MyLivingChoice

Shire At Culverton Adult Home

2515 Culver Road

2.2(24 ratings)· Rochester average: 3.9

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Shire At Culverton Adult Home, photo 11 / 4

Quick Facts

Total units
200
Licensed capacity
200 residents

New York DOH

Licensed capacity
Licensed for up to 200 residents
Google rating
2.2 out of 5 from 24 reviews

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers describe serious, repeated concerns about cleanliness, safety, and basic care at this community. Multiple visitors and family members report foul odors, unsanitary conditions, pest problems, and inadequate staff response, giving the community a very low overall rating.

What reviewers flag

  • Multiple reports of urine odors and unsanitary conditions throughout the building
  • One report of bed bugs and mice in resident rooms
  • One report of staff not following a resident's diabetic diet orders
  • One report of no staff monitoring the front entrance or sign-in sheet
  • Multiple reviewers describe residents as neglected or under-supervised

AI-generated from reviews and community data.

Shire At Culverton Adult Home is a senior living community in Rochester, New York offering Assisted Living. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.2 out of 5 across 24 reviews.

About Shire At Culverton Adult Home

Shire at Culverton is an assisted living community in Rochester, New York, licensed for up to 200 residents. It offers 24-hour staff, an emergency call system, medication management, and wheelchair accessibility.

Reviewers consistently report serious concerns about the facility's conditions and care. Multiple visitors describe the physical environment as poorly maintained, with reports of unpleasant odors, pest infestations, and inadequate housekeeping. Families also raised concerns about medication and dietary management, noting instances where residents' prescribed diets were not followed despite medical need and documented food stamps were used contrary to residents' dietary restrictions. Security was noted as lax, with unsupervised access to the building and unmanned front desk areas.

Types of Care at Shire At Culverton Adult Home

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Shire At Culverton Adult Home

2.2overall · 24 ratings combined

2.2★ on Google (24)

Sabrina Ezechie

Aug 2025

via Google ↗

My mother was placed in this home,they took her,SSI,to pay for her stay there,her food stamps were applied to this facility,my mother is diabetic and on a diabetic food diet,they were not , would not and did not go by her doctor's orders they refused to give her diabetic food preped meals.but controlled and used her food stamps to purchase food items that she could not eat, I spoke to management, social workers and they all said that's the policy and they couldn't help my mom kept getting sick here,the place was dirty very unsanitary, mom got so sick almost passed away had to be moved out it's been 5 months now.this place I would not recommend to live or consider, please shut this business down today

Gregory williams

Feb 2025

via Google ↗

I was unfortunate to go visit a old friend from the church me and my wife it is hurting to see the inhuman conditions that people are living in as seniors and this adult Senior living the conditions are so terrible it wants an investigation from the health commission the health committee and all of the agencies that oversee senior living homes it is hurting to know that a loved one a parent a brother a uncle or Aunt is living in these conditions for the money that they're paying I am choir in the health department and witnesses in human conditions who are unable to take care of yourself are going to the bathroom all on their self but just sit in the office it is harmful and shame and hurting someone loved ones I encourage channel 10 investigating team to go into this place and see for yourself is in human conditions.

Connie Notebaret

Sep 2024

via Google ↗

My sister live there and it smells like urine, there's bed bugs and mice running around from bedroom to bedroom, my sister don't like living there she wants to go somewhere nicer, but know one will take her

bird up

Dec 2023

via Google ↗

Heartbreaking to read the reviews of this place still being terrible to this date. When I used deliver food around the mid to late 2010's, I delivered here quite a bit, but only met people outside the building, or the lobby. The lobby was always dim and depressing. The last time I delivered there, I had to go to meet someone outside their room downstairs. I nearly threw up as soon as I stepped into the elevator. It smelled like old urine and there was streaks of it on the walls. I ran out of the elevator so fast as soon as it opened. The downstairs also smelled almost as bad. It was like navigating through a hellish, half lit, maze, and seeing people's doors wide open while they weren't awake. Thank God I met up with the resident. I can't imagine how they lived there. I couldn't find my way out of there, and saw 2 nurses walking down the hallway. I told them "I'm lost, please help." They both burst out laughing and walked right by. I ran around until i found the stairs and booked it. Needless to say, that place traumatized me, and probably many others. I will never put my parents in a home, nor live in one if I make it to an age I can't physically take care of myself anymore.

Frances R

Jul 2023

via Google ↗

I paid a visit to this establishment. The majority of the reviews I read have confirmed what I saw and what was shared with me. I am horrified and afraid for the residents safety and basic health care needs being met . There is no security at the main door. You can walk right in. The sign in sheet was not monitored by anyone because there was no one at the front desk. The rug in the room where I visited was beyond disgusting. The toilet paper roll was not properly placed. It was on the sink. A person who have worked all their life and help take care of other people should not be in this environment. I’m not sure what level of care this resident is supposed to receive but common sense says she is being neglected. I will be following up with the state as to why this place is open. I am also going to check for the violations that have been marked against them and I am going to find out who owns this place. I encourage everyone to follow up with these despicable conditions. I am also going to report them to the local news on nursing care neglect.

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Frequently Asked Questions

What types of care does Shire At Culverton Adult Home offer?

Shire At Culverton Adult Home offers Assisted Living.

Where is Shire At Culverton Adult Home located?

Shire At Culverton Adult Home is located at 2515 Culver Road in Rochester, New York.

What do families say about Shire At Culverton Adult Home?

Shire At Culverton Adult Home carries a 2.2 out of 5 rating from 24 Google reviews. Reviewers describe serious, repeated concerns about cleanliness, safety, and basic care at this community. Multiple visitors and family members report foul odors, unsanitary conditions, pest problems, and inadequate staff response, giving the community a very low overall rating. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Shire At Culverton Adult Home?

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