MyLivingChoice

Riverside Village

1400 W Franklin St

3.8(28 ratings)

Riverside Village — photo 11 / 5

Quick Facts

Total units
97
Discharge planning
Discharge goals set within 72 hours of admission
Financial assistance
On-site Medicaid specialists help with applications

What Families Think

Reviews for Riverside Village are sharply mixed: some families and hospice partners praise a new executive director's leadership and improved communication, while others describe serious care lapses including medication errors and neglect. Overall Google rating sits at 3.8 from a small number of reviews, reflecting this split experience.

The Good

  • Recent leadership change praised for improved communication
  • Staff accommodate residents' food preferences
  • One resident felt safe and well cared for
  • Described as clean by at least one reviewer

The Bad

  • One report of a medication mix-up and missed doses
  • One account of prolonged toileting neglect
  • Reports of staff yelling at or ignoring residents
  • One reviewer noted strong urine and feces odors

AI-generated from reviews and community data.

About Riverside Village

Riverside Village in Elkhart, Indiana offers short-term rehabilitation, memory care, long-term care, respite care, and hospice care services. The community is staffed by caring professionals including doctors, nurses, therapists, social workers and other service providers committed to helping residents maintain independence and quality of life.

Short-term rehabilitation at Riverside Village is designed for those recovering from stroke, cardiovascular difficulties, orthopedic surgery and other debilitating conditions. The program includes physical, occupational and speech/language therapies tailored to individual needs, with services such as wound care, fall prevention, mobility training, strength-building wellness programs and aerobic conditioning. The community's Road to Recovery program brings together the interdisciplinary team, patient and family within 72 hours of admission to establish discharge goals and map out recovery plans.

The memory care program serves individuals experiencing Alzheimer's disease and other forms of memory loss through a structured, research-based, person-centered approach. Daily activities are designed to sustain independence and promote wellness, focusing on maintaining a secure environment where residents have a sense of belonging and meaning. Long-term care is available for those who struggle with daily tasks and can no longer be cared for at home, provided by licensed nurses and specially-trained health care aides in home-like, cheerful and secure settings.

Respite care services allow family caregivers temporary relief from their responsibilities, accommodating short-term stays that can be extended if needed. Hospice and palliative care services provide comfort, pain management and support for those facing terminal illness, with an interdisciplinary team including physicians, nurses, social workers, spiritual counselors and volunteers addressing the medical, emotional and spiritual needs of patients and families.

The community accepts multiple payment options including Medicaid for qualified applicants, with Medicaid specialists available to assist families through the application process.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.8overall · 28 ratings combined

3.8★ on Google (28)

Barbara Matson

Jul 2025

via Google

The first day my family member was there they tried to administer someone else’s medication. There was repeated missed doses of medication. There were a few staff members that treated my family as a human being, but a good majority just burst into the room, did what they were going to do and left, no introduction, no communication. They forced her to use adult diapers and refused to help her use a more appropriate toileting facility even when asked. She played there days ant a time without being changed. Upon discharge, promises were made and not kept. They blatantly lied just to get her out the door.

Anastasia Koucouthakis

May 2025

via Google

The new ED Bryce has made an INCREDIBLE impact at Riverside Village and the difference he has made at this facility. We want to thank Cierra, Heather SW, Michele, Lola and Bryce for the amazing communication, support and serious care with our patient. The responsiveness and care for our patient was outstanding. Thank you from the bottom of our hearts, Comfort 1 Hospice, LLC

Timothy Brown

Oct 2024

via Google

I have multiple sclerosis, and they have been very accommodating with me

Allene Cart

Jul 2023

via Google

They took good care of my brother as he passed away from liver cancer.

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Frequently Asked Questions

What types of care does Riverside Village offer?

Riverside Village offers Skilled Nursing / Long Term Care.

Where is Riverside Village located?

Riverside Village is located at 1400 W Franklin St in Elkhart, Indiana.

What do families say about Riverside Village?

Reviews for Riverside Village are sharply mixed: some families and hospice partners praise a new executive director's leadership and improved communication, while others describe serious care lapses including medication errors and neglect. Overall Google rating sits at 3.8 from a small number of reviews, reflecting this split experience.

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