Katrina Bischoff
Jul 2026
Best rehab!!! The physical therapists know what they are doing and are determined to help get your loved ones on their feet. The staff is attentive and the nurses are amazing!
1 / 5Quick Facts
- Total units
- 111
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 111
- Inspections
- View history (51 citations)
CMS Care Compare
What Families Think
Reviewers frequently praise the cleanliness of Elevate Care Palos Heights, the friendliness of the nursing and therapy staff, and the strong physical therapy program that has helped residents recover after strokes and other serious health events. At the same time, a notable number of reviews describe slow response times to call buttons, understaffing, and a handful of serious care lapses including neglect, an infection, and poor communication with families.
The Good
- Facility repeatedly described as clean and bright
- Physical therapy team praised as skilled and effective
- Nursing staff frequently thanked by name for care
- Residents showed real progress after strokes or falls
- Staff described as friendly, patient, and attentive
The Bad
- Several reviewers report slow response to call buttons
- Multiple reports of understaffing affecting care and therapy
- One report of a resident developing an infection during stay
- One report of a transfer to hospital without notifying family
- One report of an unresponsive, dismissive administrator
AI-generated from reviews and community data.
Elevate Care Palos Heights is a senior living community in Palos Heights, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 323 reviews.
About Elevate Care Palos Heights
Elevate Care Palos Heights is a skilled nursing and long-term care facility in Palos Heights, Illinois, licensed for 111 residents. It serves patients requiring rehabilitation and ongoing medical support, including post-hospital recovery and wound care.
Family experiences at the facility are sharply divided. Some families report meaningful progress in their loved ones' recovery, with attentive physical therapists and dedicated individual staff members, one family noted staff interaction was "extremely pleasant" and proactive. However, a substantial number of families describe serious concerns: inconsistent responsiveness to call buttons and requests for assistance (particularly during evening and night hours), cleanliness issues including persistent odors and worn furnishings, medication errors, and lengthy delays in attending to basic needs like toileting and wound care. Several families noted that while some nurses and aides are conscientious, others "do the minimum required," and nighttime coverage appears to be a persistent problem.
The facility holds a 4.1-star rating across 323 reviews on Google. Experiences suggest that quality of care may depend significantly on which staff members are on shift and the time of day, with daytime rehabilitation services generally praised but evening and night-shift responsiveness frequently criticized.
Types of Care at Elevate Care Palos Heights
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Elevate Care Palos Heights
4.1overall · 323 ratings combined
4.1★ on Google (323)
Charlie Schutziud
Jul 2026
Ty to the cna that took time out to cut my dad's hair nails and shave him. We and him are so happy with ur facility
William Lambrigger
Jun 2026
The facility is very clean and bright.<br>The entire care team are friendly, attentive, and thoughtful.<br>So glad we found this home away from home. Highly recommend. Thanks to all the employees for all the hard work .
Julie O'Rourke
Jun 2026
Clean place, nurses are nice, takes some time for a call to be answered when patients hits the call button. Overall good place, I recommend.
Geania Gibbs
May 2026
The people are nice. My sister is there. It takes a long time for someone to help her when she calls for help. Her food is always cold. I feel sorry for her.
Government Inspection History
10 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 27, 2026Health Complaint1 citation
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 9, 2026
Sep 23, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2025
Jul 15, 2025Health Complaint4 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 26, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Jan 24, 2025Fire Safety StandardHealth Standard9 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Install a two-hour-resistant firewall separation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Oct 25, 2024Health Complaint1 citation
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024
Sep 22, 2024Health Complaint4 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024
Aug 20, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 29, 2024
Jun 10, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 14, 2024
Dec 14, 2023Fire Safety StandardHealth Standard13 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Install a two-hour-resistant firewall separation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2024
Mar 9, 2023Fire Safety StandardHealth Standard15 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Mar 10, 2023
Ensure proper storage of liquid oxygen.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Report COVID19 data to residents and families.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 10, 2023
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 28, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Establish policies and procedures for sheltering.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Install a two-hour-resistant firewall separation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2023
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Elevate Care Palos Heights offer?
Elevate Care Palos Heights offers Skilled Nursing / Long Term Care.
Where is Elevate Care Palos Heights located?
Elevate Care Palos Heights is located at 12550 South Ridgeland Avenue in Palos Heights, Illinois.
What do families say about Elevate Care Palos Heights?
Reviewers frequently praise the cleanliness of Elevate Care Palos Heights, the friendliness of the nursing and therapy staff, and the strong physical therapy program that has helped residents recover after strokes and other serious health events. At the same time, a notable number of reviews describe slow response times to call buttons, understaffing, and a handful of serious care lapses including neglect, an infection, and poor communication with families.
How did Elevate Care Palos Heights do on recent health and safety inspections?
Elevate Care Palos Heights had 10 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Elevate Care Palos Heights?
Submit the Request Information form on this page to connect with Elevate Care Palos Heights and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Elevate Care Palos Heights? Claim this listing to update photos, pricing, and details. It's free.
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