1 / 6Google reviewers give Mary Wade a 4 out of 5 average, with many families praising the warmth and dedication of the nursing and memory-care staff, especially during hospice and end-of-life care. At the same time, several reviewers report serious lapses in basic care, such as being left unattended or losing belongings, so experiences appear to vary a lot by shift or unit.
AI-generated from reviews and community data.
Mary Wade is a senior living community in New Haven, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 29 reviews.
Mary Wade is a skilled nursing and long-term care facility in New Haven, Connecticut. The community serves patients recovering from procedures like hip replacement, those requiring memory care, and residents in their final stages of life, including hospice support.
Reviews reveal a deeply divided picture. Families whose relatives received memory care, hospice, or post-surgical rehabilitation consistently describe attentive, compassionate staff who maintain dignity and cleanliness while coordinating care thoughtfully. One care manager noted the staff were "attentive, compassionate and playful." Positive reviewers also mention good food, helpful responsiveness, including arranging a vaccine ride on short notice, and a homelike atmosphere. However, multiple families report experiencing inattentive, dismissive staff who ignored residents' calls for help, inadequate therapy programs that fell short of medical referrals, and disorganized admission procedures. These complaints paint a stark contrast in day-to-day care quality.
Mary Wade holds a 4 out of 5 Google rating across 27 reviews. The wide range of experiences suggests care quality may vary significantly by unit, shift, or individual staff members.
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Help Me Choose3.9overall · 29 ratings combined
3.9★ on Google (29)
Gloria Queiroga
Aug 2026
My brother was there for 4 months and they were the worse 5 months of his life..The rooms are dirty ,the food is disgusting.My brother was supposed to be watch because he was a fall risk and unfortunately he passed after a fall.Watch where you put your loved ones because they don’t care about them there.
Julie Cruz
Jul 2026
Employees are nice, clean living standards always a pleasure to visit 😀
Larry M Stewart
Jul 2026
Great culture of the staff
Aniyah Dilarentes Suggs
May 2026
Nice
Brenda Toto
Apr 2026
My mother was recently a resident in memory care at Mary Wade, and although her time there was short, I wanted to take a moment to express my sincere gratitude.<br><br>Caring for someone with dementia is incredibly difficult, and during such an emotional time, it brought me comfort knowing she was in a safe and supportive environment. The staff showed compassion, patience, and kindness—not just to my mother, but to our entire family.<br><br>I truly appreciated the way they treated her with dignity and respect, even as her condition progressed. Those moments matter more than words can express.<br><br>While no place is perfect, and memory care is never easy, I am thankful for the care my mother received and for the people who helped her through that final stage of life.<br><br>Thank you to the team at Mary Wade for everything you do.
Mary Wade offers Skilled Nursing / Long Term Care.
Mary Wade is located at 83 Pine St in New Haven, Connecticut.
Google reviewers give Mary Wade a 4 out of 5 average, with many families praising the warmth and dedication of the nursing and memory-care staff, especially during hospice and end-of-life care. At the same time, several reviewers report serious lapses in basic care, such as being left unattended or losing belongings, so experiences appear to vary a lot by shift or unit.
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