Terry Bowerman
Sep 2025
I have been the caregiver for a resident at the Cascades as of 2018. Since National Health Care Assoc. acquired the facility in June of 2024, the management here has been the best by far. I wholeheartedly agree with other reviewers that the environment is warm, clean, organized and the property is being beautifully maintained.<br>Most importantly to me, from a management point of view, is that the execution of "Corporate" goals, etc., get "transitioned" to all staff. This is precisely what is happening under the leadership of Executive Director Kelsey Miller. This facility had two previous owners and Kelsey has been the best Executive Director by far. She "Listens". She goes the extra distance, considering all possible options to make your family members experience the best possible.<br>This leadership doesn't end there but "does" transition through to all staff who have been excellent in their care and compassion toward residents and their families. First impressions are usually the most lasting. For me, that starts at the "front desk". I would be remiss if I didn't point out sisters Melissa and Michelle for their professional and courteous character, whether talking with you on the phone or in person as you enter the facility.<br>Lastly, my 96-year young mother had a temporary stay at the Cascades from August 2024 to May 2025. Again, my thanks and appreciation to all the staff for their great care and compassion and to nurse Stephanie for working with me through any and all medical questions/issues I needed to discuss/understand.<br><br>Kelsey, thank you for your leadership, the team behind you and the peace of mind you all have provided.
