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The Pines at Bristol Center for Nursing and Rehabilitation

61 Bellevue Avenue

4.2(134 ratings)· Bristol average: 4.3

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The Pines at Bristol Center for Nursing and Rehabilitation, photo 11 / 5

Quick Facts

Total units
132
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
132
Inspections
View history (29 citations)
Care Continuum
Access to telehealth, home care, and hospice services

What Families Think

Reviews of The Pines at Bristol are sharply divided: several families praise attentive nursing staff, strong rehab therapy, and a clean, welcoming environment, while other reviewers describe serious lapses in basic care, food quality, and communication around discharge planning. The facility is recognized for clinical partnerships and technology, but experiences with day-to-day care appear inconsistent.

The Good

  • Nurses and aides described as attentive and caring
  • Physical and occupational therapy praised as excellent
  • Facility described as clean, modern, and welcoming
  • Member of UConn Health's Preferred Care Network
  • Daily recreation programs and outdoor patio space

The Bad

  • Report of residents left in soiled undergarments too long
  • One report of unresponsive, unhelpful social work staff
  • One report of cold food and inconsistent water service
  • One report of delayed medication timing and poor discharge coordination

AI-generated from reviews and community data.

The Pines at Bristol Center for Nursing and Rehabilitation is a senior living community in Bristol, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 134 reviews.

About The Pines at Bristol Center for Nursing and Rehabilitation

The Pines at Bristol for Nursing & Rehabilitation is a nursing and rehabilitation center in Bristol, Connecticut, providing post-acute rehabilitation and long-term care services. The facility offers around-the-clock care for those living with chronic illnesses and disabilities, with a team focused on helping residents become stronger and healthier through patient-centered care.

The center provides comprehensive medical and therapy services as part of its care offerings. Residents have access to a continuum of post-acute services including therapy, telehealth, diagnostics, home care, and hospice through an extensive network. The Pines at Bristol has been selected as a member of UConn Health's Preferred Care Network, recognizing its commitment to clinical excellence, coordinated care, and positive patient outcomes.

The facility places emphasis on creating an engaging, inviting environment with daily activities and events designed to stimulate and inspire residents. Amenities include on-site services such as hair care available downstairs. The center has received recognition including a McKnight's Excellence in Technology Award for its partnership with Circadia Health.

The facility is described as modern and well-maintained, with strong safety and security protocols in place. Staff are characterized as friendly, courteous, and knowledgeable, with a focus on providing compassionate care throughout the resident's stay.

Types of Care at The Pines at Bristol Center for Nursing and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Pines at Bristol Center for Nursing and Rehabilitation

4.2overall · 134 ratings combined

4.2★ on Google (134)

Write a review

Lauren Malone

Feb 2026

via Google ↗

Three years ago my mother was diagnosed with brain cancer and she has lived at several nursing homes since her diagnosis. I cannot tell you how much better I sleep at night knowing how well she is cared for at the Pines of Bristol. The atmosphere is beyond welcoming with fun recreation programs daily for the residents and the facility is immaculate. In the summer there is a beautiful patio with bird feeders and gardens where we have picnics! The journey of caring for a loved one is never an easy one, but the Pines has welcomed her into their family and I honestly cannot be more thankful to the wonderful caregivers, admin, and staff! We highly recommend checking out this beautiful place ❣️

Mark Nash

Jan 2026

via Google ↗

The great experience we had at The Pines started on the first day when Lisa welcomed us. The staff were positive, friendly and attentive to my 96-year-old mother. Mom left The Pines healthier and stronger, with a renewed vigor towards life.

Brenda Shaw

Jan 2026

via Google ↗

My father in law was admitted there for rehab about a month ago after leaving NB General from a toe amputation. I have never been in a more horrible place. Continuously cold food, no fresh water daily, water left on his table at night when we visited was from the day before. He takes chemo pills which need to be taken first thing in the morning with milk. Didnt get these until after 11am. No one went in to check on him. I called the social worker to complain about the food being cold and nothing was done about it. He doesn't have any dietary rest restrictions but wasn't given what he requested on the menu. Patients were out in front of nurses station being fed instead of in their rooms. People not very nice either. As I said, he was there for rehab. No one let him get up. Don't send your family members here!!

