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The Village at Towngate: A Willow Ridge Senior Living Community

150 Towngate Road

4.8(18 ratings)· Rochester average: 3.9

Part of Willow Ridge Senior Living · 29 communities · 4.4★ average · (13 others nearby)

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The Village at Towngate: A Willow Ridge Senior Living Community, photo 11 / 6

Quick Facts

Licensed capacity
79 residents

New York DOH

Licensed operator
WRP Operating Towngate LLC

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

The Village at Towngate holds a strong 4.8 out of 5 rating from 18 Google reviews, suggesting families are generally pleased with their experience. However, no detailed review text or specific amenities information was provided, so it's hard to say exactly what drives that satisfaction.

What reviewers praise

  • Very high 4.8 out of 5 Google rating
  • Rating based on a solid number of reviews

What reviewers flag

  • No detailed review comments available to verify specific strengths
  • No published pricing information provided

AI-generated from reviews and community data.

The Village at Towngate: A Willow Ridge Senior Living Community is a senior living community in Rochester, New York offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.8 out of 5 across 18 reviews.

About The Village at Towngate: A Willow Ridge Senior Living Community

The Village at Towngate is an assisted living community in Rochester, New York, offering private rooms with private bathrooms, 24-hour staff, medication management, and an emergency call system. Amenities include housekeeping, laundry service, dietary accommodations, gathering and activity spaces, and wheelchair accessibility.

Reviewers consistently praise the staff for their kindness, attentiveness, and genuine care. Families describe a homey atmosphere where residents are treated with respect, and note that the intimate size of the community allows staff to know residents well. One reviewer wrote, "Residents are treated with kindness and respect." Multiple families highlight that staff welcome family involvement in care planning and daily life.

One reviewer raised concerns about the level of nursing care available, noting the absence of a registered nurse on staff and unclear procedures for post-hospital care. This feedback suggests families should clarify staffing qualifications and care protocols when considering the community.

Types of Care at The Village at Towngate: A Willow Ridge Senior Living Community

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities

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Reviews of The Village at Towngate: A Willow Ridge Senior Living Community

4.8overall · 18 ratings combined

4.8★ on Google (18)

Kristine S

Apr 2026

via Google ↗ · Report

My mother and all of us children can’t say enough great things about The Village at Towngate Assisted Living staff and Facility! Jay the Community Relations Director and Sheila the Executive Director are 2 of the most caring people we’ve ever met! They are absolutely fantastic, as well as the nurses, chefs, caregivers! Not only do they care about our loved one(s) but also that your loved one and the entire family are fully accommodated for! Jay, Sheila and the entire staff are easily accessible! The facility staff and residents are one big family!! Everyone is so amazing and friendly! The food is out of this world, cooked to order and all fresh!! My mother loves the desserts!! Bingo is her favorite activity! We are so thankful we’ve found The Village at Towngate! Major KUDOS TO JAY AND SHEILA and their amazing staff! This couldn’t have been a better transition for my mother and all of us from Independent Living to Assisted Living!

Scott Tucker

Dec 2025

via Google ↗ · Report

This is not an assisted living facility- it is an adult living facility. This means there is no RN on staff. I was not aware of this until my mom took a fall and needed medical attention. I was assuming a nurse would be checking in on her regularly after being in the hospital overnight . There are no procedures in place for re-entry into the facility. She was given a prescription in the hospital for an infection, which the facility had not given her until 2 days later- only because I questioned the staff about it. Long story short, don’t expect this facility to do much medically . After 2 days of no attention by the staff, she was admitted to the hospital again, this time with hypovolemia and encephalopathy. Do not trust this nursing staff to care for your loved one. I did really enjoy the staff , other than the nursing department.

Patrice Kaness

Sep 2025

via Google ↗ · Report

My mom is receiving exceptional care which is helping her adjust to assisted living. The staff welcomes and includes family in the residents care and assisting with their individual needs. I highly recommend The Village at Towngate for your loved one♥️

Jeanne Radano

Sep 2025

via Google ↗ · Report

When time came to place my mom in assisted living, we looked at several places.  However, I knew that Village at Town Gate was the one and only place for her.  Just walking in, it felt very homey and safe.  Every single one of the staff members are kind, friendly and loving.  My mom settled in and adjusted better than I expected.  I believe this is because of the wonderful staff.  I sleep great at night knowing she is in the BEST hands. Highly recommend anyone in need of assisted living.

Mark Devincentis

Oct 2023

via Google ↗ · Report

When we learned my mother could no longer live independently, we worried about what a new living situation might look like for her. We discovered The Village at Towngate, and are so grateful for the caring community there. Residents are treated with kindness and respect. There are activities for all ages and abilities, and because it is not a large facility, the staff gets to know each resident and their needs. The property is well-cared for - both the interior of the building as well as the communal space outside. My mother has enjoyed warm fellowship and fun outings, and we feel assured she's receiving the support and care she needs. Families and visitors are welcomed warmly, and we see the staff go out of their way to provide a safe and comfortable environment for all. The Village at Towngate is everything we hoped for, and more, for my mom!

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Frequently Asked Questions

What types of care does The Village at Towngate: A Willow Ridge Senior Living Community offer?

The Village at Towngate: A Willow Ridge Senior Living Community offers Assisted Living and Independent Living.

How much does The Village at Towngate: A Willow Ridge Senior Living Community cost?

The Village at Towngate: A Willow Ridge Senior Living Community has not published its pricing. For context, communities in Rochester that publish rates start around $2,659 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is The Village at Towngate: A Willow Ridge Senior Living Community located?

The Village at Towngate: A Willow Ridge Senior Living Community is located at 150 Towngate Road in Rochester, New York.

What do families say about The Village at Towngate: A Willow Ridge Senior Living Community?

The Village at Towngate: A Willow Ridge Senior Living Community carries a 4.8 out of 5 rating from 18 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit The Village at Towngate: A Willow Ridge Senior Living Community?

Submit the Request Information form on this page, or contact The Village at Towngate: A Willow Ridge Senior Living Community directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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