Annie Usher
Jun 2026
Its a very nice environment. I visit a friend thete weekly who has s lovely apartment, and seems to like it a lot.
Brookdale Carriage Club Providence
5800 Old Providence Rd.3.8(47 ratings)· Charlotte average: 4.3
Part of Brookdale Senior Living · 536 communities · 4.3★ average · (11 others nearby) 
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1 / 6Quick Facts
- Total units
- 14
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 14
- Inspections
- View history (36 citations)
- Community size
- Licensed for up to 14 residents
CMS Care Compare
Brookdale Carriage Club Providence is a senior living community in Charlotte, North Carolina offering Assisted Living, Memory Care and Independent Living. Amenities include Housekeeping, Emergency Call System and Private Rooms. Families rate it 3.8 out of 5 across 47 reviews.
About Brookdale Carriage Club Providence
Brookdale Carriage Club Providence is a skilled nursing and long-term care community in Charlotte, North Carolina, operated by Brookdale Senior Living. Licensed for up to 14 residents, it is Medicare and Medicaid certified and holds a 4-star overall rating from CMS.
The community offers 24-hour staffing with on-site registered nurses, medication management, housekeeping, and emergency call systems. Private rooms are wheelchair accessible. Amenities include social activities and a pastoral setting on the grounds.
Reviewers offer mixed feedback on the facility. Some families report a welcoming environment with comfortable apartments and friendly residents. Others raise concerns about maintenance and grounds upkeep, accommodations for mobility needs, and food quality and variety. One reviewer wrote that the community provides "a wonderful, caring, and comfortable home for seniors," while communication and responsiveness to requests have been points of contention for some families.
Types of Care at Brookdale Carriage Club Providence
Assisted LivingIndependent LivingMemory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Brookdale Carriage Club Providence
3.8overall · 47 ratings combined
3.8★ on Google (47)
Lisa Hooper
Jun 2026
My mother lives in this facility, and the so called chef created meals are disgusting. The food selection is nonexistent, and poor quality. Regardless of the amount of complaints, nothing has been done to improve the situation. Prices have increased this year 8%. I’m appalled at how this company is taking advantage of our seniors.
Bea Oettinger
Oct 2025
Brookdale Carriage Club, in Charlotte, NC, is a wonderful, caring, and comfortable home for seniors. It has a caring staff, comfortable apartments and buildings, plus a beautiful pastoral setting with gorgeous trees, cared for lawns, and a breathtaking pond! We have many enjoyable social opportunities and most residents are friendly and outgoing. The continuing care setting gives us a wonderful feeling of security that our needs will be met, ongoing. I feel so blessed to live here.
Steve
Oct 2024
Recently moved my father into independent living and it has not been a great transition. The room is good, although wasn't completely cleaned out from the renovations. We had asked for the fridge door to be changed to swing from the other side to accommodate his wheelchair. It wasn't. We were told his TV could be mounted by maintenance. That was incorrect - we had to do it. However, he seemed happy and has enjoyed the place so far. The problem is the alignment of what was sold to us about his care and what has been delivered. We were told he could get daily nursing checks (that we pay for) to ensure he takes his medications. That's fine, and we signed up for that the day he moved in. It's been 6 days and they haven't done that yet. Really hope he's taking his meds, but who knows. We were also told he could see their contracted doctor when he moved in. Well, she just refused to see him and told us to take him to urgent care. Please note, she didn't do an evaluation before denying care. She just refused to see him based on what was reported by nursing, and took that without any other context or conversation with him or family. I've worked in healthcare a long time - never once have seen this. It's neglect, and nobody at Brookdale is making any efforts to resolve this. I'm sorry, but if we're paying $50k a year somebody should be showing some level of care for an elderly man who just moved in and is getting settled. I really hope I can change this review one day, but right now I have to deal with making sure my father is safe.
Charles Harper
Aug 2022
The entrance and curb appeal should be an embarrassment to management. I live here and it’s certainly an embarrassment to me. There has been a light post on the ground when you drive into the property for months. The landscape has not been maintained. The shrubbery is grossly overgrown. There has been a dead tree near my patio, which has been reported with no response from this company. There has been no guard at the entrance for months and the gate arm is always open for anyone to enter. The gate house needs to be painted and the arms for both guest and residents should be working. Wish management would be more interested.
Government Inspection History
4 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 7, 2026Health Standard1 citation
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction
Apr 7, 2025Fire Safety StandardHealth ComplaintHealth Standard11 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Feb 21, 2024Fire Safety StandardHealth Standard19 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 15, 2024
Sep 14, 2022Fire Safety Standard5 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Brookdale Carriage Club Providence offer?
Brookdale Carriage Club Providence offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
How much does Brookdale Carriage Club Providence cost?
Brookdale Carriage Club Providence has not published its pricing. For context, communities in Charlotte that publish rates start around $3,849 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Brookdale Carriage Club Providence located?
Brookdale Carriage Club Providence is located at 5800 Old Providence Rd. in Charlotte, North Carolina.
What do families say about Brookdale Carriage Club Providence?
Brookdale Carriage Club Providence carries a 3.8 out of 5 rating from 47 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Brookdale Carriage Club Providence do on recent health and safety inspections?
Brookdale Carriage Club Providence had 4 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Brookdale Carriage Club Providence?
Submit the Request Information form on this page, or contact Brookdale Carriage Club Providence directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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