Natalie Carroll
Jun 2026
This company showed the utmost respect and professionalism! They helped us gets supports in place quickly for my elderly mother and they were sympathetic towards us. I would highly recommend this company!
1 / 5Quick Facts
- Memory care experience
- Caregivers experienced with Alzheimer's clients
- Extra task flexibility
- Caregivers help with light housekeeping and pets
- Scheduling flexibility
- Can arrange same-day or next-day caregiver
What Families Think
Families describe Home Instead in Monroe as responsive and caring for in-home support, particularly for parents with memory issues or mobility needs. Reviewers highlight specific caregivers who went above and beyond, though one incident raised concerns about a caregiver's Covid disclosure.
The Good
- Highly rated at 4.7 out of 5 stars
- Caregivers praised by name for compassionate, flexible care
- Arranged last-minute help within a day
- Experienced with Alzheimer's and dementia care
- Assists with light housekeeping and pet care too
The Bad
- One report of a caregiver not disclosing Covid exposure
AI-generated from reviews and community data.
Home Instead is a home care agency serving Monroe, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Housekeeping and Emergency Call System. Families rate it 4.7 out of 5 across 26 reviews.
About Home Instead
Home Instead in Monroe, North Carolina provides home health and hospice services. The organization offers in-home care support for seniors and their families navigating health challenges and aging-related needs.
Families consistently praise the responsiveness and flexibility of Home Instead's staff. One family noted that the team arranged care on short notice, with a caregiver named Cher proving especially gentle with a mother living with Alzheimer's. Another family highlighted how a caregiver named Daphne adapted to their specific care routines, handled transfers safely, and provided companionship alongside practical support like light housekeeping. Reviewers emphasize the professionalism and respect shown during vulnerable times, with one family writing that the team "made the process easy."
Home Instead holds a 4.7 out of 5 star rating across 26 Google reviews, with families expressing satisfaction with both individual caregivers and the broader team's ability to listen and respond to their needs.
Types of Care at Home Instead
At-Home Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
- Transportation Services
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Help Me ChooseReviews of Home Instead
4.7overall · 26 ratings combined
4.7★ on Google (26)
Laura M.
Jun 2026
The whole team has been wonderful! Needing this type of service to help aging family members is never ideal, but is necessary and they make the process easy.
T
Sep 2025
I just removed an unfavorable review of this company. I hope the review did not affect their reputation. Am writing to clear up what happened. I wrote the review in response to a home health aide that left us and was exposed to Covid and didn’t mention it. The last time my other half got Covid she was in the hospital for 6 days with 4 of them in a coma. So I became very angry and wrote a poor review about Home Instead which shouldn’t have happened. They are a good home health care company. So am writing here to apologize to them and their staff. In the future my other half will handle all communication and scheduling with the home health care agency. So if you are reading this consider this company for your loved ones. They do a good job and I was unjustified in being overly aggressive and should have controlled myself. Thanks again Home Instead for all you have done for us the past year and a half. Tom G.
Melanie Swan
Sep 2025
I had a wonderful experience with Home Instead in Monroe. My 84 year old mother lives with us, and both my husband and I were sick and couldn't take my mom to an appointment. Even though this was last minute and somewhat out of their normal operations, Tom was able to find someone who could help the next day. Cher was the caregiver and she was excellent with my mom who has Alzheimer's. She was friendly and took care of her every step of the way. Although we're not at the point where I need help on a regular basis, once I do, I will definitely give Home Instead a call. Thanks so much for getting us out of jam.
Donna Byrd
May 2025
My mother is 99 years old and Daphne is so good with her. Mom feels safe with transfers with her. Daphne is willing to learn "our way " of doing things and is very flexible in her care. She does light house cleaning, helping with my pets, and gives companionship among other things. She is lifesaver to me. I am very satisfied with Home Instead and look forward to continue working with them.
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers At-Home Care.
Where is Home Instead located?
Home Instead is located at 310 W Franklin St Ste 107 in Monroe, North Carolina.
What do families say about Home Instead?
Families describe Home Instead in Monroe as responsive and caring for in-home support, particularly for parents with memory issues or mobility needs. Reviewers highlight specific caregivers who went above and beyond, though one incident raised concerns about a caregiver's Covid disclosure.
How can families visit Home Instead?
Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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