2.2(5 ratings)· New Haven average: 3.8
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Google reviewers describe TotalCare Home Care as understaffed, with recurring problems getting nurses to show up on time, communicate about medication schedules, or maintain consistent care staff. Across the five reviews on file, ratings are low and center on frustration with reliability rather than praise for services offered.
AI-generated from reviews and community data.
TotalCare Home Care is a senior living community in New Haven, Connecticut offering Independent Living. Families rate it 2.2 out of 5 across 5 reviews.
TotalCare Home Care is an agency serving clients in New Haven, Connecticut with independent living support and at-home care services.
Reviewers consistently reported concerns about staffing levels and communication. Multiple families described inadequate staff as affecting the quality of care, with particular frustration around medication management and nurse continuity. One reviewer noted issues with missed visits and appointment cancellations affecting access to therapy and medical appointments.
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Help Me Choose2.2overall · 5 ratings combined
2.2★ on Google (5)
Robert Vasco
Mar 2026
They have you waiting and they don't show up and I need my medication I don't feel good I want to hurt myself. And if that ever happens my family will sue them and have them shut down for being poor service. And When you have to go to your appointments to go see your therapist or other appointments you have to cancel them and make new appointments.
Kenneth Cohn
Aug 2022
They need more staff because care is a joke. I have become so irritated with that company there's no communication and I mean with the patient to nurse communication there's an issue always whether you're not fully medicated and they got to come back and do it right or medication hasn't been ordered in a while now I'm just frustrated I can do my own medication myself and not have any of those aspects to worry about
Missy D
Jan 2019
Staff is stretched too thin and it shows in the overall patient care. I've been with Total Care for several years and I have out lasted many nurses! My most recent nurse left due to unreasonable administrative demands. So as a patient, I'm now left with having to deal with different staff members until they assign a new nurse. Very frustrating from a patient point of view. I think it's time to find a new service provider!
Sandy Slater
Jan 2019
Place sucks
TotalCare Home Care offers At-Home Care and Independent Living.
TotalCare Home Care is located at 370 James St #401 in New Haven, Connecticut.
Google reviewers describe TotalCare Home Care as understaffed, with recurring problems getting nurses to show up on time, communicate about medication schedules, or maintain consistent care staff. Across the five reviews on file, ratings are low and center on frustration with reliability rather than praise for services offered.
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