Brookdale Concord Parkway

Ivan Cruz

Sep 2026

via Google ↗

Amazing community with one of the best aging in place programs to help your loved one feel safe in age in place through assisted-living and memory care.<br>Friendly staff and one amazing sales manager and director.

Jordae Clawsøn

Aug 2026

via Google ↗

Lpn Very rude and nasty doesn’t know how to talk or communicate with others .

Goddess Mckoy

Jun 2026

via Google ↗

Waste of time

Shelly Gynn

Feb 2026

via Google ↗

Choosing an assisted living facility for a loved one is one of the most emotional and important decisions a family can make. From the very first phone call, the team at this community demonstrated professionalism, compassion, and genuine care.<br><br>The staff took the time to thoroughly answer every question we had, walking us through the process step-by-step and ensuring we understood all available options. They were patient, knowledgeable, and incredibly responsive—never making us feel rushed or pressured. During our tour, we were impressed not only by the cleanliness and warmth of the environment, but also by the way residents were treated with dignity and respect.<br><br>What truly stood out was how supportive the team was during the transition. They made a difficult time feel manageable, offering guidance, reassurance, and consistent communication. It’s clear that this is more than just a facility—it’s a community where residents are valued and families are supported.<br><br>We are deeply grateful for the professionalism, kindness, and dedication shown by every staff member. If you are looking for a place where your loved one will be cared for with compassion and excellence, I wholeheartedly recommend this assisted living community.

Janet Holliman

Oct 2025

via Google ↗

I recently was appalled at the bookkeeping methods used. From improper posting between accounts resulting in unnecessary late notices, phone calists, etc. I have spent many hours going over the billing and payments for my loved ones. Due to previous employees, I think Brookdale should perform an audit. I was actually told payments are misapplied when there are are couples living in different rooms.