Biljana Marovich
Apr 2026
I really appreciated all the help I received from the entire staff . From the Pt staff to the nurses I felt cared for , I would highly recommend The Willows 🙏🏻
Autumn Lake Healthcare At The Willows
225 Amity Rd3.5(63 ratings)· Woodbridge average: 4.6
Part of Autumn Lake Healthcare · 47 communities · 4.2★ average
1 / 5Quick Facts
- Total units
- 90
- Medicare rating
- 5 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 90
- Inspections
- View history (28 citations)
CMS Care Compare
What Families Think
Reviews of Autumn Lake Healthcare At The Willows are mixed, with many families praising the warmth and skill of nurses, aides, and physical therapists, especially rehab outcomes and responsiveness. However, at least one serious report describes a lack of nursing presence and poor communication during a medical emergency, raising real concerns about staffing consistency.
The Good
- Nurses and aides described as kind and attentive
- Physical therapy team praised for rehab progress
- Quick response to call buttons in most reviews
- Facility described as clean and homey
- Long Hill unit specifically recommended by a family
The Bad
- One serious report of no nurse present during a medical emergency
- One account describes 911 called late with no chart or history ready
- No published pricing information available
AI-generated from reviews and community data.
Autumn Lake Healthcare At The Willows is a senior living community in Woodbridge, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 63 reviews.
About Autumn Lake Healthcare At The Willows
Autumn Lake Healthcare At The Willows is a skilled nursing and long-term care facility in Woodbridge, Connecticut, licensed for 90 residents. The community serves patients requiring medical oversight and rehabilitation services.
Family experiences at the facility vary considerably. Positive reviewers highlight attentive staff responsiveness, with one family noting that aides arrived "minutes after hitting the call button." Multiple families praised the compassion and professionalism of nurses, aides, physical therapists, and social workers, describing a "homey feel" and reporting that residents felt safe and cared for. One family wrote, "the incredible Physical Therapists, whose expertise and patience guided me from being confined." However, a negative review raised serious concerns about supervision and emergency response, describing a situation in which a resident was left unattended and medical information was unavailable during an emergency.
Autumn Lake Healthcare At The Willows holds a 3.5 out of 5 Google rating based on 63 reviews, reflecting this mixed feedback. Prospective families should carefully weigh the experiences described, particularly regarding staffing consistency and responsiveness protocols.
Types of Care at Autumn Lake Healthcare At The Willows
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Autumn Lake Healthcare At The Willows
3.5overall · 63 ratings combined
3.5★ on Google (63)
Rebecca Denike
Jan 2026
We were so pleased with the care, support and kindness at Autumn Lake! It had this homey feel that made you feel so comfortable! Someone came minutes after hitting the call button and that was a plus! We want to thank all the nurses, aides, assistants, social workers, therapists and general staff for such a great experience!
stephanie young
Nov 2025
Thank you so much for your professional & compassionate care! As a family, we were pleasantly surprised at the facility, its cleanliness & the overall friendly environment. We would highly recommend you, most importantly the Long Hill unit. My mother felt safe & cared for at all times. Thank you, again!
alicia dove
Sep 2025
I am extremely disappointed and heartbroken with the care my grandmother received at this facility. When I arrived, she was non-responsive, no nurse was present, and they asked us to leave the room because they were ‘changing her’. They only decided to call 911 after I got there. The EMTs who picked her up said that none of the nurses were in the room, and they didn’t have her medical history or chart available. Horrible staffing and lack of attention contributed to her passing — she passed away just one hour later at the hospital. Families entrust this facility with their loved ones, and this level of care is unacceptable
Linda Johnson
Sep 2024
I had a fantastic experience at Autumn Lake Healthcare at The Willows in Woodbridge, CT. The Aides, Nurses, and many other professionals took care of my every need with kindness, warmth, and constant encouragement. The level of compassion they showed truly made my stay more comfortable. A special thanks to the incredible Physical Therapists, whose expertise and patience guided me from being confined to a wheelchair to walking independently with a walker. Their dedication and skill made all the difference in my recovery. The Willows is fortunate to have such a remarkable team. Thank you again, Linda - 104B
Government Inspection History
5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Nov 14, 2025Fire Safety StandardHealth Standard7 citations
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025
Aug 13, 2024Health Complaint2 citations
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024
Apr 12, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 6, 2024
Jan 10, 2024Fire Safety StandardHealth Standard14 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 24, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 5, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity B of L: potential for minimal harm, patternCorrected Feb 24, 2024
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity B of L: potential for minimal harm, patternCorrected Feb 24, 2024
Sep 22, 2021Fire Safety StandardHealth Standard3 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2021
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Autumn Lake Healthcare At The Willows offer?
Autumn Lake Healthcare At The Willows offers Skilled Nursing / Long Term Care.
Where is Autumn Lake Healthcare At The Willows located?
Autumn Lake Healthcare At The Willows is located at 225 Amity Rd in Woodbridge, Connecticut.
What do families say about Autumn Lake Healthcare At The Willows?
Reviews of Autumn Lake Healthcare At The Willows are mixed, with many families praising the warmth and skill of nurses, aides, and physical therapists, especially rehab outcomes and responsiveness. However, at least one serious report describes a lack of nursing presence and poor communication during a medical emergency, raising real concerns about staffing consistency.
How did Autumn Lake Healthcare At The Willows do on recent health and safety inspections?
Autumn Lake Healthcare At The Willows had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Autumn Lake Healthcare At The Willows?
Submit the Request Information form on this page to connect with Autumn Lake Healthcare At The Willows and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Autumn Lake Healthcare At The Willows? Claim this listing to update photos, pricing, and details. It's free.
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