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The Villas At Brookview

7505 Country Club Drive

2.8(135 ratings)· Golden Valley average: 3.9

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The Villas At Brookview, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
104
Inspections
View history (44 citations)
Operator
Part of Monarch Healthcare Management's Minnesota network
Facility condition
Transitional care unit renovated; other floors outdated

What Families Think

Reviews of The Villas at Brookview are sharply divided: many families report serious concerns about staffing, medication administration, and slow response to call lights, while others—often those using short-term rehab—praise the physical and occupational therapy team and specific staff members by name. With a 2.8-star average across 135 Google reviews, experiences appear to vary significantly depending on unit, shift, and individual caregivers.

The Good

  • Physical and occupational therapy consistently praised, even by critical reviewers
  • Several reviewers highlight kind, attentive individual staff members by name
  • Facility and rooms described as clean by multiple reviewers
  • Social activities like bingo, holiday parties, and picnics mentioned positively
  • Food praised by several reviewers despite others' complaints

The Bad

  • Many reviewers report long call-button wait times, sometimes over an hour
  • Multiple reports of medication dosing or administration errors
  • Several reviewers describe chronic understaffing affecting care
  • Repeated complaints about poor phone communication and unreturned calls

AI-generated from reviews and community data.

The Villas At Brookview is a senior living community in Golden Valley, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 135 reviews.

About The Villas At Brookview

The Villas at Brookview is a skilled nursing facility located in Golden Valley, Minnesota, operated by Monarch Healthcare Management. The community is described as a pleasant setting that offers a range of care options to residents and their families.

Services at The Villas at Brookview include skilled nursing care, patient-focused rehabilitation for those needing a short-term stay to recover and return home, and long-term care for residents requiring ongoing support.

The operator's broader approach emphasizes putting residents, tenants, and families first, with a focus on innovative care and attentive customer service across its network of Minnesota locations.

Types of Care at The Villas At Brookview

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of The Villas At Brookview

2.8overall · 135 ratings combined

2.8★ on Google (135)

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Susan Bari

Jun 2026

via Google ↗

Positives:<br>The OT & PT were wonderful. Most of the nurses, aides and housekeepers were very kind. The second star is for them. I actually enjoyed therapy.<br>Negatives:<br>They were not prepared for my check-in. I require 24/7 oxygen. I had to wait an hour for oxygen. They had to order portable oxygen and never did. The physical therapist ran in to the oxygen guy an over a week into my stay and made it happen.<br><br>The food was terrible. My family brought me meals. The food was cheap and of low quality. Nothing was seasoned and it was slopped on the plate. Meal times were supposed to be 7:30, noon, and 5:30. Most meals were delivered 45 to 60 minutes late.<br><br>There were exposed wires in the room.<br><br>I was there 13 days in May. I received at bill dated June 1 for 32 days. It was $16,000 for the last 2 days of May and June 1 to June 30. I called and asked how it was possible to bill for a full month that hadn’t happened yet. The response was they contacted my insurance company several times and they hadn’t paid. I find it unreasonable to expect payment within 3 days of discharge. I may amend my review as it appears they charged twice the cost of the stated room rate. Stay tuned.

