Laura Doberstein
Dec 2025
A warm, welcoming place with staff who is friendly, professional, and patient. I enjoy their seasonal decor through the different seasons I have experienced while visiting there.
Good Samaritan Society - Ambassador
8100 MEDICINE LAKE ROAD4.2(33 ratings)· NEW HOPE average: 3.4
Part of Good Samaritan Society · 135 communities · 4★ average
1 / 5Quick Facts
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 77
- Inspections
- View history (10 citations)
- Care coordination
- Partners with outside Geriatric Medicine and hospice teams
- Ownership
- Nonprofit organization welcoming residents of all faiths
- Apartment privacy
- Private, lockable apartments residents can furnish themselves
- Track record
- Operating in the West Metro area for 45 years
CMS Care Compare
What Families Think
Reviews of Good Samaritan Society - Ambassador are sharply divided: many families describe deeply compassionate, family-like care, especially during end-of-life and post-surgical recovery, while a distinct cluster of reviewers report serious lapses in basic care, cleanliness, and staff accountability. The community serves both short-term rehabilitation and long-term skilled nursing residents in New Hope, Minnesota.
The Good
- Staff described as compassionate and family-like
- Praised for end-of-life and hospice-coordinated care
- Residents enjoy bingo, birds, and fish in common areas
- Private rooms residents can personalize with own belongings
- Several reviewers note clean rooms and attentive nursing
The Bad
- Several reports of unanswered call lights and delayed help
- One serious report of an abusive staffer with no follow-up investigation
- Multiple reviewers describe understaffing and high staff turnover
- One report of discharge with an open wound and no follow-up care
- Food quality described as inconsistent or cold by multiple reviewers
AI-generated from reviews and community data.
Good Samaritan Society - Ambassador is a senior living community in NEW HOPE, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.2 out of 5 across 33 reviews.
About Good Samaritan Society - Ambassador
Good Samaritan Society - Ambassador, part of The Lodge of New Hope, has served as a destination for post-acute care and outpatient therapies in the West Metro suburbs of the Twin Cities for 45 years. The community is managed by The Good Samaritan Society, a nonprofit organization welcoming residents of all faiths and beliefs.
Apartments at the community are smoke-free and can be personally furnished and decorated with residents' own belongings, wall hangings, and furniture. Each apartment is private and lockable, offering a comfortable and personalized living space.
Included services and amenities cover utilities, internet, basic cable TV, general maintenance of the building, grounds, and furnished appliances, housekeeping, meal programs, central heat and air, emergency response systems, and transportation. Residents also have access to a private dining room that can be reserved for family gatherings, parties, or special meetings.
The community emphasizes care for the whole person, body, mind, and spirit, through a professional and dedicated staff focused on creating a fulfilled, stress-free lifestyle for residents. Services and care may be paid through private pay, Medicare, or long-term care insurance, with additional payment options available depending on individual circumstances.
Types of Care at Good Samaritan Society - Ambassador
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
- Wi-Fi / High-Speed Internet
Meals & Dining
- Guest Meals
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
- Transportation Services
Activities
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Good Samaritan Society - Ambassador
4.2overall · 33 ratings combined
4.2★ on Google (33)
Lucinda “Cindy” Grothe
Oct 2025
I would put my family here again in a heartbeat!<br><br>My 84YO father came to Good Sam Ambassador/New Hope in 10/2024 for transitional care after a hospitalization, then was moved to another wing for skilled nursing and maintenance of his multiple medical issues; he was there a total of 6 months, passing on 4/20/25.<br><br>Let's face it: Nobody wants to die in a nursing home, but for some complex medical cases, that is the best way for the patient and their family to manage care. Social workers, nurse management, nurses, CMAs, therapists, activities staff housekeeping, front desk - everyone treated my dad (and me) like family. Too many wonderful people to drop names here, seriously!<br><br>Nothing fancy about this place, which suited Dad just fine. He had a private room that we decorated with artwork from home and family photos, and a big picture window so he could watch the birds outside. Dad was not a super social guy so I can't tell you much about the activities but they were always full of people.<br><br>The Geriatric Medicine team from Park Nicollet/HealthPartners, local wound care providers, and eventual Methodist Hospice Program staff and nurses all worked in tandem with on-site staff seamlessly to ensure Dad's last months and days were comfortable and spent like they would have been at home - except he had 24/7 care by an amazing team so I could just be his daughter at his side for this final journey.<br><br>After my dad passed, in the early weeks of his absence, I received a wooden box in the mail filled with notes from many of the staff, kind and compassionate words from those who knew and loved him too. Such a sweet and unexpected gift after his loss.<br><br>I am grateful every day that Good Samaritan Society - Ambassasor took such excellent care of my dad, and me!<br><br>p.s. I know I've not been back to visit, grief is hard. Nothing but love to y'all.<3
