Montowese Center For Health & Rehabilitation

4(206 ratings)

1 / 5

Quick Facts

Total units: 120
Medicare rating: 2 of 5
Ownership: For profit, Limited Liability company
Certified beds: 120
Inspections: View history (82 citations)
Care Approach: Includes telehealth and diagnostics services on-site
Discharge Support: Social workers arrange home equipment and homecare setup
Overnight Staffing: One reviewer reported only one RN overnight

What Families Think

Reviews of Montowese Center describe a mixed experience: some families report deeply compassionate, loving care over long stays, while others describe serious lapses in staffing, communication, and responsiveness, especially overnight. The facility is generally seen as clean, but the quality of the actual caregiving experience appears to vary widely depending on which shift and staff a resident encounters.

The Good

Staff described as kind, affectionate, and compassionate
Facility is clean and well-maintained
Long-term residents received attentive, loving end-of-life care
Rehab and equipment available on-site
Families praise nurses, CNAs, and recreation staff

The Bad

Multiple reports of severe understaffing, especially overnight
Reports of slow response times and lack of urgency from staff
One report of a fall with delayed staff response
One serious account of neglected catheter care and hygiene needs
Reviewers note unclear communication about care plans and schedules

AI-generated from reviews and community data.

Montowese Center For Health & Rehabilitation is a senior living community in North Haven, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 206 reviews.

About Montowese Center For Health & Rehabilitation

Montowese Center for Health & Rehabilitation is a post-acute rehabilitation and long-term care facility in North Haven, Connecticut, offering around-the-clock care for those living with chronic illnesses and disabilities.

The center provides comprehensive medical and therapy services through its Passport approach, which is designed to address each person's unique needs. Services include rehabilitation therapy, telehealth, diagnostics, home care, and hospice, delivered by a skilled and compassionate team.

Montowese emphasizes creating an engaging and inviting environment with daily activities and events designed to stimulate and inspire residents during their stay. The facility maintains clean, private rooms and places special attention on providing amenities that support quality of life.

The center is committed to patient-centered care, with support from therapists, social workers, and nursing staff who work to help residents regain strength and facilitate transitions to home care when appropriate. Social workers assist in arranging necessary equipment and homecare services to support continued recovery after discharge.

Types of Care at Montowese Center For Health & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Community Amenities

24-Hour Staff
Gathering / Activity Spaces
Housekeeping
Medication Management
On-Site Nurse (RN)

Activities

Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Montowese Center For Health & Rehabilitation

4overall · 206 ratings combined

4★ on Google (206)

Write a review

Bobby K

May 2026

via Google ↗

I’d like to preface this by saying there were a couple of staff members who went above and beyond for my grandfather. The biggest issue is that this facility is severely understaffed, especially overnight. Night shift often had only ONE registered nurse and 1/4 of the daytime staff, when it was already slow to get help. Unless your family member is reasonably able to care for themselves, I can’t recommend this place. My grandfather was too unstable to safely stand on his own, yet overnight he was often forced to get out of bed and walk himself to the bathroom because no one came to help after repeated calls. We also had constant issues with his catheter because staff would not follow instructions that it needed more frequent flushing than normal, leading to repeated blockages and leaks. He would then sit in urine for HOURS while requests to clean him were delayed or ignored. On his last day there, physical therapy stopped early around 10am because his blood pressure dropped. We were told he would get a chest X-ray, but nothing else was done. He slept most of the day and repeatedly said he was too weak to stand. We kept being told to wait for the X-ray. By 5pm, we demanded he be sent to the hospital for a proper evaluation. After giving us attitude for asking to go, they finally sent in a nurse who — for the FIRST TIME ALL DAY — listened to his lungs, heard rattling, and agreed he needed to go to the hospital. Why that wasn’t checked seven hours earlier, I’ll never understand. My grandfather is unfortunately no longer with us, and because of this experience, none of our family or friends will ever be recommended to come here.

Tisha K-A. BA, MBA

May 2026

via Google ↗

So so experience. Like many facilities you have to watch them closely. Awesome facility if your loved one can advocate for themselves. If they can not, look elsewhere. My mom’s roommate fell right in front of us when the staff wasn’t around. There was no urgency to get the patient off the floor. She was eventually evaluated by the staff. We had trouble regulating my mom’s BP from dropping the first few days. Took a lot of advocacy with the doctor since mom felt unheard. First week was rough but smoother afterwards as she became stronger, more aware and able to advocate for herself. Family lived close so many times we would feed her because the food was not good. All in all, the facility is okay. Most of the staff are kind and caring. No facility is perfect and neither is any family member.

F P

Mar 2026

via Google ↗

They will take care of the patient. So don’t worry there. But some things to know if you have to deal with Montewese: 1. There is not one person in charge of your loved one’s care. It can be very difficult to find the right person to ask about what’s going on (treatment, general schedule, food, basic needs like another blanket, equipment that has to be ordered, transitioning, back home, etc.). I suggest making a note of people’s names, and their duties, and ask for them directly once you know who does what. There are staff that take basic care, different staff that do PT, different staff that evaluate health and make orders for meds, different staff that coordinate admission and discharge, even different staff that transition patients from their rooms to the PT area downstairs and back. 2. There is zero sense of urgency among any of the staff. To be fair, it’s because that isn’t their goal. So trying to meeting with someone in particular at a specific time, is not going to happen. They’ll get to you when they get to you. 3. Most of the schedule is “as needed” vs at set times. Example: Physical therapy times can be all over the map, depending on what else is going on with other patients. 4. It does not seem to be a priority to inform patients about what’s happening when. The patients are just THERE, doing the Montowese routine, until Montewese determines they are ready to leave. NOTE: It’s easy to mistrust this since they make more money the longer the patient stays, however I don’t think this is the root of their lack of urgency. They just don’t rush things. 5. Most staff do not communicate or interact with patients as much as they do “tolerate” them. Extremely limited effort to connect with patients, ensure they understand things, etc. Staff often talk to patients as if they are children or even not in the room. Some of this is a byproduct of dealing with patients all day, but if your loved one is expecting to be treated like an adult, it will be a vicious cycle where they will expect it, react poorly when they don’t receive it, then receive worse and worse personal treatment from staff as a result. So I recommend informing your loved one that it’s going to be a while, they’ll have lots of random faces popping in and out, what’s next will be unclear (including when you can leave) and to remember everyone’s name, what they do, and treat them right. Facility has all the equipment a rehab place needs and is clean and safe.

