Autumn Lake Healthcare At Ruxton

Breanna Watkins

Apr 2026

via Google ↗

During multiple visits to see my uncle, there has been a strong smell of urine and feces throughout the facility, which is very concerning. On one occasion, we also saw a mouse run across the floor near our feet, which raised serious questions about cleanliness and pest control. In addition, my uncle is only being showered about twice a week, which does not seem adequate for proper hygiene and care. Overall, these conditions are unacceptable and need immediate attention. Residents deserve a clean, safe, and properly maintained environment, and I hope management addresses these issues urgently.

venus smith

Mar 2026

via Google ↗

I rarely leave negative reviews, but my experience with this facility raised significant concerns regarding resident safety, communication, and overall quality of care. My resident was frequently left in soiled briefs for extended periods, reportedly due to short staffing. Each shift (day, evening, and night) appeared to blame one another, but the lack of consistent care remained unresolved. The facility also had no hot water for nearly two weeks, which resulted in residents being washed with cold water. In some cases, staff reportedly microwaved water to attempt basic hygiene care. This raises serious concerns about infection control, dignity, and resident comfort. Communication and follow-through were also extremely poor. Phone calls were not returned, and requests from families went unanswered. The assigned social worker, Heather, did not provide follow-up, did not communicate with families (always said she would look into the resources, but then she always reported back with the same repetitive conversation with no answers. Heather also did not ensure discharge planning needs were completed. Prior to a scheduled Saturday discharge, I specifically requested during the clinical meeting confirmation that home health services, PT, OT, durable medical equipment, and necessary resources would be arranged. Despite leaving two messages during the week, nothing was completed (The resident is a fall risk usually need a cane or walker, sent home with nothing, only prescriptions). There was no follow-up, and no services were arranged, leaving us without support upon discharge. As a nurse with 26 years of experience, I have never encountered such a lack of coordination, accountability, and responsiveness. Residents deserve safe, dignified care, and families deserve clear communication. Such a horrible experience and just because my resident was discharged, I am not done with this place. There is so much more I could say, I could honestly write a book about the issues observed from the very beginning of admission that I consistently advocated about. What concerns me most are the residents who do not have strong advocates. Even with consistent and persistent advocacy, services were still not provided as needed, which is deeply troubling. I genuinely fear for those without family or support speaking on their behalf. While I want to acknowledge that some staff members did try, particularly Physical Therapy and Ms. Pat the GNA, who provided compassionate care, the overall system and nursing has a lot of improvement to do.

Sharon McCabe

Mar 2026

via Google ↗

My daughter stayed here for an injury. Her voice was not heard by the Director of Nursing. Only a few nurses here care!!! An individual walked out 2wks before a major holiday! This action speaks loud!! I do not recommend anyone who cares about their family member to stay here!!! My daughter has an infection that was unresolved at this facility. It is now worse. I attribute it to the lack of discipline and the important voices in this matter NOT being heard!! The Director of the Nursing staff should be ashamed of herself!!! Sitting behind a desk all day does not constitute work!!! Family counts!!!! This individual doesn't care about anything.

Mischele Quarles

Feb 2026

via Google ↗

I thought that this facility would be suitable for my sister rehabilitation and therapy, I was so disappointed to learned that this facility standards, care and hygiene for their residents are the worse. My relative informed me that the facility did not have any adult diapers on hand and she was lying in a soiled diaper the entire day. The staff on duty excuse was that she just came on duty at 7pm and wasn’t aware of the issue. In the meantime, the previous staff did not attempt to resolve the issue with an alternative approach but to pass the problem onto the next scheduled staff. My relative had the same soiled diaper on since 11 am of that day. Eventually, something so simple as to check with another department within the facility basically was able to furnish an adult diaper in order to resolve the problem. My concern is not only for my relative but what happens to the other residents when this situation occurs again.

Nicole Davis

Dec 2025

via Google ↗

My mom got great care at this facility! Some of these reviews were very scary but we experienced more kind and caring communication from the nursing management team. The wound care was exceptional! They have a wide variety of specialist so that mom didn’t have to leave the facility for every little thing. Mom is a picky eater so of course we would bring her snacks or a meal when we visited. But the dietician worked with her preferences and as the days went on and mom learned the facility and they learned her things just kept clicking in place. Then after the wonderful and very patient therapist worked with mom for about four weeks she was able to come home right in time for the holiday! The administrator and his team are wonderful! We can’t thank Autumn Lake Ruxton enough! We have mom back home with us where she is suppose to be!