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Autumn Lake Healthcare At Parkville

8710 Emge Road

4.2(230 ratings)· Baltimore average: 4.2

Part of Autumn Lake Healthcare · 47 communities · 4.2★ average

Autumn Lake Healthcare At Parkville, photo 11 / 5

Quick Facts

Total units
135
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
135
Room setup
Some rooms house three residents sharing one bathroom
Payment options
Accepts Medicare, Medicaid, most insurance, and private pay
Location adjacency
Near the Beltway and several hospitals

What Families Think

Reviews for Autumn Lake Healthcare At Parkville are sharply mixed: some families praise specific staff members and the rehab therapy team, while others describe serious concerns about falls, cleanliness, communication, and slow response to call lights. The facility offers skilled nursing and rehabilitation therapy seven days a week, but several reviewers report significant problems with basic care and staff responsiveness.

The Good

  • Physical and occupational therapists praised for encouraging progress
  • Helpful unit coordinator cited for resolving family issues
  • Rehabilitation therapy offered seven days a week
  • Multidisciplinary team of physicians, nurses, and therapists

The Bad

  • Multiple reports of unanswered call lights and poor staff responsiveness
  • One report of a resident fall resulting in injury, blamed on resident
  • One report of roaches on walls and poor cleanliness
  • Several reviewers cite poor communication with families and unreturned calls

AI-generated from reviews and community data.

Autumn Lake Healthcare At Parkville is a senior living community in Baltimore, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.2 out of 5 across 230 reviews.

About Autumn Lake Healthcare At Parkville

Autumn Lake Healthcare At Parkville is a skilled nursing facility in Baltimore, Maryland, offering sub-acute rehabilitation and long-term care with round-the-clock skilled nursing for complex medical conditions. Located in Baltimore County's metro area near the Beltway and several hospitals, the community provides comprehensive medical oversight and support.

The facility offers rehabilitative therapy seven days a week in an outcome-focused environment where individualized recovery plans adapt to each resident's needs. A multidisciplinary team of physicians, nurses, and therapists uses progressive, hands-on rehabilitation techniques to restore strength, mobility, and independence. The state-of-the-art gym features top-of-the-line rehabilitative equipment, and advanced care programs for complex medical conditions are overseen by in-house, board-certified specialists.

Autumn Lake at Parkville emphasizes creating a warm, inviting atmosphere where residents can maintain an active lifestyle. The community offers a daily schedule packed with activities and provides plenty of outdoor and indoor spaces for socializing. Family members and friends are welcome to visit.

The facility accepts Medicare, Medicaid, most insurance plans, and private pay.

Types of Care at Autumn Lake Healthcare At Parkville

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Autumn Lake Healthcare At Parkville

4.2overall · 230 ratings combined

4.2★ on Google (230)

N S

Jun 2026

via Google

Do not send your loved ones here! If you care about them at all do not put them here, especially if they can not communicate for themselves. This place is a literal nightmare! My mom sadly passed away while she was staying here. My sister and I went through so much trying to get these people to actually care for my mom. My mom constantly fell at this place , they blamed her and not their staff. She ended up having a bump on her head and lost a toenail , she said a male worker was in the room at the time but the manager just kept saying that my mom was not in her right mind and wouldn’t acknowledge that there was someone there who caused her to fall. They magically lost her phone for days after this incident happened and then about a week later found it and said they made a mistake and washed it in with her sheets! The SIM card was missing! They took her phone to hide something! I’m not sure what. This place never cleans the rooms and they barely clean the bathrooms! I paid to get my mom’s hair washed and told her it would be washed the next day. They never washed it when I came the following day or the next or the next. They kept saying , oh the person who does it isn’t here. After 2 weeks I finally just ended up asking for my money back. This place never answers their call lights and they constantly had nasty attitudes when you asked for help with your loved one, no matter how small the ask is! I wouldn’t put a Dog in this facility, let alone another human being! There is so much more that my mom went through at this place but it’s too much to list! DON’T send your family here!

