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There isn't much detailed review text available for The Brook At High Falls, a small skilled nursing and long-term care community in Rochester, New York. Its Google rating of 2.8 out of 5 from 39 reviews suggests that overall family satisfaction has been mixed to below average, though the specific reasons behind that rating are not detailed in the available data.
AI-generated from reviews and community data.
Brook at High Falls is a senior living community in Rochester, New York offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.8 out of 5 across 39 reviews.
The Brook At High Falls Nursing Home And Rehabilit is a skilled nursing / long term care community in Rochester, New York. The community is licensed for up to 28 residents.
Families rate The Brook At High Falls Nursing Home And Rehabilit 2.8 out of 5 based on 39 Google reviews.
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Help Me Choose2.8overall · 39 ratings combined
2.8★ on Google (39)
Shmelka A
Jun 2026
Brook at High Falls is a state of the art facility, anyone that needs good care and a beautiful place to come for rehab it's definitely the #1 place to be. They recently renovated and the place is like a 5 star hotel. The staff is also so caring and loving. We had a great experience there!!!
Denise Jenne
Apr 2026
Went to visit a friend and the place need repairs in the building itself. Also my friends room was not clean. Water cups all over the floor, food stacked on his nightstand. Clothes and towels on the chairs. We had nowhere to sit. Someone needs to hang things up in his closet.
frank newell
Apr 2026
My father came here for physical rehabilitation. There were ants and other bugs in his room. He could not walk, and relied entirely on the staff. He sat in his own feces and urine for hours at a time. 8 hours at times ! PT/OT only spent 30 minutes collectively with him a day. That’s 15 min from a physical therapist and 15 minutes from an occupational therapist, working with a human being who can not walk, who use to walk, in hopes of regaining muscle strength to be able to walk again. (Walker reliant ) PT walked in his room and said to him I only have you for 15 minutes. They would roll him over side to side and hoyer him in a wheel chair to get him out of bed. He felt like he couldn’t call for help, ask for water anything. Absolutely terrible experience. There is also no PT/OT on the weekend.
Marilyn Pelcher
Nov 2025
Well my complaint is that the place is very under staffed and ones that are there are over worked. There are residents that need more attention then others and that are lacking the care they need.im not blaming aides im blaming that they should have more help so someone isn't waiting to be changed as there sitting in wet or soiled diapers or bedding..they shouldn't have to sit in there room or bed because there is anyone to help.people are falling because no one comes fast enough when they push button for help because there isn't enough help they are attending others or on break. There should at least be 3 aides on at all times.not have 1 aide doing most of work.one more complant as of today finding out my moms bed was taken because she was taken to hospital as she fell and on observation at hospital. No phone calls stating that happened and still has stuff there and was told no bed available from hospital she is at.i am beyond angry and disgusted that they would do something like that.i also called left message no call back from this place.my mom has lots of things there. So all her rehabilitation will go down tbe drain because of this..now my moms rehab will go down the drain they declined her coming back just for getting blood transfusion but they could not do until couple days after hemoglobin wasnt as low then for hospital to do.so we have to pay 500 dollars a day to hold a bed which is rediclious. Why would a rehab nursing do that to someone. Thats pretty rediclious apparently its all about the money and not the patients care..a person should not have to pay that much for a bed hold. They pay enough with insurance and co-pays. Maybe 100 a day would be more responsible.then no one there to realy talk to .I made a call earlier. If this place truly cared about there patients they would not do that. Then get brushed off very angry..but apparently no one gives a dam.now my mom has to wait to go somewhere else to start over.even the doctor at hospital said my mom should be sent to an out patient place for transfusion not to emergency every time and put my mom in distress. Like set up witha hemotoligist. My mom has gone through a lot..and still is.truly should be ashamed to do this to an elderly person that has been there awhile and put into distress and having to find placement somewhere else and farther away..very uncaring facility
Gertrude DelMastro
Nov 2025
My mother was placed in the hospital because her hemoglobin Levels Were on the low side. She was brought to emergency under the Advice of the staff on duty at the time later come to find out The doctor question why she was brought to emergency given that she has Alzheimer Dementia, she was put into Distress We were then told by the doctor she should’ve been monitored at the nursing home and only brought to the hospital when and if it came to the point that she needed to have a transfusion, And only brought to the hospital as an outpatient. Having her stay in the hospital only Worsened her condition. The therapist staff that was working with her Helped a lot She was able to say more words because she lost her ability to speak after having a stroke. She was eating on her own and no longer having to eat puréed food. Although some of the staff worked with her well, especially one of the nurses, but not all of them were on the same page in giving her the Attention that she needed . Often Soiling herself because of the lack of attention. I feel like they were Licking in the right amount of staff and sometimes over tired because they have more than one job also viewed excessive phone use instead of giving attention to their patients or residence. I also feel that the facility could be cleaner. There’s so much more I can say regarding the condition of this particular nursing home/therapy facility. I’m just going to close with saying think twice search well before leaving your loved ones in any nursing facility
4 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 16, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2025
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Jan 13, 2025
Have proper medical gas storage and administration areas.
Severity B of L: potential for minimal harm, patternCorrected Jan 13, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Jan 13, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 7, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 7, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2023
Establish staff and initial training requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 23, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Jun 23, 2023
Have proper medical gas storage and administration areas.
Severity B of L: potential for minimal harm, patternCorrected Jun 23, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Brook at High Falls offers Skilled Nursing / Long Term Care.
Brook at High Falls is located at 2150 St. Paul Street in Rochester, New York.
There isn't much detailed review text available for The Brook At High Falls, a small skilled nursing and long-term care community in Rochester, New York. Its Google rating of 2.8 out of 5 from 39 reviews suggests that overall family satisfaction has been mixed to below average, though the specific reasons behind that rating are not detailed in the available data.
Brook at High Falls had 4 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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