The Estates At Linden

Lacey Zawacki

Jun 2026

via Google ↗

My five stars go to the social worker, Stephanie! My father going into a nursing home was a complete 180 for him, and myself. Stephanie played a vital role in making sure I knew what was going on, what was needed, and how to get it done. If she didn't have the answers or wasn't able to help, she pointed me in the direction of someone who could. She was the first social worker on his case that gave me clear and concise advice and got us moving in the right direction.

Catherine Vinson

May 2026

via Google ↗

My mother got the best, most loving care here. The staff is excellent and do a great job guiding the patient's family. This is key when navigating your family through this big life changes! Grateful for Estates at Linden.

Natalie Riesselman

May 2026

via Google ↗

My dad spent a week here for transitional care after a hip fracture, but we brought him home early due to serious concerns. First, I want to recognize several staff members who provided excellent care despite being clearly overworked and understaffed—RN Emily and NAs Katelyn, Mariana, Angel, and Pam all went above and beyond. Any concerns about medical care stem from poor staffing and supply management, not these individuals. The facility failed to provide basic care for my dad’s Foley catheter. It was not regularly sanitized and, for the first five days, was hung from his wheelchair dragging on the ground. This was only addressed after questioning staff on 3 separate occasions about it. My dad also showed signs of a UTI. A telehealth visit with the on-call doctor was unreliable due to poor connection due to the fact that he was literally hiking in the woods during the call. I explained to the dr. that my dad had been hospitalized twice in the last year with a UTI that had turned into sepsis very quickly. Although lab work was ordered, I discovered the following day that it had still not been completed. The explanation given—that staff hadn’t been able to locate him in the room that was on file and failed to look elsewhere —was unacceptable. The facility itself is in poor condition. Despite minor cosmetic updates, rooms are outdated and poorly maintained (e.g., crumbling bathroom walls, no toilet seat, rusted heat vents). Equipment, including beds, wheelchairs, call buttons, windows, etc. are old and difficult to use. The resident patio is unsafe, with cracked, uneven concrete that could cause wheelchair issues and fall hazards. Temporary fixes, like rubber mats over cracks, made conditions worse. I personally assisted 2 separate residence whose wheel chairs were stuck in cracks that they were unable get out of. Meanwhile, the staff patio visible to the public are well maintained. My final complaint is regarding the social worker on staff, Stephanie Restifo. After the first night, I went to her to request my dad be transferred to another TCU. She immediately became defensive and combative. I told her we had decided that Linden was not going to be a good fit after all. After much argument, she brought in the admin., Laura. Laura defused the situation, and was able to rebuild my confidence to continue there and assured me that some of the concerns we were having would be addressed. After day 2, we requested permission to put cameras in my dads room out of concern for his safety. Laura was very understanding and walked us though all of the legalities to set that up. Unfortunately on day 6, Stephanie the social worker, very abruptly pulled away a nursing assistant from us while we were in the middle of a conversation regarding my dad’s care. No explanation, just asked to speak with her. What the social worker didn’t realize was that this NA was a close family friend of ours. She preceded to tell the NA that we have cameras in the room, and that she should avoid discussing anything with us. The NA then heard the social worker telling a coworker that our family was horrible and had been twisting everything they say. This is absolutely untrue, as well as unprofessional. I feel Stephanie is creating a toxic care environment to a very vulnerable group of people. By bad mouthing their family to her staff, I worry that his easily could affect the level of care and compassion they end up receiving. I would like to praise the communication and attention I received from the Admin, Laura. She was very attentive and professional and genuinely seemed upset by the concerns I brought to her. My compliant is only against Stephanie Restifo. I would not recommend this facility for long-term or transitional care. It appears the owner, Monarch, prioritizes expansion over ensuring safety and quality for residents. It’s unclear where resources are being allocated, but it is not reflected in this facility. Monarch has failed to return my call, which is why I’ve resorted to leaving a public review.

Shane Birchfield

May 2026

via Google ↗

Their website says skilled...... I landed there for transitional care after a major back surgery (26 screws in my back). I was told to be admitted I had to get myself into the facility. My spouse went in to get a wheelchair and returned with an antique with one footrest that was rusted and stuck in a fully up position. That was the highlight of my first impression with plenty to follow.It was a Friday at roughly 4:30pm. I met with the charge nurse for about 5 minutes. The hospital had finally balanced my pain meds to keep me comfortable. As the early evening came I asked about including pain meds and other meds I've been on prior to surgery. My prior med meds if skipped have serious life threatening withdrawal side effects.I was told that their pharmacy had not sent them yet. Ok, understandable. I warned them of the possible risks and they acted like I didn't know what I was talking about. As the evening went into later night same answer. My spouse had to go home and get my home meds so I wouldn't go into withdrawal. In my current physical condition I did not need anymore complications. I was on a strict two person assisted transfer in the hospital. I told them that. Again same response as meds. Luckily the overnight nurse showed up and actually listened and agreed with me. She was fantastic!!!! The next morning my call light and urinal had fallen on the floor. I called out to 4 different staff members as they walked past my room. They simply waved and kept walking. About 25 minutes had passed and an aide finally understood and picked the call light and urinal for me. By this time I had already soiled myself. I explained this and was told she would be right back. About 30 minutes passed,no return. I put on my call light and waited for an hour. Finally I mustered up the strength and got my self to the bathroom and finished pooping and urinating then someone finally showed up. At that point I could not reach to clean myself. Again told "I'll be right back. Waited another 30 minutes,no return. I ended up basically dumping water from the sink to clean myself. Luckily the sink was within reach. I put a call into the hospital social worker who placed me there and was told sorry nothing they could do. By Sunday they finally had some of my meds from the pharmacy. That is just the beginning of a very long week. The following Monday or Tuesday the finally had a care plan meeting. I was told I had to walk 25 feet and go up and down 5 stairs. I found the strength and accomplished those tasks just to get out of there. Aside from a select few,the nursing staff, administration and social workers were rude and not at all helpful. In all honesty I was not in any condition to be going home but staying in their "skilled facility"would have been worse. As far as therapy,next to nothing!! And the food,cold and disgusting.Please take these words seriously and do not place your loved ones there or yourself.

Karen White

Apr 2026

via Google ↗

I was at Linden for a TCU stay. It was a very good experience for me. PT and OT was great. The office people were wonderful. The CNA’s went above and beyond. Nurse Nellie was awesome and captured my heart. She did an excellent job. It was my pleasure to be cared for by her.