MyLivingChoice

Briarcliff Health & Rehabilitation

5024 Western Avenue

3.8(61 ratings)· South Bend average: 3.8

Briarcliff Health & Rehabilitation — photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Other
Certified beds
131
Respite care
Short-term respite stays available
Therapy services
On-site physical and occupational therapy

What Families Think

Briarcliff Health & Rehabilitation draws a mix of strongly positive and strongly negative reviews. Many families praise the memory care unit staff as warm, attentive, and family-like, while a significant number of reviewers report serious concerns about neglect, understaffing, and slow response to call lights.

The Good

  • Memory care staff frequently praised as caring
  • Facility described as clean by many reviewers
  • Strong family communication noted by several families
  • Active community events like Trunk or Treat
  • PT/OT therapy praised in several reviews

The Bad

  • Multiple reports of neglect, bed sores, and unchanged incontinence care
  • Several reviewers describe slow or absent response to call lights
  • Multiple reports of understaffing affecting patient care
  • Several reports of rude or unprofessional nursing staff
  • One report of medication mismanagement and missed doses

AI-generated from reviews and community data.

About Briarcliff Health & Rehabilitation

Briarcliff Health & Rehabilitation is a skilled nursing / long term care community in South Bend, Indiana.

Families rate Briarcliff Health & Rehabilitation 3.8 out of 5 based on 61 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.8overall · 61 ratings combined

3.8★ on Google (61)

Harsharn Atwal

Sep 2025

via Google

I am so grateful for the care my mom received here. She went there for rehab after her surgery, and the staff did an incredible job helping her regain her strength and confidence. From physical therapy to daily support, everyone was patient, professional, and truly dedicated to her recovery. What really stood out was how accommodating they were to her individual needs. They took the time to work around her translation challenges and made sure she always felt understood and comfortable. They also respected her food preferences, which made a huge difference in her overall experience. It’s clear that the team here genuinely cares about their patients and goes the extra mile to make them feel at home. I would highly recommend this facility to anyone looking for quality care and compassionate support for their loved ones.

Jazz sidhu

Sep 2025

via Google

I am very thankful for the care my loved one receives at this nursing home. The staff are compassionate, patient, and attentive to residents’ needs. The facility is clean, well-maintained, and creates a welcoming atmosphere. Communication with families is excellent—they keep us updated and are always willing to answer questions. Most importantly, my family member feels safe, respected, and cared for here. I truly appreciate the kindness and dedication of everyone working in this home.”

Aman Goraya

Sep 2025

via Google

I really appreciate the service my mom received from Nursing, and Therapy staff, everyone are so nice, professional and provided best customer service.<br>Thank you.

Monique Pace

Aug 2025

via Google

My grandma was here for a stroke in the rehab department she ended up getting a nasty bed sore from neglect. They had her in a wheelchair all day and she sat in her urine and feces. Now she is in hospital trying to recover from bed sore. I would of never put a loved one here!!!

Babcock Family

May 2025

via Google

We had a hard time picking a nursing home (memory care) for our father. But once we decided on Briarcliff, we had zero regrets. The staff was caring, the facility was super clean. We were very comfortable with the care he received while there. We enjoyed the other memory care residents also.

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Frequently Asked Questions

What types of care does Briarcliff Health & Rehabilitation offer?

Briarcliff Health & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Briarcliff Health & Rehabilitation located?

Briarcliff Health & Rehabilitation is located at 5024 Western Avenue in South Bend, Indiana.

What do families say about Briarcliff Health & Rehabilitation?

Briarcliff Health & Rehabilitation draws a mix of strongly positive and strongly negative reviews. Many families praise the memory care unit staff as warm, attentive, and family-like, while a significant number of reviewers report serious concerns about neglect, understaffing, and slow response to call lights.

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Nearby Communities

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