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Maplewood Rehabilitation Center

1900 Sherren Avenue East

2.2(78 ratings)· Maplewood average: 4

Maplewood Rehabilitation Center, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
115
Ownership
Managed by Monarch Healthcare Management across Minnesota
Campus setup
Operates alongside a separate assisted living building on-site
Nursing coverage concern
One reviewer reported no RN on call during a stay

What Families Think

Reviews for Maplewood Rehabilitation Center are overwhelmingly negative, with a 2.2 average rating built on a large number of one-star reports describing neglect, unclean rooms, and slow response to call lights. A smaller number of families and residents describe kind, attentive staff and good therapy outcomes, but the volume and severity of complaints about basic care and hygiene stand out. Several reviewers link a decline in care quality to a change in management/ownership.

The Good

  • Some reviewers praise friendly, caring nursing and therapy staff
  • PT/OT and speech therapy services mentioned favorably by several reviewers
  • Housekeeping and room cleanliness praised in some reviews
  • Long-term residents (years-long stays) report positive, comfortable experiences
  • Social workers and specific named staff singled out for excellent support

The Bad

  • Numerous reports of slow or unanswered call-light response, often 20-60+ minutes
  • Multiple reviewers describe dirty, poorly maintained rooms and bathrooms
  • Several serious allegations of neglect, including unaddressed falls, pressure sores, and dehydration
  • Multiple complaints about rude, understaffed, or unresponsive staff
  • Reports of billing issues, including one allegation of fraudulent PT documentation
  • Several reviewers say food quality is poor or servings are inadequate

AI-generated from reviews and community data.

Maplewood Rehabilitation Center is a senior living community in Maplewood, Minnesota offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.2 out of 5 across 78 reviews.

About Maplewood Rehabilitation Center

Maplewood Rehabilitation Center is part of a continuum of care campus in Maplewood, Minnesota, operating alongside Maplewood Assisted Living to meet a broad range of senior care needs in one location. It is managed by Monarch Healthcare Management, which oversees multiple locations throughout Minnesota.

The community offers short-term rehabilitation for those looking to recover and return home, as well as long-term care for residents who need ongoing support. Services extend to memory care in a secured environment and assisted living for those seeking help maintaining independence, along with 24-hour nursing staff for residents who require a higher level of care.

The approach at Maplewood Rehabilitation Center emphasizes treating each resident as a person rather than focusing solely on a medical diagnosis, with staff described as welcoming and supportive. The stated mission is to provide innovative care paired with attentive customer service, prioritizing residents, tenants, and their families.

Because Maplewood Rehabilitation Center and Maplewood Assisted Living operate together as a combined campus, residents have access to a continuum of care that can adjust to changing needs over time, all within the same setting.

Types of Care at Maplewood Rehabilitation Center

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Maplewood Rehabilitation Center

2.2overall · 78 ratings combined

2.2★ on Google (78)

Janelle Pederson

Jul 2026

via Google

My Son and I visited my Aunt on Sunday. We couldn’t believe how bad this place is!<br><br>When we first arrived, there were two people at the furthest desk, talking. They didn’t bother acknowledging us at all. We had to go stand right in front of them to finally be acknowledged.<br>When I told them we were there to see my aunt (gave them her name), the female didn’t even know who she was and asked twice for who???<br>I told them my aunt’s room number and the male said, oh yeah, she’s down that way- and pointed to the hallway where her room would be. Didn’t bother to escort us there, or give any type of name tags, badges, etc.<br>to us.<br><br>My aunt is a fall risk. She told us that she had to wait for over an hour when she put her nurse call button on!<br>She also needed more toilet paper and sanitary pads. After waiting over an hour, a nurse came to tell her they were out of toilet paper and couldn’t find any sanitary pads! And then left right away! Didn’t tell my aunt that they would try to get some or. Anything.<br><br>What kind of facility such as this, would do that? This is totally wrong and unacceptable!<br><br>I happen to use the restroom in my aunt’s room and was disgusted. The floor in there looked like it hadn’t been cleaned or mopped for days. There was debri on the floor that should have been cleaned up. There was a medical glove laying on the floor. And the garbage can was plump full.<br><br>I have seen rest stop bathrooms cleaner than this one!!<br><br>This place and the workers need to be investigated! It’s totally unacceptable to be running a medical rehab facility under these conditions.<br>Sad, very sad.

