david smith
May 2026
Very professional they answered every question. Very polite staff. Very attentive to the needs of the patients. Very clean roo m. And the food looked yummy.
Glastonbury Center For Health & Rehabilitation
1175 Hebron Ave3.9(110 ratings)· Glastonbury average: 4.1
1 / 2Quick Facts
- Total units
- 105
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 105
- Inspections
- View history (43 citations)
- Campus adjacency
- Located next to Addison Place assisted living community
CMS Care Compare
What Families Think
Reviewers generally describe Glastonbury Center as clean, odor-free, and staffed by friendly, attentive caregivers, with several praising the rehab care and nursing staff by name. One detailed review, however, raised serious concerns about poor communication, incomplete record-keeping, and lack of accountability with family members and insurance appeals, even while praising the hands-on care itself.
The Good
- Clean facility with no odor complaints
- Friendly, helpful front desk and nursing staff
- Attentive rehab and CNA care noted by name
- Pleasant common areas and gardens
- Food described as appealing
The Bad
- One detailed report of poor office communication and documentation
- Concerns about family being excluded from care decisions
- Issues with insurance appeal recordkeeping in one case
AI-generated from reviews and community data.
Glastonbury Center For Health & Rehabilitation is a senior living community in Glastonbury, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.9 out of 5 across 110 reviews.
About Glastonbury Center For Health & Rehabilitation
Glastonbury Center for Health & Rehabilitation is a skilled nursing and long-term care facility in Glastonbury, Connecticut, with a licensed capacity of 105 residents.
Families consistently praise the staff's attentiveness and warmth. Front desk personnel and nursing leadership stand out for responsiveness, with one family highlighting how head nurse Justina is "helpful, reasonable, and willing to have conversations and develop solutions." Certified nursing assistants like Marie receive particular mention for their kindness and knowledge. The physical environment also draws positive comment, visitors note the facility is clean and tidy with an absence of institutional odors, attractive common areas, and beautiful gardens. Food quality is noted favorably in reviews.
Families do flag concerns around administrative communication, particularly regarding documentation of care needs and information sharing with insurance during appeals. First-time visitors often report pleasant surprise at the welcoming atmosphere and decor, which feels less hospital-like than expected. The facility holds a 3.9 out of 5 Google rating based on 110 reviews.
Types of Care at Glastonbury Center For Health & Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Glastonbury Center For Health & Rehabilitation
3.9overall · 110 ratings combined
3.9★ on Google (110)
Sarah Kilburn
May 2026
Front desk staff is excellent and always makes my day brighter. Head nurse Justina is always helpful, reasonable, and willing to have conversations and develop solutions. Our experience with the office staff, documentation of needs and requests for therapy, communication regarding changes to care, and most critical recordkeeping and sharing of information with insurance during an appeal was unprofessional, frustrating, caused negative impactsto the patient, and lacked accountability in all areas. Mistakes happen, of course, but when the opportunity was there to correct them so the patient could recieve a fair appeal process - there was no accountability or action was taken. Social worker was incredibly kind, knowledgeable, patient, and helpful within her scope. Requests, verbal and written, by the patient and family regarding responsible parties and medical representatives in place for decisioning and all updates were denied and disregarded constantly. Requests to and directive to keep one individual updated and included in ALL decisions or changes of care were denied and ignored constantly. The care at the facility was satisfactory and even above satisfactory in many cases. However, the disregard for family and medical advocate communication led to several negative impacts for the patient, denial of appeal based on incomplete and inaccurate records and untimely or lack of response to written communications. In the end, this treatment led to a stressful, disorganized, unprofessional, and negative health and financial impact experience. There is a lot of potential for this facility to be the best in all areas, in our opinion. Communication, organization, and accountability would need to be addressed significantly to make that happen. The care provided, facility resources. and cleanliness were top tier. The office, communication, documentation, and prioritizing patient well being holistically were severely disconnected and/or nonexistent.
Bernice Jurasin
Feb 2026
Husband was transferred to Glastonbury Health Center today and as a first impression I have to say I was pleasantly surprised. The people were friendly and the decor did not make me feel like I was in a hospital. Common places were attractive and well taken care of. I have not had any experience with the care that I expect him to receive as of yet but if the look is any indication I think he is in good hands.
Barbara Stamatelos
Sep 2025
After seeing the 3 star review via the internet, I was very worried that my husband and I didn’t choose the best rehab place for my 84 year old mother. But I can safely say this place is very nice! I was pleasantly surprised when I visited my mom. It smells good (no urine smell) and everything is tidy. The employees there have been nice, helpful and accommodating. And next door is Addison Place which is assisted living for seniors. It’s a wonderful little network designed with seniors in mind. Glad we found this place and gave them a chance.
Alexis Levesque
Sep 2025
We are very nervous about where my mother in-law is placed & it was a comfort to know that the cna Marie was so kind, knowledgeable, showed she cared for her & was very helpful with any and all of our questions & needs. The rehabilitation facility is clean & staff seems welcoming & kind. Beautiful gardens & patience seem happy over all.
Government Inspection History
7 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Sep 23, 2025Fire Safety StandardHealth Standard12 citations
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2025
Observe each nurse aide's job performance and give regular training.
Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2025
May 14, 2025Health Complaint1 citation
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 2, 2025
Mar 6, 2025Health Complaint2 citations
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2025
Sep 16, 2024Health Complaint2 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024
Jun 5, 2024Health Complaint2 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2024
Feb 9, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 3, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 3, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2024
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity B of L: potential for minimal harm, patternCorrected Mar 3, 2024
Sep 14, 2021Fire Safety StandardHealth Standard10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021
Assure that each resident’s assessment is updated at least once every 3 months.
Severity B of L: potential for minimal harm, patternCorrected Oct 6, 2021
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity B of L: potential for minimal harm, patternCorrected Oct 6, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Glastonbury Center For Health & Rehabilitation offer?
Glastonbury Center For Health & Rehabilitation offers Skilled Nursing / Long Term Care.
Where is Glastonbury Center For Health & Rehabilitation located?
Glastonbury Center For Health & Rehabilitation is located at 1175 Hebron Ave in Glastonbury, Connecticut.
What do families say about Glastonbury Center For Health & Rehabilitation?
Reviewers generally describe Glastonbury Center as clean, odor-free, and staffed by friendly, attentive caregivers, with several praising the rehab care and nursing staff by name. One detailed review, however, raised serious concerns about poor communication, incomplete record-keeping, and lack of accountability with family members and insurance appeals, even while praising the hands-on care itself.
How did Glastonbury Center For Health & Rehabilitation do on recent health and safety inspections?
Glastonbury Center For Health & Rehabilitation had 7 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Glastonbury Center For Health & Rehabilitation?
Submit the Request Information form on this page to connect with Glastonbury Center For Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Glastonbury Center For Health & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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