4.1(107 ratings)· Middletown average: 4.1
1 / 5CMS Care Compare
Water's Edge is a skilled nursing and rehab center in Middletown, CT, that holds a 5-Star CMS Quality Measure rating and a McKnight's technology award. Most reviewers praise the therapy team, cleanliness, and communication, though one detailed account describes neglect and care that scaled back once dual insurance coverage lapsed.
AI-generated from reviews and community data.
Water’s Edge Center for Health and Rehabilitation is a senior living community in Middletown, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 107 reviews.
Water's Edge Center for Health & Rehabilitation is a post-acute rehabilitation and long-term care facility in Middletown, Connecticut. The center provides around-the-clock care for individuals living with chronic illnesses and disabilities, offering medical and therapy services alongside skilled nursing support.
The facility operates under a patient-centered care philosophy called the Passport approach, designed to address each person's unique health needs. Water's Edge provides access to a continuum of post-acute services including therapy, telehealth, diagnostics, home care, and hospice through an extensive network of partners.
The community emphasizes creating an engaging and inviting environment with daily activities and events intended to stimulate and inspire residents. Staff focus on helping guests become stronger and healthier during their stay, preparing them for the next phase of their recovery or care needs.
Water's Edge has received a 5-Star Quality Measure rating from the Centers for Medicare and Medicaid Services and received McKnight's Excellence in Technology Award for its partnership with Circadia Health.
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Help Me Choose4.1overall · 107 ratings combined
4.1★ on Google (107)
Shannon Hodge
Jun 2026
My mother is in and out of care facilities often, she has had the best experience here. As her daughter it was and is important to me that the care takers , including the front desk, those giving out medications, to those who are making sure her room is tidy , always interact with her and get to know her as a person .
Fran Davino
Mar 2026
Hector in maintenance did a fantastic job cleaning Lucienne Buckingham my mother room 307A on 3/3/2026 when her roommate left. Thank you Francine Davino
Cheryl Peeples
Feb 2026
My mom has been there for over a year. It was only supposed to be for a couple of months. I have been advocating for her from the first day. After about 5 months, they finally asked the orthopedist to see her. Before she got admitted there, she had fallen a couple of times at home. While there for the first 4 months she was in PT. She ended up not continuing because they told me she was always in pain. I told them, that's what I've been trying to tell them. All they wanted to do was give her pain medication instead of having an orthopedist come and see her. When it finally happened, she was able to get injections in her knees (5 months later) and now with the injections, she's doing better. But they're not doing physical therapy. For insurance, she's on a dual program. Once they drained that insurance, they put her on a dementia floor with a roommate. She doesn't have dementia, but her roommate does. They don't like when I ask questions. Once she was moved to that floor and her dual insurance coverage lapsed, they barely even notice her. I'm working on getting the services she needs to get out of there and come home with me. The patients get ignored there and once they run out the dual insurance, they really don't care. Even if they're crying in pain. That's not humane.
Steven Pfeiffer
Aug 2025
My mom has been at the facility for about 3 weeks. From DAY 1 the care for her has been OUTSTANDING. From nurses, to dr's, to aides, AND the ENTIRE therapy department, all top notch! I know because I have been here from 8am to 8pm everyday. The place is CLEAN. Their attention to every detail has been GREAT! Their communication with me throughout has been AWESOME. If you have a loved one in need of specialized rehabilitation do not hesitate to have them come here. I know because I've had my mother at other facilities and Water's Edge is FAR SUPERIOR! To the entire team at Water's Edge I thank you for the OUTSTANDING care you have been giving my mother.
Karen Tarducci
Dec 2023
Lovely facility. Always clean, fresh smelling. Very attentive, friendly and caring staff. Keep patients engaged and family members updated. Church services and Bible studies are a plus. Strongly recommend this place
12 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected May 1, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Provide or obtain dental services for each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Aug 9, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2023
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Water’s Edge Center for Health and Rehabilitation offers Skilled Nursing / Long Term Care.
Water’s Edge Center for Health and Rehabilitation is located at 111 Church Street in Middletown, Connecticut.
Water's Edge is a skilled nursing and rehab center in Middletown, CT, that holds a 5-Star CMS Quality Measure rating and a McKnight's technology award. Most reviewers praise the therapy team, cleanliness, and communication, though one detailed account describes neglect and care that scaled back once dual insurance coverage lapsed.
Water’s Edge Center for Health and Rehabilitation had 12 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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