MyLivingChoice

The Villas At Richfield

7727 Portland Avenue South

3.7(122 ratings)· Richfield average: 4.1

The Villas At Richfield, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
105
Staffing
24-hour nursing staff on site
Operator
Part of multi-site Minnesota care network
Stay length
Offers short-term rehab stays for recovery

What Families Think

Reviews for The Villas at Richfield are largely positive, with many families and residents praising the nursing staff, therapy team, and management as caring, responsive, and professional. However, a handful of reviewers describe serious lapses in care, including slow response times, unsanitary conditions, and poor communication, creating a mixed overall picture.

The Good

  • Staff repeatedly described as caring and compassionate
  • Strong physical, occupational, and speech therapy program
  • Management seen as organized, responsive, and supportive
  • Housekeeping and laundry service praised for cleanliness
  • Daily recreational activities available for residents

The Bad

  • Several reports of slow response to call lights
  • One serious report of neglect, odor, and unsanitary conditions
  • Multiple mentions of mediocre or poor-quality food
  • One report of poor communication with an outside hospital
  • One report of missing medication and theft of belongings

AI-generated from reviews and community data.

The Villas At Richfield is a senior living community in Richfield, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 122 reviews.

About The Villas At Richfield

The Villas at Richfield is a skilled nursing facility located in Richfield, Minnesota. It is operated by Monarch Healthcare Management, which oversees a number of care locations throughout Minnesota.

The community provides skilled nursing care along with patient-focused rehabilitation services designed for those who need a short-term stay to recover before returning home. It also offers long-term care for residents who require ongoing support.

The community's approach emphasizes treating residents as more than their medical diagnosis, with a focus on personalized attention delivered by 24-hour nursing staff.

As part of the Monarch Healthcare Management network, The Villas at Richfield follows the organization's broader mission of putting residents, tenants, and families first through what it describes as innovative care and attentive customer service.

Types of Care at The Villas At Richfield

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Villas At Richfield

3.7overall · 122 ratings combined

3.7★ on Google (122)

Celina Connors

Jun 2026

via Google

Honestly, the greatest workers are: Joe, Mo, both of the Sarah's, Nancy, Pearletta, Gloria, Mike in PT, Keke, & there is a couple more i cant remember. THANK YOU TO THE GENUINE, CARING, & HONEST STAFF. I APPRECIATE YOU. Hossaena bothered me 4 times in one day& wouldn't leave me alone about giving her a good review & Somea & Amanda do not act like social workers. Now these 2 are Liars & are very aggressive. I mean they will go above & beyond to try & bring one person down & put the blame on them for what others do. They act like interrogation police.

mary lou stoen-fichter

May 2026

via Google

I Have nothing but good to say about my stay here at the Villas of Richfield. The Nurses and Staff here are very much on top of all of our needs, I am always met with a smile. they make you feel comfortable and always asking if they can get you anything. always caring. there is more I could say. what more do you need I give 5 stars If i could go higher it would of been high 10,

Sam Khuth

May 2026

via Google

All the staff are nice I like here and I will recommend if any of my love ones wants to come.

Brent Jacobson

Apr 2026

via Google

I did receive decent care here at the Villas at Richfield but during my time there I noticed that the food was mediocre at best and they have a mice problem.<br><br>The physical And occupational therapy team there It’s great, Especially Briana and Tim.

Kalila K

Mar 2026

via Google

This facility is one of the best. The staff are highly compassionate and provide excellent nursing care. They are always willing to assist patients in any way they can. The nursing staff also help patients achieve their goals and are both friendly and professional. The nursing leadership is consistently available to listen to patients and their families.

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Government Inspection History

9 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 20, 2026Fire Safety StandardHealth Standard10 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2026

May 15, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2026

Jun 26, 2025Fire Safety StandardHealth Standard14 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 7, 2025

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 7, 2025

Mar 12, 2025Health Complaint4 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2025

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2025

Nov 18, 2024Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2024

Aug 21, 2024Fire Safety StandardHealth Standard16 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 24, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 24, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024

  • Ensure proper storage of liquid oxygen.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024

  • Provide a written emergency evacuation plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 24, 2024

May 31, 2024Health Complaint2 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024

Mar 11, 2024Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2024

Nov 27, 2023Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Villas At Richfield offer?

The Villas At Richfield offers Skilled Nursing / Long Term Care.

Where is The Villas At Richfield located?

The Villas At Richfield is located at 7727 Portland Avenue South in Richfield, Minnesota.

What do families say about The Villas At Richfield?

Reviews for The Villas at Richfield are largely positive, with many families and residents praising the nursing staff, therapy team, and management as caring, responsive, and professional. However, a handful of reviewers describe serious lapses in care, including slow response times, unsanitary conditions, and poor communication, creating a mixed overall picture.

How did The Villas At Richfield do on recent health and safety inspections?

The Villas At Richfield had 9 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Villas At Richfield?

Submit the Request Information form on this page to connect with The Villas At Richfield and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Villas At Richfield? Claim this listing to update photos, pricing, and details. It's free.

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