Kelli Jackson
Jan 2026
New company, Willow Ridge, has bought cranberry landing and things are only going downhill since they started in mid november. Food quality has gone down, the service from caregivers has gone down, the cleanliness has gone down, and the administration only cares about one thing: MONEY! My family member is a resident there. My family has complained over and over to management with no result so maybe if the company sees this public complaint, we may see some changes. They dont give medications on time or sometimes at all, lots of medication errors all the time The food used to be great but now they have new vendors and cooks and it is just outright disgusting The new director of nursing acts like she cares then does nothing at all and only wants her friends to come work with her who by the way are terrible staff (I talk with the good staff, they let me know about her only hiring people who are her minions) They fired the case manager who had been working there before the new company took over and the new lady who the new company brought to take her place acts like shes the boss but very clearly knows nothing at all about her job or about the residents The new executive director has been pretty much silent since her arrival The new dining supervisor is a bully to his staff The sales department only cares if the resident can pay, not if they are actually able to care for the person. They are short cleaners so my family cleans up my family members apartment even though we pay over $7000 a month and cant even get regular cleanings Caregivers leave residents in their wet briefs all night to the point that bed sheets are soaked, they dont give residents showers then say the resident refused, and they are very drama filled and unprofessional, the curse while around residents, on their phones constantly, everyone wears headphones and talks on the phone while caring for residents The nurses they have there during the day the administration treat her like shes disposable even though residents and staff love her. The rest of the nurses are always agency nurses who have no idea what they are doing or nurses who could care less about these residents because they get paid good money So much change to the service and staff but no change in the very expensive rent! You do NOT get what you pay for at this establishment. Long story short, its the titanic. DO NOT PUT YOUR FAMILY MEMBER IN THIS BUILDING UNLESS YOU WANT THEM TO DROWN WITH THE SHIP! They still have some good staff but you can tell they are pushing them out and replacing them with lazy, unwilling to help, mean people who just sit on their phones and do nothing. I pray that I can find another place for my family member FAST before it affects her more than it already has.