Barbra Held

Nov 2025

via Google ↗

Heartfelt Appreciation for Exceptional Care at Montowese My mother was a resident at Montowese for the last five years before her recent passing. I wanted to express my sincere and heartfelt appreciation for the staff's dedication and compassion. My mother was a challenging client at times, often using harsh words or physical actions towards the staff. Yet, their response was always the same: "Don't worry, we love your mom." They truly demonstrated that love in her final days, spoon-feeding her when she could no longer eat on her own and holding her hand when we had to step away. The entire team—from the nurses and CNAs to the cleaning staff, recreation department, and management—treats residents with genuine affection. It is common to see staff members hugging residents, providing special comforts, or engaging them in joyful singing and dancing. Furthermore, the facility is consistently clean, and the improvements made by the new owners and upper management are evident and impressive. I wholeheartedly recommend Montowese. While there are too many staff members to list by name, I am eternally grateful for how they treated my mother as one of their own.

Marybeth Sacramone

Oct 2025

via Google ↗

My uncle has been at Montowese Rehab for a month or so. People are kind and responsive. The facility is clean and beautiful. He is getting very good care which helps ease our worries because we live 3 hours away.

Government Inspection History

16 inspection visits in the last three years, 82 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 27, 2026Health Complaint1 citation

Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

May 22, 2025Health Complaint1 citation

Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 9, 2025

May 5, 2025Health Complaint1 citation

Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2025

Jan 15, 2025Health Complaint1 citation

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2025

Dec 23, 2024Health Complaint1 citation

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2025

Oct 24, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 5, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 5, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

Sep 30, 2024Health Complaint2 citations

Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024

Jul 17, 2024Health Complaint1 citation

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024

Jun 26, 2024Health Complaint1 citation

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024

May 23, 2024Health Complaint20 citations

Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 3, 2024
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 3, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Keep complete, dated laboratory records in the resident's record.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024

Mar 14, 2024Health Complaint5 citations

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2024

Dec 7, 2023Health Complaint2 citations

Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2023

Nov 13, 2023Health Complaint2 citations

Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2023

Oct 24, 2023Health Complaint1 citation

Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 10, 2023

Aug 16, 2022Fire Safety StandardHealth Standard13 citations

Ensure that residents are free from significant medication errors.
Severity J of L: immediate jeopardy, isolatedCorrected Aug 16, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Sep 16, 2022
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

Mar 6, 2020Fire Safety StandardHealth Standard19 citations

To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2020
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2021
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2021
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2021
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2020
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2020
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Montowese Center For Health & Rehabilitation offer?

Montowese Center For Health & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Montowese Center For Health & Rehabilitation located?

Montowese Center For Health & Rehabilitation is located at 163 Quinnipiac Avenue in North Haven, Connecticut.

What do families say about Montowese Center For Health & Rehabilitation?

How did Montowese Center For Health & Rehabilitation do on recent health and safety inspections?

Montowese Center For Health & Rehabilitation had 16 government inspection visits in the last three years, with 82 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Montowese Center For Health & Rehabilitation?

Submit the Request Information form on this page to connect with Montowese Center For Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Montowese Center For Health & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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Quick Facts

Total units: 120
Medicare rating: 2 of 5
Ownership: For profit, Limited Liability company
Certified beds: 120
Inspections: View history (82 citations)
Care Approach: Includes telehealth and diagnostics services on-site
Discharge Support: Social workers arrange home equipment and homecare setup
Overnight Staffing: One reviewer reported only one RN overnight

What Families Think

The Good

Staff described as kind, affectionate, and compassionate
Facility is clean and well-maintained
Long-term residents received attentive, loving end-of-life care
Rehab and equipment available on-site
Families praise nurses, CNAs, and recreation staff

The Bad

Multiple reports of severe understaffing, especially overnight
Reports of slow response times and lack of urgency from staff
One report of a fall with delayed staff response
One serious account of neglected catheter care and hygiene needs
Reviewers note unclear communication about care plans and schedules

AI-generated from reviews and community data.

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Montowese Center For Health & Rehabilitation

Quick Facts

What Families Think

The Good

The Bad

About Montowese Center For Health & Rehabilitation

Types of Care at Montowese Center For Health & Rehabilitation

Amenities

Room Amenities

Community Amenities

Activities

Need help deciding?

Reviews of Montowese Center For Health & Rehabilitation

Request information

Government Inspection History

Frequently Asked Questions

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The Landing of North Haven

Mt Carmel Congregate Housing

Highvue Manor

Benchmark Senior Living at Hamden

Whitney Rehabilitation Care Center

Atria Larson Place

Prefer to stay home?

Always Best Care Senior Services - Home Care Services in New Haven

TheKey - Senior Home Care

Senescence Homecare