MyLivingChoice

The Madison on Marsh

2245 Marsh Ln

4.2(265 ratings)· Carrollton average: 4.4

Part of Cantex Continuing Care Network · 39 communities · 4.3★ average

The Madison on Marsh, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
125
Care continuity
Residents can stay as care needs evolve
Rehab-to-home support
On-site ADL suite for functional independence

What Families Think

Reviews for The Madison on Marsh are sharply divided: many families praise specific staff members like the Director of Nursing, dietary manager, and social worker for attentive, compassionate care, while a notable number of reviewers report serious lapses in basic care, slow response times, and understaffing, particularly on weekends. The facility is a 125-bed skilled nursing and rehab center within the Cantex Continuing Care Network.

The Good

  • Director of Nursing Maria repeatedly praised as hands-on
  • Social worker Haley praised for discharge help
  • Dietary manager Kevin accommodates picky eaters
  • Rehab team described as encouraging and effective
  • Facility described as clean with private rooms

The Bad

  • Multiple reports of slow response to call lights
  • One report of a feeding tube not flushed for 70 days
  • Several reviewers cite understaffing, especially on weekends
  • One report of misleading information about insurance/financial coverage
  • Some families say the main phone line often goes unanswered

AI-generated from reviews and community data.

The Madison on Marsh is a senior living community in Carrollton, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 265 reviews.

About The Madison on Marsh

The Madison on Marsh is a 125-bed residential health community located in Carrollton, Texas, offering skilled nursing care within a thoughtfully designed interior setting.

The community provides around-the-clock skilled nursing services along with comprehensive rehabilitation programs, allowing residents to receive care as their needs evolve without the disruption of relocating to another facility.

Among the specialized offerings is an Activities of Daily Living (ADL) suite, designed to help residents restore functional independence and to assist with planning for a safe return home after a stay.

Staff at The Madison on Marsh focus on supporting residents' physical, emotional, and social well-being, aiming to guide individuals and families through the health care journey with care and compassion.

Types of Care at The Madison on Marsh

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Madison on Marsh

4.2overall · 265 ratings combined

4.2★ on Google (265)

Sahrish Sohail

Jun 2026

via Google

my mom is a current patient and there nurse staff took 3 hours to get to her!!!

VICTOR BARRY

May 2026

via Google

Great place and a very caring and loving staff

Robert Wallace

May 2026

via Google

Love this place and the employees are amazing ❤️

Steve Mulford

Apr 2026

via Google

Poor in all aspects. Feeding tube not flushed for 70 days. Changed the bandage to mask their lack of care. Left soiled on many occasions. No ccmmunication between patients and stsff. No leadoshipoleadership on all levels incuding mgmt. The main concern floor staff was turning the call light off while not resolving the issue or request. Lack of respect and care. Loud talking and laughing at nurses station.<br>Great staff names:<br>Abraham<br>Ashanti<br>Nanda<br>Elizabeth<br>Evans<br>Quita<br>McClean<br>Angela<br>Jane<br><br>Poor Performers: Too many to list.

christina taylor

Mar 2026

via Google

My mom (Jade) has had to be here twice for rehab. She loves the facility & staff. So thank you too all at the Madison!

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Government Inspection History

7 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 3, 2025Health Complaint2 citations
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2025

Apr 17, 2025Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 1, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 23, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2025

Jan 17, 2025Health Complaint4 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 18, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2025

Dec 4, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 5, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2024

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2024

Oct 19, 2023Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

Aug 16, 2023Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2023

Aug 17, 2022Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 14, 2022

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2022

  • Have an alternate power supply for its alarm system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Madison on Marsh offer?

The Madison on Marsh offers Skilled Nursing / Long Term Care.

Where is The Madison on Marsh located?

The Madison on Marsh is located at 2245 Marsh Ln in Carrollton, Texas.

What do families say about The Madison on Marsh?

Reviews for The Madison on Marsh are sharply divided: many families praise specific staff members like the Director of Nursing, dietary manager, and social worker for attentive, compassionate care, while a notable number of reviewers report serious lapses in basic care, slow response times, and understaffing, particularly on weekends. The facility is a 125-bed skilled nursing and rehab center within the Cantex Continuing Care Network.

How did The Madison on Marsh do on recent health and safety inspections?

The Madison on Marsh had 7 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Madison on Marsh?

Submit the Request Information form on this page to connect with The Madison on Marsh and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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