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Regency At Troy is a skilled nursing facility in Troy, Michigan that provides both short-term rehabilitative care and long-term nursing care, with a Google rating of 3.9 from 159 reviewers. No written review excerpts were provided, so specific family feedback themes can't be summarized in detail.
AI-generated from reviews and community data.
Regency At Troy is a senior living community in Troy, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 169 reviews.
Regency At Troy is a skilled nursing facility in Troy, Michigan, offering long-term care and short-term sub-acute rehabilitative services. The community features state-of-the-art rehabilitation equipment and modern-living amenities designed to support residents' recovery and comfort.
The facility provides comprehensive medical support with on-site services including hemodialysis, dental care, podiatry, and hearing specialist services. Care is delivered by Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants who work to provide personalized care with focused attention to residents' needs.
Amenities include a beauty spa and recreation facilities. The community is designed around accessibility and ease, with attention to maintaining a clean and well-kept environment throughout the facility and common areas.
Regency At Troy offers a full spectrum of post-hospital services, accommodating both residents requiring short-term rehabilitation stays following hospitalization and those needing long-term nursing care. The therapy team works with residents on rehabilitation goals, including physical therapy to restore mobility and strength.
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Help Me Choose3.9overall · 169 ratings combined
3.9★ on Google (169)
quentella ray
Aug 2026
I can't wait to tell everyone about the exceptional experience I had working with Valentina she was the first person I spoke with at Regency. She was personable & comforting. I knew after speaking with her that Regency of Troy was the perfect Rehab for my loved ones. Yes, I recommended more than one relative as the facility is clean, the staff is professional & the PT/ OT staff is awesome.
B M
Jun 2026
Great place! The rehab department is exceptional. The building has had struggles as we have had multiple stays, however, over time I see huge improvements. The food and housekeepers are amazing. So kind and caring. The nursing staff has also had a change in management with so many positive attributes!!! I highly recommend giving them a chance!
Deidre Harmsen
Apr 2026
⭐️ 1 STAR – DO NOT TRUST THIS FACILITY WITH YOUR LOVED ONES If I could give zero stars, I would. Our experience with this facility was beyond unacceptable—it was neglectful, dangerous, and inhumane. My mother, who is unable to walk or stand and relies entirely on staff for care, was only here for ONE MONTH, and the treatment she endured during that time was appalling. On her VERY FIRST NIGHT, while being changed into a gown, a staff member elbowed her in the nose, causing it to bleed. She was then left unattended—with a bloody nose and WITHOUT HER OXYGEN. We had to personally call the facility to get someone to respond because her call light was being ignored. After her first dialysis session (which was supposed to last two hours), she was left sitting and waiting for an additional HOUR AND A HALF because no one came to bring her back to her room. She missed her meal and was completely disregarded. This pattern of neglect continued daily. She was routinely left sitting in soiled conditions for HOURS at a time despite being unable to care for herself. On another occasion, a wound on her finger was actively bleeding, and it went untreated for nearly THREE HOURS before anyone stepped in to help. This is not just poor care—this is negligence. To make matters worse, when we came to collect her belongings, staff had no idea where they were. Her personal items were eventually found split into two separate bags in different rooms, with no explanation. This reflects a complete lack of organization, accountability, and respect for patients. After leaving this facility—and following a brief hospitalization due to low blood sugar—my mother has been at a new care center for just ONE WEEK and is already doing significantly better. The difference in care is night and day. This facility failed at the most basic level of patient care. If you value the safety, dignity, and wellbeing of your loved one, DO NOT bring them here.
Meagan Vincent
Apr 2026
⭐️ 1 STAR! - DO NOT SEND YOUR FAMILY HERE! (Keep in mind my mom can’t walk or stand currently, that’s why she was here) My mother was here only 1 month and the treatment she endured was DISGUSTING. Her FIRST night she was elbowed in the nose while being changed into a gown, the nurse left her with a bloody nose and without her oxygen. We had to call up there to get someone to go help her cause they were ignoring her call light. After her very first dialysis (supposed to be 2 hours) they left her sitting there for an extra hour and a half cause no one would go get her to bring her back to her room for dinner. They would constantly leave her needing to be changed for HOURS. My mother also had a wound on her finger from something that happened at the hospital and there was a time when her finger was BLEEDING FOR 3 HOURS cause no one would change her bandages. Lastly when we came to get my mother’s belongings they told us they weren’t sure where they were. Her items ended up being in two separate bags, in separate rooms. Why? We have no clue, we don’t know why her stuff wasn’t all together in the same place. My mother has been at her new place (after a brief hospital stay when she left here for low blood sugar) for a week and is already doing so much better than she was doing after a month of this place. All in all, DO NOT SEND YOUR LOVED ONES HERE!!!
Laura Evans
Mar 2026
I would never send a loved one back to Regency at Troy after what happened to my 93‑year‑old grandmother during a recent stay for UTI recovery. She left the hospital sitting up, talking, and eating. Within days at Regency, we found her essentially unresponsive in bed with untouched food and medications on her tray. Staff said she’d been like that the whole time. Her online chart later showed days of missed medications with no calls to the family, even after we met with staff, explained she needs prompting, and were assured we’d be notified. Communication and follow‑through were awful. Charts claimed “responsible parties contacted” when we had not been called. We struggled to get her DNR properly documented. Her hearing aids and clothing went missing, and we were told she had been dropped. The same day she was discharged, she had to be readmitted to the hospital with, what is likely, the same UTI. We can’t prove causation, but the pattern of missed meds, lack of prompting, poor communication, and inaccurate charting makes me deeply concerned about safety and oversight here. Families should think very carefully before choosing Regency at Troy for a vulnerable elder. Note: the owner indicates they are willing to have a conversation. We shared the details of our experience with multiple members of Regency's staff and the response is consistent apathy.
10 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 13, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2026
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2025
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 7, 2025
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2025
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2024
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2024
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Regency At Troy offers Skilled Nursing / Long Term Care.
Regency At Troy is located at 2685 West Maple Road in Troy, Michigan.
Regency At Troy is a skilled nursing facility in Troy, Michigan that provides both short-term rehabilitative care and long-term nursing care, with a Google rating of 3.9 from 159 reviewers. No written review excerpts were provided, so specific family feedback themes can't be summarized in detail.
Regency At Troy had 10 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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