C B
Jun 2026
The Emeralds of St. Paul, Minnesota is a great care center. When I call they go out of their way to make sure I speak with my love one. Their physical therapy is consistent and regiment. I appreciate their services.
The Emeralds at St. Paul
420 MARSHALL AVENUE
3(46 ratings)· SAINT PAUL average: 3.7
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 100
- Specialized capability
- Cares for ventilator and tracheostomy-dependent residents
- Neighborhood
- Located in the historic Cathedral Hill area of St. Paul
CMS Care Compare
What Families Think
Reviews for The Emeralds at St. Paul are sharply divided: many families and residents praise the nursing, therapy, and activities staff as caring and attentive, especially for complex cases like ventilator and tracheostomy care, while a large number of other reviewers report serious safety, sanitation, and staffing problems. Several reviewers note that conditions have improved since a change in facility leadership, though concerns about call-light response times and cleanliness persist in more recent reviews.
The Good
- Staff frequently described as caring, warm, and attentive
- Physical and occupational therapy praised by many residents
- Experience caring for ventilator and tracheostomy patients
- Activities program (bingo, karaoke, cookouts) well-liked
- Some reviewers note real improvement under newer management
The Bad
- Multiple reports of slow call-light response, sometimes hours
- Several reviews describe unsanitary conditions, including waste in rooms
- Multiple reports of medication errors or missed doses
- Building described by several reviewers as old and rundown
- Reports of understaffing, especially night shift and housekeeping
AI-generated from reviews and community data.
About The Emeralds at St. Paul
The Emeralds at St. Paul is a skilled nursing facility located in the Cathedral Hill neighborhood of historic St. Paul, Minnesota. It is operated by Monarch Healthcare Management, which manages a variety of healthcare locations throughout Minnesota.
The community provides skilled nursing care along with patient-focused rehabilitation services designed to meet individual needs. Services range from short-term rehabilitation stays intended to help residents return home, to support for maintaining independence, to 24-hour nursing staff for those requiring ongoing care.
The facility emphasizes a resident-first approach, aiming to treat each person as more than just a medical diagnosis. Its mission centers on innovative care and attentive customer service, with a focus on putting residents, tenants, and families first.
Situated in the historic Cathedral Hill area of St. Paul, the community is part of a neighborhood known for its historic character.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3overall · 46 ratings combined
3★ on Google (46)
CheriBomzArt (CheriBom)
Jun 2026
I'm putting in an update. SOME of the staff were doing their job. Not sure if they have enough help. NURSING HOMES not like when I was a CNA. Check in on your family members if you can. Therapists have been sporadically helpful.<br>Staff could do better about answering call lights, 3 hours, my friend is waiting today. This is disturbing... He had breathing issues at times. I decided to buy an alert one bracelet for my friend. In Case he had an emergency. I also recommend marking items. I had quite a few items gone missing. He was on a ventilator with a trach most of his time there. Hand splints were not put on. He likes to play guitar, he can't now. His left hand is contracted. His fingers touch palms. Painful. He tells me of instances where he couldn't speak to get his needs met. He went home prematurely. He couldn't take it anymore there. Waiting for help from the county. It's been over a year. He's in constant pain. Not walking. Not using wheelchair. (Sharon N., former CNA, PCA, HOME HEALTH AIDE, TMA).
YEVHEN MARCHENKO
May 2026
Уютно и комфортно
Rhonda RoseMary
Apr 2026
My dad is on vent for GBS and is expected to make a full recovery. The whole team treats my dad and my family with dignity and respect. They care about him as a person, not another body in a bed. Don't pay much attention to the negative comments out there- -feel free to reach me personally if you need more detail, or are apprehensive about this facility. (I am on socials.)
Sandy “Sandra Dee” Voss
Apr 2026
My husband is at The Emeralds at St.Paul with Gillaine Barre syndrom.I have 2 daughter's that switch off to be there with my husband,as I can't travel there myself. They have relayed messages and videos of staff DOING for my husband! They are kind,knowledgeable,on the ball,love my husband,sanitary and my daughters know them ALL on a 1st name basis.I Thank them all from the bottom of my broken heart and ask them to keep caring for my husband until he can come closer MY WAY. God Bless you ALL..Sandy A 5 star is very deserving!
Frequently Asked Questions
What types of care does The Emeralds at St. Paul offer?
The Emeralds at St. Paul offers Skilled Nursing / Long Term Care.
Where is The Emeralds at St. Paul located?
The Emeralds at St. Paul is located at 420 MARSHALL AVENUE in SAINT PAUL, Minnesota.
What do families say about The Emeralds at St. Paul?
Reviews for The Emeralds at St. Paul are sharply divided: many families and residents praise the nursing, therapy, and activities staff as caring and attentive, especially for complex cases like ventilator and tracheostomy care, while a large number of other reviewers report serious safety, sanitation, and staffing problems. Several reviewers note that conditions have improved since a change in facility leadership, though concerns about call-light response times and cleanliness persist in more recent reviews.
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