MyLivingChoice

Riverside Village

1400 W Franklin St

3.8(28 ratings)· Elkhart average: 4.1

Part of American Senior Communities · 104 communities · 4.1★ average

Riverside Village, photo 11 / 5

Quick Facts

Total units
97
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
97
Discharge planning
Discharge goals set within 72 hours of admission
Financial assistance
On-site Medicaid specialists help with applications

What Families Think

Reviews for Riverside Village are sharply mixed: some families and hospice partners praise a new executive director's leadership and improved communication, while others describe serious care lapses including medication errors and neglect. Overall Google rating sits at 3.8 from a small number of reviews, reflecting this split experience.

The Good

  • Recent leadership change praised for improved communication
  • Staff accommodate residents' food preferences
  • One resident felt safe and well cared for
  • Described as clean by at least one reviewer

The Bad

  • One report of a medication mix-up and missed doses
  • One account of prolonged toileting neglect
  • Reports of staff yelling at or ignoring residents
  • One reviewer noted strong urine and feces odors

AI-generated from reviews and community data.

Riverside Village is a senior living community in Elkhart, Indiana offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 28 reviews.

About Riverside Village

Riverside Village in Elkhart, Indiana offers short-term rehabilitation, memory care, long-term care, respite care, and hospice care services. The community is staffed by caring professionals including doctors, nurses, therapists, social workers and other service providers committed to helping residents maintain independence and quality of life.

Short-term rehabilitation at Riverside Village is designed for those recovering from stroke, cardiovascular difficulties, orthopedic surgery and other debilitating conditions. The program includes physical, occupational and speech/language therapies tailored to individual needs, with services such as wound care, fall prevention, mobility training, strength-building wellness programs and aerobic conditioning. The community's Road to Recovery program brings together the interdisciplinary team, patient and family within 72 hours of admission to establish discharge goals and map out recovery plans.

The memory care program serves individuals experiencing Alzheimer's disease and other forms of memory loss through a structured, research-based, person-centered approach. Daily activities are designed to sustain independence and promote wellness, focusing on maintaining a secure environment where residents have a sense of belonging and meaning. Long-term care is available for those who struggle with daily tasks and can no longer be cared for at home, provided by licensed nurses and specially-trained health care aides in home-like, cheerful and secure settings.

Respite care services allow family caregivers temporary relief from their responsibilities, accommodating short-term stays that can be extended if needed. Hospice and palliative care services provide comfort, pain management and support for those facing terminal illness, with an interdisciplinary team including physicians, nurses, social workers, spiritual counselors and volunteers addressing the medical, emotional and spiritual needs of patients and families.

The community accepts multiple payment options including Medicaid for qualified applicants, with Medicaid specialists available to assist families through the application process.

Types of Care at Riverside Village

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Riverside Village

3.8overall · 28 ratings combined

3.8★ on Google (28)

Barbara Matson

Jul 2025

via Google

The first day my family member was there they tried to administer someone else’s medication. There was repeated missed doses of medication. There were a few staff members that treated my family as a human being, but a good majority just burst into the room, did what they were going to do and left, no introduction, no communication. They forced her to use adult diapers and refused to help her use a more appropriate toileting facility even when asked. She played there days ant a time without being changed. Upon discharge, promises were made and not kept. They blatantly lied just to get her out the door.

Anastasia Koucouthakis

May 2025

via Google

The new ED Bryce has made an INCREDIBLE impact at Riverside Village and the difference he has made at this facility. We want to thank Cierra, Heather SW, Michele, Lola and Bryce for the amazing communication, support and serious care with our patient. The responsiveness and care for our patient was outstanding. Thank you from the bottom of our hearts, Comfort 1 Hospice, LLC

Timothy Brown

Oct 2024

via Google

I have multiple sclerosis, and they have been very accommodating with me

Allene Cart

Jul 2023

via Google

They took good care of my brother as he passed away from liver cancer.

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Government Inspection History

8 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 24, 2026Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2026

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2026

Jun 26, 2025Health Complaint1 citation
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025

Mar 6, 2025Health Complaint1 citation
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 5, 2025

Nov 27, 2024Fire Safety StandardHealth Standard17 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025

  • Install an approved automatic sprinkler system.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 17, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity B of L: potential for minimal harm, patternCorrected Jan 17, 2025

Oct 10, 2024Health Complaint3 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2024

Jan 30, 2024Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024

Dec 12, 2023Fire Safety StandardHealth Standard17 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Have horizontal exits used in accordance with safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Meet other general requirements that are deficient.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2024

  • Meet other general requirements that are deficient.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 26, 2024

Sep 18, 2023Infection ControlNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Riverside Village offer?

Riverside Village offers Memory Care and Skilled Nursing / Long Term Care.

Where is Riverside Village located?

Riverside Village is located at 1400 W Franklin St in Elkhart, Indiana.

What do families say about Riverside Village?

Reviews for Riverside Village are sharply mixed: some families and hospice partners praise a new executive director's leadership and improved communication, while others describe serious care lapses including medication errors and neglect. Overall Google rating sits at 3.8 from a small number of reviews, reflecting this split experience.

How did Riverside Village do on recent health and safety inspections?

Riverside Village had 8 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Riverside Village?

Submit the Request Information form on this page to connect with Riverside Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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