Cordell Knight

Jul 2026

via Google

this place needs to be seriously investigated.<br><br>I went to see my great Aunt with my mom here today and what my aunt told me and her made my stomach turn.<br><br>Immediately when me and my mom got in the door, Nobody addressed us at all, we had to physically go up to the front desk for them to acknowledge our existence. When we got to the front desk and asked for my great aunts name, the female nurse and the male nurse had no idea who we were talking about.<br><br>When we finally got to my great Aunt's room she told me and my mom that the nurse took over an hour and a half to acknowledge my great aunts call Light.<br><br>When my mom use the restroom in my great aunts room, she told me that it was dirty and the garbage was completly full. they do not even clean the patients rooms AT ALL.<br><br>DO NOT SEND FAMILY MEMBERS HERE!!!<br><br>not to mention, my great Aunt is a fall risk, and I will be reporting this facility and any other facilities to the Minnesota adult protective services!!!<br><br>as a former nursing aid for Mayo Clinic, this is Unbelievably unacceptable!!!

Kassie Miller

Jul 2026

via Google

So grateful for all the staff. They take very good care of me. They accommodate all my requests, good food even better coffee bar. Jamie is very caring and a wonderful leader. Im grateful to be here and im shocked about the star rating all rooms are clean snd updated. Bingo and kitten day too!

Gao Lao

Jul 2026

via Google

My family visited my dad every day. On our last visit, he was pale, much less alert, and staring blankly at the wall. We asked the nursing staff to check on him, but despite his high blood pressure, our concerns were not taken seriously. Instead of the staff calling 911, my mom had to make the emergency call herself for my dad.<br><br>At the hospital, doctors found he was severely dehydrated, had a fever, was bleeding internally, had liver and kidney failure requiring dialysis, needed a tracheostomy, and had developed a pressure ulcer.<br><br>After everything my father went through, he has since passed away. Our family is heartbroken.<br><br>My father was supposed to receive OT, PT, and speech therapy after his stroke, but he left Maplewood Rehab in much worse condition than when he arrived. Our family is very disappointed with the care he received.<br><br>I want to give this a -100,000 review. After 6 months of suffering, my father took his own life.

Dean Moeller

May 2026

via Google

Before I point out a few negative things I would like to say there are some people at this facility that were kind, considerate and respectful! There were others that just wanted to collect a paycheck, they did not care for the people in their care unless they knew someone was watching them. I went to this site everyday for 2 months while my father was in hospice. They rarely cleaned the floor to the point I complained to management, management made excuses instead of addressing the issue. I witnessed a woman fall out of her chair and land on her face, they picked her up and put her at the table for dinner. I now know such a fall would be called a trauma silver and someone should of done a full head to toe inspection of her body, they did nothing while the woman cried while trying to eat. Many meals barely had any protein on the plate and most meals were cold. There were other issues.

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Government Inspection History

8 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 27, 2026Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2026

Dec 4, 2025Fire Safety StandardHealth ComplaintHealth Standard25 citations
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 22, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2026

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2026

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2026

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2026

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 22, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 22, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 22, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026

Jul 9, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2025

Nov 7, 2024Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2024

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024

Sep 24, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 8, 2024

Apr 29, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2024

Jan 30, 2024Health Complaint2 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 27, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 27, 2024

Oct 26, 2023Fire Safety StandardHealth Standard8 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Maplewood Rehabilitation Center offer?

Maplewood Rehabilitation Center offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Maplewood Rehabilitation Center located?

Maplewood Rehabilitation Center is located at 1900 Sherren Avenue East in Maplewood, Minnesota.

What do families say about Maplewood Rehabilitation Center?

Reviews for Maplewood Rehabilitation Center are overwhelmingly negative, with a 2.2 average rating built on a large number of one-star reports describing neglect, unclean rooms, and slow response to call lights. A smaller number of families and residents describe kind, attentive staff and good therapy outcomes, but the volume and severity of complaints about basic care and hygiene stand out. Several reviewers link a decline in care quality to a change in management/ownership.

How did Maplewood Rehabilitation Center do on recent health and safety inspections?

Maplewood Rehabilitation Center had 8 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Maplewood Rehabilitation Center?

Submit the Request Information form on this page to connect with Maplewood Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Maplewood Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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