Robert Hicinbothem

Dec 2025

via Google ↗

My brother was at The Pines for 2 months following an amputation of his leg and a 3-week stay at Gaylord. First the positive: the nursing care was pretty good and the facility was accomodating in allowing use of public spaces for larger family visits. The staff he had the most contact with, nurses and aides, were very pleasant and helpful. The negative: if your loved one is elderly, passive, or unable to advocate for themselves, they will sit in soiled undergarments for longer than acceptable. This was a common complaint we overheard from families walking by the room. I don’t know if the facility is short-staffed or why this occurs, but it does occur regularly. I will say bluntly that the “social workers” are horrible. I truly have no idea what they do. I know they do not check in on the patients, coordinate care for transition home, make referrals, respond to requests for meetings, do what they say they will, or accept responsibility for any of their failings. We involved the social work director and facility administrator in our concerns and it became clear why there are so many problems. When asked how a family determines what is needed at home and steps to access social assistance programs, we were told, “That’s what google is for” by both the administrator and director. I can’t fully list all the challenges faced dealing with staff but they included discharge being pushed back because the wrong insurance information was provided to the agency providing equipment for home, not following up to verify equipment would be home for when he was discharged, no referrals being made for VNA, PT, OT or home health care, and no medication or prescriptions called in for when he got home. We are a very involved family and one of us was present nearly every day my brother was there. We were asking questions and seeking information from day 1. If we had problems, I pity anyone who is trying to navigate the system on their own. When my brother got to the Pines, we all had positive attitudes about where things were headed. That was more and more difficult to maintain at the Pines and virtually impossible by the end. If you can avoid placement here, do it.

Franklin Jones

Dec 2025

via Google ↗

My Grandfather was admitted back in September on the passport level for Occupational Therapy and has had excellent care and treatment. The CNA's are very attentive, caring and are very professional and respectful to the residents and families. The Occupational and Physical therapists are fantastic and also very professional and respectful. All around a very nice place. I would definitely recommend The Pines for anybody who needs therapy or long term assisted living. My Grandfather also said if he ever needed long term care the Pines would be his first choice!

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Government Inspection History

7 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 13, 2026Health Complaint1 citation

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2026

Feb 20, 2026Health Complaint1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2026

Mar 26, 2025Fire Safety StandardHealth Standard12 citations

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2025

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2025

Oct 22, 2024Health Complaint1 citation

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024

Aug 7, 2023Health Complaint1 citation

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2023

Feb 2, 2023Fire Safety StandardHealth Standard8 citations

  • Provide or obtain dental services for each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2023

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity B of L: potential for minimal harm, patternCorrected Mar 13, 2023

Feb 27, 2020Fire Safety StandardHealth Standard5 citations

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2020

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2020

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pines at Bristol Center for Nursing and Rehabilitation offer?

The Pines at Bristol Center for Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is The Pines at Bristol Center for Nursing and Rehabilitation located?

The Pines at Bristol Center for Nursing and Rehabilitation is located at 61 Bellevue Avenue in Bristol, Connecticut.

What do families say about The Pines at Bristol Center for Nursing and Rehabilitation?

Reviews of The Pines at Bristol are sharply divided: several families praise attentive nursing staff, strong rehab therapy, and a clean, welcoming environment, while other reviewers describe serious lapses in basic care, food quality, and communication around discharge planning. The facility is recognized for clinical partnerships and technology, but experiences with day-to-day care appear inconsistent.

How did The Pines at Bristol Center for Nursing and Rehabilitation do on recent health and safety inspections?

The Pines at Bristol Center for Nursing and Rehabilitation had 7 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pines at Bristol Center for Nursing and Rehabilitation?

Submit the Request Information form on this page to connect with The Pines at Bristol Center for Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Pines at Bristol Center for Nursing and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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