1 / 5Families describe Brookdale Union Park as a warm, well-kept community with engaged staff and a full activity calendar, and several reviewers praise the quality of daily care for long-term residents. However, a few reviewers report serious concerns about billing practices, staff professionalism, and one troubling account involving nursing leadership withholding information after a medical incident.
AI-generated from reviews and community data.
Brookdale Union Park is an assisted living community in Monroe, North Carolina, offering personalized support in a setting that blends small-town charm with community living. Located in a peaceful neighborhood, the community provides spacious apartments and inviting common areas designed for relaxation and connection.
The community provides assistance with daily living activities, medication management, and coordination with outside healthcare providers through trained caregivers available 24 hours a day, seven days a week. Support is customized to balance independence with assistance, delivered with compassion and respect.
Brookdale Union Park offers diverse programs and activities to keep residents engaged, including yoga, walking groups, creative classes, and brain games. Social opportunities include the Painting Pals Group, tai chi, gardening workshops, Tea and Conversation Socials, and the Music Appreciation Circle. Residents also participate in clubs such as the Choir, Gardening Society, Book Club, and Crafting Circle, fostering creativity through hobbies like knitting, gardening, journaling, and painting.
Services include personal housekeeping, laundry, and freshly prepared meals that reflect resident preferences and address therapeutic dietary needs. The culinary team emphasizes whole grains, lean proteins, fruits, and vegetables, with personalized seasonings to enhance flavor without excess sodium. Through the Personal Solutions program, residents can order personal items for delivery to their apartments.
Monroe offers convenient access to local amenities, including the Old Armory Community Center for events and fitness classes, Belk-Tonawanda Park for outdoor walks and nature, the Monroe Science Center for exploration and learning, and local tea rooms and dining establishments. The community embraces the Optimum Life philosophy, helping residents define meaningful living based on personal interests and passions while fostering purpose, connection, and joy.
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Help Me Choose4.3overall · 26 ratings combined
4.3★ on Google (26)
Teresa Cerda
Nov 2025
I would not recommend this place. The Director of Nursing is a piece of work. Hiding paperwork, incident reporting, meds and failed to communicate and produce paperwork after my mother was mysteriously found unresponsive. Do your homework. Most, most of the other staff were nice. Director and DON not so much. Beware
Rebecca west
Oct 2025
This place is the worst place u could ever leave ur loved ones. The first problem that will occur is billing it will take weeks to get that figured out. They are so sweet & helpful when u sign up but after that it’s a different story. My mom had a roommate that I can’t even begin to tell u how bad it was. She used my mom’s products, ate her food used her refrigerator. Mom had no room for her stuff. She Had a c-pac but wouldn’t use it snored all night. She had No respect for moms space. Requested to be moved all we ever heard is it would be next week, next week never came The worst think she brought bed bugs into the room (it was a nightmare) they put my mom in another room, no tv, she had no shoes or her teeth. She couldn’t eat lunch or dinner because she couldn’t chew without her teeth. Had to take her roommate by ambulance to the hospital because she had so many bug bites. Wouldn’t let anyone in that room until it was sprayed. So mom had no chance of clothes for three days. We brought mom home with us & it took them over a week to get the room sprayed. They told us it was our responsibility to come & put all of her stuff in big plastic bag. We told them that would be their responsibility. It was truly the worst experience we have encountered. Plus on top of all that they charged us $1600.00 because we didnt give them a two week notice she was leaving. Ridiculous if u have family there or are planning please don’t do it. This is just a little bit of what accrued while she was there.
Gwyneth Dale
Sep 2025
My husband and I were going on vacation and needed to find respite care for my mother, who lives with us. Since my mom is relatively mobile, still engages with her peers, and needs to feel comfortable in a clean and safe environment, I needed to find a suitable place to provide that for her. I wanted a place nearby, so I started my research and was directed to Brookdale Union Park in Monroe. After visiting the site, I found that it checked all my boxes, but what about my mother’s? It checked all of hers; it was all that it promised and more. Her room was clean and comfortable with plenty of sunshine, and the staff–from administration to support services–was warm, welcoming, and responsive to her needs. There were plenty of activities and opportunities to engage with her peers, and the meals and snacks (kudos to Argemiro G.) were plentiful and delicious. During her stay, she was treated like a permanent resident and also made some new friends. The cost of the stay was only exceeded by the services/benefits she received while there. Special mention goes to Management team members—Angela B., Tiffany L., Meshell B., and Amethyst G.—for making her stay memorable. When my mother left, the staff made her feel welcome to come back for another future stay. I would not hesitate for a minute to recommend Respite Care at Brookdale Union Park for your loved one.
Brad
Feb 2025
I have an uncle at Brookdale who has been there about a year and a half now. I believe the facility as a whole is a very good facility and most of my experiences with the staff have been pleasant. I believe most on the staff at Brookdale are professional and courteous and there are some that genuinely seem to care about the residents and do an excellent job for them and do the best they can for them and that is what matters most of all. But I have spoke on the phone with and dealt with some members of the staff at Brookdale who were flat out rude and bordering on being out right obnoxious. These individuals seem to like to really throw their weight around and try to show who is boss. These individuals are not professional when it comes to dealing with families of the residents and I can only hope and pray that they are not equally unprofessional and rude and borderline obnoxious with the residents in their care. Brookdale needs to weed these people out and get rid of them and it would be a far better place.
Judy Long
Aug 2019
My Mother has been at Brookdale 3 years. I would like to acknowledge & thank the entire staff for the quality care she has received. Becky Ashburner & Bobby Dillard have had such a good, caring, positive attitude, each & every time I have been there. When I walk out the door I know Mother is in a safe, clean environment. Thank you to all who make BD a positive experience.
Brookdale Union Park offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Brookdale Union Park is located at 1316 Patterson St in Monroe, North Carolina.
Families describe Brookdale Union Park as a warm, well-kept community with engaged staff and a full activity calendar, and several reviewers praise the quality of daily care for long-term residents. However, a few reviewers report serious concerns about billing practices, staff professionalism, and one troubling account involving nursing leadership withholding information after a medical incident.
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