MyLivingChoice

West Bend Nursing and Rehabilitation

4600 West Washington St

3.6(64 ratings)· South Bend average: 4.2

Part of American Senior Communities · 104 communities · 4.1★ average

West Bend Nursing and Rehabilitation, photo 11 / 7

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
157
Memory care setting
Separate memory care cottage with dedicated social worker
Rehab discharge process
Discharge goals mapped within 72 hours of admission
Ownership structure
Part of a multi-site senior care network

What Families Think

West Bend Nursing and Rehabilitation gets mixed feedback: many families and visitors praise the warmth and dedication of specific staff members, especially in the memory care cottage, while a substantial number of reviewers report serious lapses in basic care, food quality, and responsiveness to call lights. The community is part of the American Senior Communities network and offers a structured discharge-planning process for short-term rehab patients.

The Good

  • Staff frequently described as caring and family-like
  • Memory care cottage staff singled out for compassion
  • Long-tenured employees known personally by families
  • Clean, odor-free facility noted by a reviewer
  • Positive experiences reported across dementia care residents

The Bad

  • Multiple reports of unanswered call lights and slow response
  • Several complaints about poor or inconsistent food quality
  • Multiple accounts of neglect, falls, or residents left in distress
  • One report of items stolen from a resident

AI-generated from reviews and community data.

West Bend Nursing and Rehabilitation is a senior living community in South Bend, Indiana offering Skilled Nursing / Long Term Care, Assisted Living and Memory Care. Amenities include Professional Chef, Fitness Center and Gathering / Activity Spaces. Families rate it 3.6 out of 5 across 63 reviews.

About West Bend Nursing and Rehabilitation

West Bend Nursing & Rehabilitation is located in South Bend, Indiana, and is part of the American Senior Communities network. The community offers short-term rehabilitation, memory care, long-term care, respite care, hospice care, and outpatient therapy, with a stated focus on person-centered support for residents and their families.

Short-Term Rehabilitation is designed for people recovering from stroke, cardiovascular difficulties, orthopedic surgery, or other debilitating conditions, with the goal of helping participants return home safely. The program includes physical, occupational, and speech/language therapies along with an interdisciplinary team of doctors, nurses, therapists, and social workers. Through the community's Road to Recovery program, the care team, patient, and family meet within the first 72 hours after admission to map out discharge goals. Additional services include wound care, fall prevention, contracture management, wheelchair positioning, mobility training, and strength-building and aerobic conditioning programs.

The memory care program is described as structured and research-based, using a person-centered, wellness-based model that incorporates daily activities meant to sustain independence and promote well-being. The approach, including a

Types of Care at West Bend Nursing and Rehabilitation

Assisted LivingHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of West Bend Nursing and Rehabilitation

3.6overall · 64 ratings combined

3.6★ on Google (63) · 5★ on Yelp (1) · Yelp page ↗

Marty Brown

Apr 2026

via Google

Great care for your mother or father.

jkarbowski2

Apr 2026

via Google

I've never had a more supportive management team than the one here. They truly care about their staff and the residents' wellbeing.

Colin Henderson

Mar 2026

via Google

This building never ceases to amaze me. From the ED to the housekeeper, every single staff member always greets me with a smile and friendly conversation. This is also evident in their interactions with residents. I have been visiting this community for almost 4 years and despite the challenges our long term care facilities face, this team always rises above. If you are looking for long term placement, please consider reaching out to Angie for a tour.<br><br>ASC ROCKS!

Angela Kiser

Mar 2026

via Google

Thank you Bryon Kiser for Volunteering for West Bend & BBQing for our All staff in-service today, it was delicous & we are so thankful for you. YUMMY!

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Ask about availability, pricing, or a tour. Your details go only to West Bend Nursing and Rehabilitation, never sold or shared.

Government Inspection History

5 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 13, 2026Fire Safety StandardHealth Standard6 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2026

Jul 28, 2025Fire Safety Complaint1 citation
  • Meet other general requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 19, 2025

Jun 19, 2025Health Complaint3 citations
  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025

Dec 9, 2024Fire Safety StandardHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2025

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

Dec 8, 2023Fire Safety StandardHealth Standard13 citations
  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Bend Nursing and Rehabilitation offer?

West Bend Nursing and Rehabilitation offers Assisted Living, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

Does West Bend Nursing and Rehabilitation offer respite or short-term stays?

Yes. West Bend Nursing and Rehabilitation lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is West Bend Nursing and Rehabilitation located?

West Bend Nursing and Rehabilitation is located at 4600 West Washington St in South Bend, Indiana.

What do families say about West Bend Nursing and Rehabilitation?

West Bend Nursing and Rehabilitation gets mixed feedback: many families and visitors praise the warmth and dedication of specific staff members, especially in the memory care cottage, while a substantial number of reviewers report serious lapses in basic care, food quality, and responsiveness to call lights. The community is part of the American Senior Communities network and offers a structured discharge-planning process for short-term rehab patients.

How did West Bend Nursing and Rehabilitation do on recent health and safety inspections?

West Bend Nursing and Rehabilitation had 5 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Bend Nursing and Rehabilitation?

Submit the Request Information form on this page to connect with West Bend Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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