Kirsten Bergerson

May 2026

via Google ↗

Omgoodness, I just read an article about a patient here dying! Due to a serious overdose of methadone for pain. Incorrect dose due to negligent transcription by the nursing staff. I was transfered there after surgery on my leg. I fell at home, and broke both bones in my R lower leg. This turned into a year long saga, that may not be over yet. Ive had four surgeries so far. After one of the operations at N Memorial, I ended up at the Villas at Brookview. I slept from when I arrived until the next morning. The bed was like one you'd find in a jail call: basic platform made of metal, with a mattress wrapped in old plastic, and about 2 inches think. Quite sparse and uncomfortable, to say the least. But what really got me mad, and was completely unprofessional, was the nurse giving me the wrong dose of hydromorphone! Fortunately,it was not a major overdose, as in the case I mentioned, but she gave me only HALF of the dose that was prescribed for me. Right after the third surgery on my leg, which throbbed, but I also take 4 MG of hydromorphone three times daily for my back, where two of my lumbar vertebrae have disintegrated. And the pin in my L1 has migrated at an angle up into my T12. I am disabled, and in constant pain due to a lumbar fusion gone wrong due to my having gone ahead with the fusion, but unaware that I'd developed osteoporosis. Currently, my L1 and L4 have basically disintegrated. I depend on the opioid to be able to stand and walk, which are quite painful. The.nurse had 2mg tabs for me, so my regular dose would be two tabs. She only gave me one tab. I said something. She said, ill check, then stepped out the door. Ten seconds later, she came back, and said one tablet was the full dose. But I knew she was wrong and lying. I called my family to come and pick me up, and I left. Interestingly, they gave me a list of my medications, and the only hydromorphone tabs on the list were the 2mg strength. So I should have been given two tablets per dose. The NURSE LIED AND ONLY GAVE ME HALF OF THE DOSE THAT WAS PRESCRIBED, AND I WAS LEFT TO WRITHE IN PAIN. COMPLETELY UNPROFESSIONAL ERROR, AND COMMUNICATION. I LEFT. AND LEAVING WAS "AGAINST MEDICAL ADVICE, WHICH SHOWS ME TO BE NOT COMPLIANT WITH MEDICAL ORDERS IN MY CHART, AND MAY MAKE MEDICAL PROFESSIONALS PERCEIVE ME AS DIFFICULT TO DEAL WITH. HORRIBLE EXPERIENCE IN A DARK, DEPRESSING ROOM. BUT A CLINICAL ERROR THAT DROVE ME OUT OF THERE.

Leon Rankin

Apr 2026

via Google ↗

This is where my wife is currently staying. She's been here since October 2025. They have staffing issues, but what nursing home doesn't. Their cost for residents isn't cheap, but on the lower end expense in comparison to other facilities. They are ok for now.

Barbara Rea

Mar 2026

via Google ↗

Very frustrated at the lack of communication. No one returns phone calls. My mother in law complained of being roughly handled and one staff member started quizzing her on "how she got so rich?' How would they know how much money she has?? Today my mil was walking around in wet pants. This is care??

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Government Inspection History

10 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 15, 2026Health Complaint1 citation

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2026

Apr 16, 2026Fire Safety StandardHealth Standard12 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2026

  • Install properly constructed and protected linen or trash chutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2026

Apr 1, 2026Health Complaint4 citations

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

Mar 17, 2026Health Complaint7 citations

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

Dec 11, 2025Health Complaint2 citations

  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 4, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2026

Jul 2, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2025

Jun 18, 2025Health Complaint4 citations

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2025

Feb 14, 2025Health Complaint1 citation

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2025

Sep 17, 2024Health Complaint2 citations

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 15, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2024

Apr 4, 2024Fire Safety StandardHealth Standard5 citations

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024

  • Ensure proper storage of liquid oxygen.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Villas At Brookview offer?

The Villas At Brookview offers Skilled Nursing / Long Term Care.

Where is The Villas At Brookview located?

The Villas At Brookview is located at 7505 Country Club Drive in Golden Valley, Minnesota.

What do families say about The Villas At Brookview?

Reviews of The Villas at Brookview are sharply divided: many families report serious concerns about staffing, medication administration, and slow response to call lights, while others—often those using short-term rehab—praise the physical and occupational therapy team and specific staff members by name. With a 2.8-star average across 135 Google reviews, experiences appear to vary significantly depending on unit, shift, and individual caregivers.

How did The Villas At Brookview do on recent health and safety inspections?

The Villas At Brookview had 10 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Villas At Brookview?

Submit the Request Information form on this page to connect with The Villas At Brookview and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Villas At Brookview? Claim this listing to update photos, pricing, and details. It's free.

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