1 / 6Families describe TheKey's New Haven home care service as reliable, communicative, and staffed with caregivers who treat clients with warmth and respect. Reviewers frequently mention a thorough, in-home intake process and quick response times, including emergency weekend placements after hospital stays. The agency holds a 4.9-star rating from 39 Google reviews, nearly all five stars.
AI-generated from reviews and community data.
TheKey - Senior Home Care is a home care agency serving New Haven, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.9 out of 5 across 39 reviews.
TheKey - Senior Home Care is a home health and hospice provider based in New Haven, Connecticut. The agency serves seniors who need in-home care, from short-term support following hospital stays to ongoing assistance with daily living.
Families consistently praise the caregivers' professionalism and warmth. One family noted that their father's caregiver "cared for him with respect, kindness and the utmost professionalism," while another appreciated staff who were "patient with my mom, encouraging but not overbearing." Parents and adult children report feeling reassured by the screened caregivers and value the agency's transparency about what services it can and cannot provide. Multiple families highlight responsive management; one wrote that they "can call at anytime and get a positive feedback from the team."
The intake process stands out in reviews. Families describe thorough assessments conducted in the senior's home, detailed conversations about care needs, and careful matching of caregivers to each family's situation. Several reviewers mention that the agency coordinated rapid placements, including emergency support on weekends. Care coordinators follow up regularly with families and adjust schedules as needed.
TheKey holds a 4.9 out of 5 rating based on 39 Google reviews, with all sampled reviews scoring five stars.
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Help Me Choose4.9overall · 39 ratings combined
4.9★ on Google (39)
Brandon Mones
Apr 2026
The Key was instrumental in providing care for our family during a transitionary period. They were honest about what services they provided and how our families needs could be met. Desiree was always professional and is an excellent communicator. If our families needs change we will certainly be calling The Key first.
Lynne Steeves
Apr 2025
They do a pretty good job at The Key!
Marci Klein
Apr 2025
absolutely amazing - we needed 24/7 help for my mom after a hospital stay. the team was amazing - always available for support, adjustments in scheduling and general empathy. the aids were also - very professional, compassionate and supportive. Patient with my mom - encouraging but not overbearing. Highly recommend!!!
Amilcar Adorno
Mar 2025
Working with them was easy and seamless, they made this easy for my family during a difficult time. Thank you! You're services are genuinely appreciated.
Michelle Barry
Mar 2025
We needed a temporary care giver for my mother in law. The Key was amazing and so helpful to work with and more importantly our care giver was excellent. Our transition was seamless, I would highly recommend The Key to anyone and hope to work with them again in the future.
TheKey - Senior Home Care offers At-Home Care.
TheKey - Senior Home Care is located at 370 James St #202 in New Haven, Connecticut.
Families describe TheKey's New Haven home care service as reliable, communicative, and staffed with caregivers who treat clients with warmth and respect. Reviewers frequently mention a thorough, in-home intake process and quick response times, including emergency weekend placements after hospital stays. The agency holds a 4.9-star rating from 39 Google reviews, nearly all five stars.
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