Jan Hickcox
Jun 2026
Reception: excellent
1 / 6Quick Facts
- Memory care setup
- Secured unit with private, locking resident rooms
- Dementia staff training
- All memory care associates certified in dementia care
- Admissions speed
- Can arrange move-in within 24 hours for urgent needs
What Families Think
Families consistently praise the warmth, kindness, and attentiveness of the staff at The Residence at Glastonbury, especially in the memory care unit, and many highlight cleanliness, therapy services, and a lively activities calendar. However, a cluster of more recent reviews describe a rocky transition after a management change (from The Hearth to The Residence), with complaints about declining food quality, thin staffing, slower response times, and at least one serious account of medication mix-ups and poor follow-up communication.
The Good
- Warm, caring staff repeatedly praised by families
- Clean, well-kept facility noted by many visitors
- Strong physical and occupational therapy program
- Robust activities calendar and resident engagement
- Secured memory care unit with dementia-certified staff
- Fast move-in process during urgent medical transitions
The Bad
- Multiple reviewers report declining food quality since management change
- Several reports of understaffing and slow response to call buzzers
- One detailed report of medication errors and poor family communication
- One report of aggressive follow-up sales calls after an inquiry
AI-generated from reviews and community data.
The Residence at Glastonbury is a senior living community in Glastonbury, Connecticut offering Assisted Living and Memory Care. Amenities include Professional Chef, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.5 out of 5 across 67 reviews.
About The Residence at Glastonbury
The Residence at Glastonbury is an assisted living community in Glastonbury, Connecticut, operated by LCB Senior Living. The community provides support with activities of daily living such as walking escorts, bathing, dressing, and toileting, tailored to each individual's needs, along with coordination of advanced care needs with third parties.
The community emphasizes hospitality and service, employing hospitality specialists trained to provide expert care in a courteous, professional manner. Residents receive three chef-prepared meals per day prepared according to gourmet dining principles, combined with variety and wellness focus. The community operates a Reflections Memory Care program, with all associates certified by the National Institute for Dementia Education.
The Residence at Glastonbury features an active engagement program designed around the diverse life experiences of residents, offering opportunities for continuing education, culture, physical wellness, and recreation. The community provides 24-hour staffing and security, daily engagement activities, and transportation services.
Amenities include private apartments, living rooms, private dining spaces, landscaped grounds, a fitness area, and a bistro. The community serves residents from Glastonbury, East Hampton, East Hartford, Manchester, Marlborough, Portland, and surrounding areas.
Types of Care at The Residence at Glastonbury
Assisted LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Salon / Barber
- Security
- Transportation Services
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Day Trips and Outings
- Live Performances
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Residence at Glastonbury
4.5overall · 67 ratings combined
4.5★ on Google (67)
Jo Sapphire
Jan 2026
Since the take over, the meals are HORRIBLE!!! Way too salty, half cooked vegetables, they order a cinnamon roll for breakfast and the residents only get 1/2 a cinnamon roll??? Seriously??? For what they pay to live here, the food quality should be better! The food under the Hearth was 100,000% better and healthier! This take over is so disappointing!!! I do not recommend your loved ones coming here. I buy more food for my mother at the grocery store so she has something decent to eat. The staff here are all amazing though! Especially Vanessa at the front desk. I really hope the food gets better since all the residents are complaining.<br><br>1/9/26….New chef and the food is worse. Residents getting sick, food goes right through them. Something needs to be done e for all the money they are paying!
Molly Mackay
Nov 2025
During my first visit to the Residence at Glastonbury, it immediately felt like home. The second you walk into the building, the culture and atmosphere is so welcoming and warm. Their Resident Engagement Director, Jeremy is a one of a kind individual who fosters an environment for the residents that is filled with creativity, compassion and energy! This is definitely a place to visit and relax with their wonderful meditation they offer! It really is a beautiful building inside and out.
ROBERT L. Gottfried
Jul 2025
This is ROB THE DRUMMER Gottfried, A motivational educator and percussionist… Who has had the honor and privilege to enable the folks at Residence of Glastonbury to participate through monthly RTD Drum Circle events in a group sharing and special musical event. Through the fine stewardship of Jeremy Tucker and his staff, I have witnessed laughter, Joy, and a consistent sense of well-being from all the residents of this senior living facility that participate that is palpable.<br>The physical environment is constantly being refreshed…clean and well groomed…And the emotional and spiritual needs attended to by a fine staff of folks that seem to go that extra mile for everyone in attendance.<br>In senior living centers in general, many of which I see on a weekly basis, the essential element is the caring and empathy… Going beyond the call by the staff as they get to know these residents intimately… And developing a great sense of empathy. Dealing with folks that are at this stage of life and differing physical condition is an incredible challenge… In order to keep it fresh. That’s what makes the residence of Glastonbury stand out in their excellence. I can Recommend this facility and its staff most highly in complete honesty.<br>Most, sincerely,<br>ROB THE DRUMMER
Richard Lovallo
Jul 2025
I have been singing and playing guitar at various assisted living facilities and public venues for many years. Recently I have had the pleasure of performing at The Residence in Glastonbury. I was extremely impressed with the cleanliness of the facility, the guest check-in process, and the staff. The staff were courteous, professional in appearance and demeanor, and highly attentive to the needs of the residents. I especially noticed how the staff interacted with residents - whether it was during planned activities, or just passing by - the staff always chatted with residents and made sure they had what they needed. It was evident to me that the residents liked the staff and enjoyed socializing with each other. The facility itself has plenty of space for dining, recreation, and other activities. Very impressive! If you are looking for a place for your loved ones, definitely check out The Residence at Glastonbury!
Frequently Asked Questions
What types of care does The Residence at Glastonbury offer?
The Residence at Glastonbury offers Assisted Living and Memory Care.
Where is The Residence at Glastonbury located?
The Residence at Glastonbury is located at 281 Western Blvd in Glastonbury, Connecticut.
What do families say about The Residence at Glastonbury?
Families consistently praise the warmth, kindness, and attentiveness of the staff at The Residence at Glastonbury, especially in the memory care unit, and many highlight cleanliness, therapy services, and a lively activities calendar. However, a cluster of more recent reviews describe a rocky transition after a management change (from The Hearth to The Residence), with complaints about declining food quality, thin staffing, slower response times, and at least one serious account of medication mix-ups and poor follow-up communication.
How can families visit The Residence at Glastonbury?
Submit the Request Information form on this page to connect with The Residence at Glastonbury and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Home care agencies serving Glastonbury bring help to the house: daily living, companionship, and respite for family caregivers.
