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Hickory Creek at Franklin

580 Lemley Street

4.5(44 ratings)· Franklin average: 4.1

Part of American Senior Communities · 104 communities · 4.1★ average

Hickory Creek at Franklin, photo 11 / 5

Quick Facts

Total units
36
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
36
Discharge Planning
Interdisciplinary team meets within 72 hours of admission
Respite Care
Offers short-term respite stays for caregivers
Hospice Services
Hospice and palliative care via local hospice partners
Rehab Therapies
On-site physical, occupational, and speech therapy

What Families Think

Reviews for Hickory Creek at Franklin are sharply mixed, with families praising rehab progress and staff warmth in some cases while others describe serious lapses in basic nursing care, cleanliness, and responsiveness. The community offers short-term rehab, long-term care, respite, and hospice services, but experiences with day-to-day attentiveness appear inconsistent.

The Good

  • Staff described as caring and built strong relationships with residents
  • Therapy team helped rehab progress after stroke
  • Family communication praised in some cases
  • Rehab and discharge planning starts early after admission

The Bad

  • Multiple reports of poor cleanliness, odors, and disorganization
  • One report of slow response to call button after a fall
  • One report of inadequate nursing knowledge leading to an ER visit
  • Multiple reviewers had to personally follow up on basic care tasks

AI-generated from reviews and community data.

Hickory Creek at Franklin is a senior living community in Franklin, Indiana offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 44 reviews.

About Hickory Creek at Franklin

Hickory Creek at Franklin is a senior living community in Franklin, Indiana, offering short-term rehabilitation, long-term care, respite care, and hospice services. The facility is staffed by licensed nurses, therapists, doctors, and other healthcare professionals who provide comprehensive medical support and person-centered care.

Short-term rehabilitation serves those recovering from stroke, cardiovascular difficulties, orthopedic surgery, and other debilitating conditions. The program includes physical, occupational, and speech/language therapies alongside interdisciplinary support. The community offers a Road to Recovery program, exclusive to American Senior Communities, where an interdisciplinary team, patient, and family meet within 72 hours of admission to establish discharge goals. Services include wound care, fall prevention, mobility training, strength-building programs, and aerobic conditioning designed to help residents regain independence and return home safely.

Long-term care is available for individuals who struggle with daily tasks and cannot be cared for at home due to illness, injury, frailty, or other limitations. Care is provided under physician guidance and includes physical, occupational, and speech therapies, social services, and activities to help residents maintain independence. The community describes its settings as home-like, cheerful, soothing, and secure. Payment options include private pay and Medicaid for qualified applicants, with Medicaid specialists available to assist with applications.

Respite care provides short-term stays for elderly family members or friends, allowing primary caregivers time to travel, work, recover from illness, or address personal needs. The community examines the needs of respite guests and provides appropriate care levels to ensure comfortable stays.

Hospice and palliative care services are offered in partnership with local hospice companies, providing comfort, pain management, and emotional and spiritual support for patients facing terminal illness and their families. Services include skilled nursing care, medical equipment and supplies, spiritual counseling, bereavement support, social services, and pharmacy services delivered by an interdisciplinary team of physicians, nurses, aides, volunteers, social workers, and clergy.

Types of Care at Hickory Creek at Franklin

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hickory Creek at Franklin

4.5overall · 44 ratings combined

4.5★ on Google (44)

Ishu Arora

May 2026

via Google

This was a very disappointing experience, and I would not trust this place again. We brought our mom here expecting proper care after her surgery, but instead we constantly had to step in and follow up on things that should have been handled by the staff. It often felt like there was a lack of responsibility and attention to patient needs. Over time, it became clear that the level of care was not what it should be. The environment also does not feel clean, organized, or supportive for recovery. Overall, this place did not meet basic expectations for patient care. I truly hope they make serious improvements, because patients deserve much better.

sonali kumar

May 2026

via Google

It was the worst experience and decision ever that 'We sent our mom in this facility ...They are so Uneducated in so many things !! No doubt staff is nice and when we ask them something they help buttt they dont know anything about nursing about how to take care of the pateint ....my mom had a big surgery and instead of recovery and come back to home ...we have to take our mom to ER for the another surgery because of them because of their ignorance and negligance ...The staff was nice for the first week but after that they were behaving like my mom is burden for them ... they excused us she have language barrier and etc etc whether we were always help them and tried to make things sorted ..my mom survivng alot just because of them !! She fell while she was calling them for lilke half hour and noone came they said she did not press the button for call !! she did ' she screemed 'when she had pain ..Noone in the staff cared and came for her help ...Even her room mate told me that .... Place is so unorganised Smells so bad ' so much negativity !!! Am feeling so really bad for the patients are there ....I would Reccomend to the people who ever read this review DONT ever send your Loved one to this facility Never Ever !!! These people and This facility is just Taking the Insurance Money ...

Britt Fechtman

Oct 2025

via Google

Hickory Creek staff are always friendly, quick to respond and communicative with patients and their families!

Erica Kelly

May 2024

via Google

My father has been here since his rehab inpatient hospitalization. The staff has been phenomenal in building relationships with him, the therapy department has tremendously helped him rehab post stroke, had open communication, and there is very frequent attention to his care. I am very pleased with his progress and the attentiveness of the primary caretakers and other care providers. The relationships built between my family and the staff is unparalleled from all of my own personal experiences as a daughter.

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Government Inspection History

5 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 13, 2026Fire Safety StandardHealth Standard6 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2026

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026

  • Provide care by qualified persons according to each resident's written plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2026

Jan 13, 2025Fire Safety StandardHealth Standard10 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025

  • Establish emergency prep training and testing.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2025

  • Develop Emergency Preparedness policies and procedures.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2025

  • Develop a communication plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2025

  • List the names and contact information of those in the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2025

Apr 5, 2024Fire Safety StandardHealth Standard5 citations
  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024

Dec 13, 2023Health Complaint1 citation
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024

Sep 27, 2023Health ComplaintInfection Control1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hickory Creek at Franklin offer?

Hickory Creek at Franklin offers Skilled Nursing / Long Term Care.

Where is Hickory Creek at Franklin located?

Hickory Creek at Franklin is located at 580 Lemley Street in Franklin, Indiana.

What do families say about Hickory Creek at Franklin?

Reviews for Hickory Creek at Franklin are sharply mixed, with families praising rehab progress and staff warmth in some cases while others describe serious lapses in basic nursing care, cleanliness, and responsiveness. The community offers short-term rehab, long-term care, respite, and hospice services, but experiences with day-to-day attentiveness appear inconsistent.

How did Hickory Creek at Franklin do on recent health and safety inspections?

Hickory Creek at Franklin had 5 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hickory Creek at Franklin?

Submit the Request Information form on this page to connect with Hickory Creek at Franklin and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Nearby Communities

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