Debbie

Jun 2026

via Google

This post is to recognize a continuous job well done by Christina, unit coordinator for LTC, 2nd floor. In addition to the medical appointment/transportation efforts, I've gone to Christina regarding other issues, and she has either resolved the issue or directs me appropriately. It is extremely helpful to have a knowledgeable point of contact for family members, as all teams are incredibly busy and focused on the care of the residents. We greatly appreciate the support.

Valerie Shaw

May 2026

via Google

My brother was in Autumn Lake Parkville for Rehab. Every time I came to visit, there was no one who was friendly at the welcome desk. They didn’t even greet you as you came in. Secondly, when you call for assistance, they were just ignore you and it would absolutely have to take a family member to make a complaint before they take action or to provide attention to you. My brother’s rehab was only for 10 minutes Which they call walking from his room to the room’s door. The food was absolutely horrible, and most of all they have roaches, crawling all up and down the wall. The staff the nurses no one there is friendly, and this place should absolutely be cited by the state for poor conditions, and staff needs to be retrained. I wouldn’t even give this place a one star

Evon Tabron

Apr 2026

via Google

My occupational and physical therapy were very encouraging. My physical therapist pushed me to do things I didn't believe I could do and I really appreciate them for that!. I started improving in areas I didn't believe I would. The two of them were the most pleasant people to work with. Thanks you team!

Big John

Feb 2026

via Google

My wife has been "stuck" in this facility for about three weeks now. Our experience has not been good. They have small rooms and cram three people in them with only one bathroom! They can do better with housekeeping as it smells a little worse than the typical nursing home. The communication level between the staff, patient and their loved ones is very poor. Myself and my wife who is the patient there are constantly being given the run-around in regards to her discharge, i guess they want to keep her there so they can keep billing the insurance company, They dont provide a tv in the rooms once you go upstairs to the "long term" care unit and they will not return your phone calls, no matter how many messages you leave. The social worker for this facility "Tonya" is never available and also does not return calls. It feels more like a prison than a nursing home as nobody is ever "able" to give you the information that is needed. They are also not managing her pain as well as she needs them to. Some of the staff's beside manners are not the best, they walk into a room and don't acknowledge the visitor. They had me waiting to speak with a Dr. that never showed up and they seem to be always late when setting up "care meetings" and "trainings". Its sad because our first experience with them was great; although it was the Autumn Lake on Perring Pkwy and Oakleigh and not this one. The only reason they don't get one star is because they do have a handful of people who seem to actually do their job well. Rest assured once they finally decided to discharge her, She wont be coming back to this one. It is really a shame to have this kind of an experience with people representing the healthcare field because you are only there because you actually need them! Very disappointed!

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Government Inspection History

4 inspection visits in the last three years, 87 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 25, 2025Fire Safety StandardHealth ComplaintHealth Standard27 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 5, 2025

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2025

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2025

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2025

Apr 14, 2025Health Complaint4 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2025

Nov 17, 2022Fire Safety StandardHealth Standard34 citations
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedCorrected Jun 20, 2020

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2023

  • Give residents a notice of rights, rules, services and charges.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023

  • Provide properly sized and located linen or trash receptacles.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2023

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2023

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2023

  • Have enough outside ventilation via a window or mechanical ventilation, or both.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023

Dec 11, 2018Fire Safety StandardHealth Standard22 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2019

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2019

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 18, 2019

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Autumn Lake Healthcare At Parkville offer?

Autumn Lake Healthcare At Parkville offers Skilled Nursing / Long Term Care.

Where is Autumn Lake Healthcare At Parkville located?

Autumn Lake Healthcare At Parkville is located at 8710 Emge Road in Baltimore, Maryland.

What do families say about Autumn Lake Healthcare At Parkville?

Reviews for Autumn Lake Healthcare At Parkville are sharply mixed: some families praise specific staff members and the rehab therapy team, while others describe serious concerns about falls, cleanliness, communication, and slow response to call lights. The facility offers skilled nursing and rehabilitation therapy seven days a week, but several reviewers report significant problems with basic care and staff responsiveness.

How did Autumn Lake Healthcare At Parkville do on recent health and safety inspections?

Autumn Lake Healthcare At Parkville had 4 government inspection visits in the last three years, with 87 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Autumn Lake Healthcare At Parkville?

Submit the Request Information form on this page to connect with Autumn Lake Healthcare At Parkville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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