4.5(71 ratings)· Rochester average: 3.9
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
St. Ann's Community is a skilled nursing and long-term care facility in Rochester, NY, that families rate highly on Google, though no detailed review comments or amenity information were provided. The community is licensed for up to 470 residents, indicating a large-scale operation.
AI-generated from reviews and community data.
St. Ann's Home at St. Ann's Community is a senior living community in Rochester, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 71 reviews.
St. Ann's Home at St. Ann's Community is a skilled nursing and long-term care facility in Rochester licensed for up to 470 residents. All beds are Medicare and Medicaid certified. The facility is non-profit and earned a 4 out of 5 overall rating from the Centers for Medicare and Medicaid Services.
The community offers 24-hour staffing with on-site registered nurses, medication management, and an emergency call system. Residents have access to private rooms with private bathrooms, restaurant-style dining, housekeeping and laundry services, dietary accommodations, and social activities in gathering spaces. The grounds include the Monsignor Ratigan Walking Path and other landscaped areas, and the facility is wheelchair accessible with security on-site.
Reviewers consistently praised the cleanliness and condition of the facility and grounds. Several families described comfortable, well-maintained rooms and attentive housekeeping. However, reviews were mixed regarding overall service quality, with some noting concerns about food and housekeeping consistency, while others highlighted the compassionate care and comfort provided by staff.
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Help Me Choose4.5overall · 71 ratings combined
4.5★ on Google (71)
Brittany Turhan
Apr 2026
I can’t express enough gratitude for the extraordinary care we received at the Leo Center. From the moment my Grammy arrived, Shay, Jess, Bridgette, and the entire team enveloped us in kindness and compassion, as if we were part of their own family. Their dedication to hospice care is truly a gift, and we couldn’t have asked for a more comforting place during such a difficult time. Thank you from the bottom of our hearts.💛💛
OIRAM
Apr 2026
I arrived early for an appointment today and spent some time exploring the grounds. This is a truly beautiful and peaceful property. The Monsignor Ratigan Walking Path is a highlight, and I highly recommend taking a moment to enjoy the tranquility by the small stone waterfall—it’s incredibly relaxing. The statues, including the Parkes Family Chapel and the memorial markers, are well-maintained and add to the reflective atmosphere. My family has deep roots here (Caluoneo family name), so it was special to see that history honored on the grounds. The only small suggestion I have is that because the property is so large, it would be wonderful if there were a few golf carts or a shuttle service available. This would be a game-changer for residents or visitors who may have limited mobility but still want to enjoy everything this expansive and gorgeous campus has to offer. Overall, a stunning, calm environment. Five stars.
Brian Knope
Mar 2025
My father has stayed at the skilled nursing facility 2 times. He was allowed to escape twice and security both times had to go find him. Thank God he was found safe. The St Ann's people will convince you that once you're in the St Ann's "system" your loved one will always be cared for. This is far from the truth. My family is currently looking at places outside of the so called system due to facilities being full or others just not capable of caring for my father. You would think they would be more helpful but they're not.
C King
Mar 2025
My mother was recently a rehab patient (12 days) at St Ann’s on Portland Ave in Irondequoit, on the 8th floor, the Browncroft wing. She was recovering from a partial hip replacement & a broken wrist in a big cast. This place is bright & very clean, a cleaning person came every other day to mop floors, garbage emptied daily. Her room was large & comfortable w/ a dresser, closet, cupboards, nightstand, phone, large TV w/ many channels, a large bathroom w/ shower, sink, toilet, commode & a sturdy shower chair. We noticed that Not all rooms are the same, though. She received both OT & PT services M-F & one on Sat. She thought the meals were delicious with a lot of variety, she got to choose her meals. The aides were loving, helpful & competent. Most of the nurses were caring & competent too. Some days they were short staffed, but over all her needs were met and she would recommend this place. We felt lucky.
Patrick Gillespie
Nov 2023
The facility is very nice but the service is very disappointing. My friend is always complaining about the food and house keeping. Having said that, it's one of the better assisted care facilities.
4 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2020
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2022
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2020
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2020
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2020
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2020
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2020
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2020
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2020
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2020
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
St. Ann's Home at St. Ann's Community offers Skilled Nursing / Long Term Care.
St. Ann's Home at St. Ann's Community has not published its pricing. For context, communities in Rochester that publish rates start around $2,659 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
St. Ann's Home at St. Ann's Community is located at 1500 Portland Avenue in Rochester, New York.
St. Ann's Home at St. Ann's Community carries a 4.5 out of 5 rating from 71 Google reviews. The community is licensed for up to 470 residents, indicating a large-scale operation. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
St. Ann's Home at St. Ann's Community had 4 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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