Lucinda “Cindy” Grothe
Oct 2025
I would put my family here again in a heartbeat! My 84YO father came to Good Sam Ambassador/New Hope in 10/2024 for transitional care after a hospitalization, then was moved to another wing for skilled nursing and maintenance of his multiple medical issues; he was there a total of 6 months, passing on 4/20/25. Let's face it: Nobody wants to die in a nursing home, but for some complex medical cases, that is the best way for the patient and their family to manage care. Social workers, nurse management, nurses, CMAs, therapists, activities staff housekeeping, front desk - everyone treated my dad (and me) like family. Too many wonderful people to drop names here, seriously! Nothing fancy about this place, which suited Dad just fine. He had a private room that we decorated with artwork from home and family photos, and a big picture window so he could watch the birds outside. Dad was not a super social guy so I can't tell you much about the activities but they were always full of people. The Geriatric Medicine team from Park Nicollet/HealthPartners, local wound care providers, and eventual Methodist Hospice Program staff and nurses all worked in tandem with on-site staff seamlessly to ensure Dad's last months and days were comfortable and spent like they would have been at home - except he had 24/7 care by an amazing team so I could just be his daughter at his side for this final journey. After my dad passed, in the early weeks of his absence, I received a wooden box in the mail filled with notes from many of the staff, kind and compassionate words from those who knew and loved him too. Such a sweet and unexpected gift after his loss. I am grateful every day that Good Samaritan Society - Ambassasor took such excellent care of my dad, and me! p.s. I know I've not been back to visit, grief is hard. Nothing but love to y'all.
Adria Sorensen
May 2025
They have the cutest birds inside and fish. Love visiting them. I also think it is really cool that they allow residents to have bird feeders outside too. From my brief visits, I have seen residents playing bingo several times, and one time they were having a happy hour for the residents there (I think it was fruit cups or some dessert?). I hear the food isn't that great or is sometimes cold. People in rehab get to shower twice a week as well. Yeah, I am just a visitor.
Rochelle Davis
Mar 2025
Lots of places for the elderly
Government Inspection History
3 inspection visits in the last three years, 10 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 1, 2026Fire Safety StandardHealth Standard2 citations
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity B of L: potential for minimal harm, patternCorrected Apr 17, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity B of L: potential for minimal harm, patternCorrected Apr 17, 2026
Jan 9, 2025Fire Safety StandardHealth Standard6 citations
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 28, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity B of L: potential for minimal harm, patternCorrected Feb 21, 2025
Mar 7, 2024Fire Safety StandardHealth Standard2 citations
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Good Samaritan Society - Ambassador offer?
Good Samaritan Society - Ambassador offers Skilled Nursing / Long Term Care.
Where is Good Samaritan Society - Ambassador located?
Good Samaritan Society - Ambassador is located at 8100 MEDICINE LAKE ROAD in NEW HOPE, Minnesota.
What do families say about Good Samaritan Society - Ambassador?
Reviews of Good Samaritan Society - Ambassador are sharply divided: many families describe deeply compassionate, family-like care, especially during end-of-life and post-surgical recovery, while a distinct cluster of reviewers report serious lapses in basic care, cleanliness, and staff accountability. The community serves both short-term rehabilitation and long-term skilled nursing residents in New Hope, Minnesota.
How did Good Samaritan Society - Ambassador do on recent health and safety inspections?
Good Samaritan Society - Ambassador had 3 government inspection visits in the last three years, with 10 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Good Samaritan Society - Ambassador?
Submit the Request Information form on this page to connect with Good Samaritan Society - Ambassador and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Good Samaritan Society - Ambassador? Claim this listing to update photos, pricing, and details. It's free.
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