MyLivingChoice

Juniper Homecare

1100 New Britain Ave

4.9(115 ratings)· West Hartford average: 4.4

Juniper Homecare, photo 11 / 5

Quick Facts

Family caregiver pay
Family members over 65 can be paid caregivers
Staff languages
Staff speak Russian, Turkish, Bosnian, Polish, Ukrainian, Hindi
Meal delivery service
In-house kitchen delivers meals to clients' homes

What Families Think

Families describe Juniper Homecare as a warm, dependable home care agency serving West Hartford and the surrounding area, with many praising the staff's compassion and the quality of meals delivered to clients. Most reviewers report positive, long-term experiences, though one detailed complaint raised concerns about staffing reliability and reduced hands-on assistance.

The Good

  • Staff described as caring, reliable, and professional
  • Fresh, varied meals provided daily
  • Daily activities keep clients engaged and social
  • Long-term clients report years without complaints
  • Multilingual caregivers accommodate diverse families

The Bad

  • One report of staff no longer able to lift clients
  • One account of unreliable service and poor follow-through
  • One complaint about unresponsive management to care needs

AI-generated from reviews and community data.

Juniper Homecare is a senior care provider serving West Hartford, Connecticut offering At-Home Care. Amenities include Social Activities, Transportation Services and Housekeeping. Families rate it 4.9 out of 5 across 115 reviews.

About Juniper Homecare

Juniper Homecare is a home care agency serving West Hartford, Connecticut and throughout the state, offering non-medical home care services including companion care, personal care assistance, skilled chore services, and home modification. The agency has been in operation since 1998 and holds Joint Commission Accreditation.

The organization offers a range of services tailored to seniors' needs, from a few hours per week to around-the-clock care. Homemakers assist with daily routines, and the agency maintains adult family living and foster care programs. Juniper operates four Adult Day Centers that provide a home-like environment with activities, social opportunities, and meals seven days a week. The agency also operates Elmwood Kitchen, which prepares and delivers healthy meals to clients' homes.

Juniper offers a paid caregiver program that allows family members currently caring for seniors over 65 to receive compensation for their caregiving services. Clients may qualify for services through the Connecticut Homecare Program for Elders (CHCPE), which can provide services at no cost or with minimal co-pay, as well as through various waivers and programs administered by the Department of Social Services.

The agency employs multilingual staff who speak Russian, English, Turkish, Bosnian, Polish, Ukrainian, Portuguese, Hindi, and other languages. Services are available to both private-pay clients and those who qualify for state-funded programs. Juniper maintains registered nurses throughout Connecticut and serves the entire state for its Adult Family Living and Foster Care program.

Types of Care at Juniper Homecare

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Transportation Services

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Juniper Homecare

4.9overall · 115 ratings combined

4.9★ on Google (115)

Tank Samuels

Feb 2026

via Google

If I could give a rating, it’ll be no stars. This company was good at first, but then as the weeks went on, they were unreliable. At first they hands-on with the patient helping people getting out of bed into their wheelchair. Then the next thing they can’t do it anymore they can’t lift no more than 10 pounds. Which is ridiculous. My grandmother is only 100 pound .. When I called to this company I spoke to the supervisor I told her my grandmother needs a hands-on person. It was great in the beginning all of a sudden they’re not allowed to lift no more than 10 pounds which doesn’t do me any good. And doesn’t do my grandmother any good either. The staff here is useless to the point where they black ball, my grandmother. My grandmother is pretty much in the voucher for the rest of her life. Is it too hard to ask a company to do the right thing? I’m very disappointed in this company and will not recommend anyone to go here. Since the Customer isn’t related to them they do not care.

Inna Parsadanova

Sep 2021

via Google

Great Service! Amazing Staff of caring, very reliable professionals. Fresh food every day and clean facility make it feel like home there. My Mom (she is 87 y.o.) likes to interact with her new friends there, rather than stay home and feel lonely and bored. I am very grateful for this place!

Tamara Oganova

Aug 2021

via Google

Very nice place! Amazing people! My dad has been receiving home service for years with no complaints!! The food that is provided is always fresh and there's always a variety of food. Juniper provides daily activities for the elderly that my dad enjoys very much. I would highly recommend this place to anyone who is looking for service for elderly people.

Zuzia Lavriv

Aug 2021

via Google

The staff and caregivers at Juniper Homecare are all top notch! They truly care about their clients, answering any and all questions with a smile and everyone are reliable, professional, compassionate and friendly - just what you want for your loved one!! And their integrity is unsurpassed!! A very pleasant experience all the way around.

Annelia DiMauro

Apr 2020

via Google

Juniper Homecare is great and did a wonderful job taking care of my grandfather. Their staff takes care of loved ones as if it was their own family. They offer great services such as fresh cooked meals on wheels! You won’t be disappointed choosing this company in your time of need.

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Frequently Asked Questions

What types of care does Juniper Homecare offer?

Juniper Homecare offers At-Home Care.

Where is Juniper Homecare located?

Juniper Homecare is located at 1100 New Britain Ave in West Hartford, Connecticut.

What do families say about Juniper Homecare?

Families describe Juniper Homecare as a warm, dependable home care agency serving West Hartford and the surrounding area, with many praising the staff's compassion and the quality of meals delivered to clients. Most reviewers report positive, long-term experiences, though one detailed complaint raised concerns about staffing reliability and reduced hands-on assistance.

How can families visit Juniper Homecare?

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Other senior living options within 25 miles of West Hartford.