility in Des Plaines, Illinois, with a licensed capacity of 275 residents. The community holds a 3.9/5 rating across 47 Google reviews, reflecting significant variation in family experiences.
Families consistently report problems with communication among medical staff and between staff and families. Some described being given reassuring information during tours that did not match their experience after admission, and staff unable to provide clear answers about a loved one's medical status or treatment progress. Cleanliness and facility maintenance concerns appear repeatedly in lower-rated reviews, with families noting old furniture, stained bedding, and bathroom odor issues. One family wrote: "The cleanliness leaves a lot to be desired." However, families who rated the facility highly often praised specific staff members, particularly the activities team, for bringing genuine compassion and engagement to daily life. A few families also highlighted helpful staff support during recovery planning and regular communication about care and activities.
The gap between positive and critical reviews suggests inconsistent experiences, possibly depending on which department or staff member a family engages with. Prospective residents and families should plan to ask specific questions about medical communication protocols and facility maintenance during visits.
Types of Care at Elevate Care Des Plaines
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Elevate Care Des Plaines
3.9overall · 47 ratings combined
3.9★ on Google (47)
Małgorzata Drożdż
Jun 2026
Elevate Care in Des Plaines, IL is taking a good care of patients. My friend Dalibor is very happy there. Thank you 😊
Rich Adelman
Jun 2026
Recent story: Mom is 95 years young. And, up until 2024, she was still driving, very independent, and, often on her own to shop or visit friends over lunch.<br><br>In 2024 mom was involved in a minor traffic accident. Not her fault. But, one consequence of the accident was a reduced confidence in driving.<br><br>Family has helped with errands and shopping. But, she still longs for that quiet time, to visit with her friends.<br><br>More recently, in April of this year, Mom had an accident at home. She ended up in the ER at a local hospital. She was admitted for five days of observation to intensive care.<br><br>On May 5th she was released from “hospital care” and transferred to a rehab facility, near her home. Under a new Corporate structure, the site is now known as Elevate Care.<br><br>Every week-day she has therapy to rebuild her strength and her confidence. Elevate Care is a tremendous organization for patients in need of daily therapy & some necessary medication for pain management.<br><br>Elevate Care, formerly “Oakton Arms”, offers daily therapy, nursing and physical support. And, offers a caring staff to guide her recovery.<br><br>I am happy to review & compliment Elevate Care for treating mom with compassion, understanding and persistence.<br><br>Hoping that mom will regain some of her functioning capacity and show off that resilient spirit that we know is alive inside her.<br><br>Thank you to the tremendous staff at Elevate Care.
Ronald Raitnen
Jun 2026
The employee are just wonderful and very helpful and kind!! The new company that just acquired Oakton Pavilion Wont leave any supplies in the room as needed. So i had to get nonprescription items like Dakin's cleaner for wounds to keep in the room,<br>Also not a prescription zink oxide past!!! NOT ALLOWED to have ready in the room either!!!! Very sad, we just want the best for our loved ones.<br>Also the new company took out our loveseats from the room!!! Replaced with uncomfortable chairs. You would think the company would want the patience family to think of the place as home.<br>Very sad that we have to be put through this at our worst time ever.<br>It used to be a happy patient is a happy life.<br>Enough said!!!! they'll probably try to kick me out now.<br>Thank you for reading. There's my 2 sense worth!!!!
Michael Spannagel
May 2026
I had a great visit with my Niece.
Government Inspection History
19 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 25, 2026Health Complaint1 citation
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2026
Feb 25, 2026Health Complaint2 citations
Provide enough power supply for lighting all entrances and exits; equipment for fire detection and alarm systems, and extinguishers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 26, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 26, 2026
Feb 24, 2026Fire Safety Complaint1 citation
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 25, 2026
Jul 20, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Apr 25, 2025Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2025
Feb 13, 2025Health Complaint3 citations
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 5, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 5, 2025
Jan 16, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2025
Oct 4, 2024Health Complaint1 citation
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2024
Aug 22, 2024Fire Safety StandardHealth Standard3 citations
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2024
Jun 23, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024
Jun 3, 2024Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2024
May 20, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2024
Jan 19, 2024Health Complaint2 citations
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2024
Jan 2, 2024Health Complaint2 citations
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2024
Dec 8, 2023Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2024
Oct 4, 2023Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2023
Sep 12, 2023Health Complaint2 citations
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Aug 25, 2023Fire Safety StandardHealth Standard7 citations
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2023
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity B of L: potential for minimal harm, patternCorrected Sep 7, 2023
Jul 22, 2022Fire Safety StandardHealth Standard9 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Elevate Care Des Plaines offer?
Elevate Care Des Plaines offers Skilled Nursing / Long Term Care.
Where is Elevate Care Des Plaines located?
Elevate Care Des Plaines is located at 1660 Oakton Place in Des Plaines, Illinois.
What do families say about Elevate Care Des Plaines?
Reviews for Elevate Care Des Plaines are sharply divided: many families praise specific caregivers and the activities team for compassion and consistency, especially in the memory care unit, while other families report serious lapses in basic care, communication, and cleanliness. The facility recently changed ownership from Oakton Pavilion/Oakton Arms to Elevate Care, and several reviews reference confusion during that transition.
How did Elevate Care Des Plaines do on recent health and safety inspections?
Elevate Care Des Plaines had 19 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Elevate Care Des Plaines?
Submit the Request Information form on this page to connect with Elevate Care Des Plaines and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Elevate Care Des Plaines? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Des Plaines bring help to the house: daily living, companionship, and respite for family caregivers.
