MyLivingChoice

The Harrison at Heritage

4600 Heritage Trace Parkway

3.9(295 ratings)· Fort Worth average: 4.3

Part of Cantex Continuing Care Network · 39 communities · 4.3★ average

The Harrison at Heritage, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Facility size
120-bed skilled nursing facility
Rehab equipment
On-site agility course and terrain park for rehab
Operator network
Part of the Cantex Continuing Care Network

What Families Think

Reviews of The Harrison at Heritage are mixed, with several families praising attentive nursing, CNA, and therapy staff who helped residents recover after hospital stays, while others describe serious lapses in medication timing, cleanliness, and call-light response. Food quality and temperature are recurring complaints, and staffing shortages appear to affect response times.

The Good

  • Physical therapy team praised for effective, energizing sessions
  • Individual CNAs and nurses called out as caring
  • Clean, well-kept courtyards and activity room noted
  • Staff remembered returning residents by name
  • Helped restore mobility after long hospital stays

The Bad

  • One report of unclean room and unsanitary conditions at admission
  • Multiple mentions of slow or missed medication delivery
  • Several reviewers note food arrives cold or lacking quality
  • Multiple reports of slow call-light response due to short staffing

AI-generated from reviews and community data.

The Harrison at Heritage is a senior living community in Fort Worth, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 295 reviews.

About The Harrison at Heritage

The Harrison at Heritage is a 120-bed skilled nursing facility offering transitional care in Fort Worth, Texas. Located in a residential setting designed to feel like home, the community serves both brief and long-term stays with a focus on physical, emotional, and social well-being.

The facility features resort-style amenities including peaceful courtyards and an extensive range of activities such as group exercise, book club, chapel services, games, and crafts. Residents also have easy access to nearby trails, ponds, playgrounds, shops, and entertainment options in the surrounding neighborhood.

Clinical offerings include an Activities of Daily Living (ADL) suite designed to restore functional independence and assist with home discharge planning, as well as an agility course and terrain park for obstacle navigation practice to support rehabilitation goals.

Types of Care at The Harrison at Heritage

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Arts and Crafts
  • Games
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Harrison at Heritage

3.9overall · 295 ratings combined

3.9★ on Google (295)

Michelle Hartman

Jul 2026

via Google

At first glance this would seem to be a Heavenly place. Don't fall for the hype. The place basically looks like the pics but it has grown old and faded. But hey, who cares if the place safe, clean and care is good? The safety and security are pretty tight, but look at my pics. My best friend was taken to this home on a Friday afternoon, following hip replacement surgery. The surgery went great, but here were a few medical issues afterwards that I won't go into because of HEPA. They weren't ready at the home, and were still cleaning up the room after a former patient. After waiting the room still was not clean. There was left over food items in the little fridge, and you can see the fecal matter on the front of the commode, a used tissue on the floor. This was still the situation on Sat. afternoon when I visited again. The cold water on the kitchen hand sink didn't work at all. But worst, they claimed to have received no orders for meds. My friend did not receive her first ordered medication until Sat. evening. This include not only pain meds, but her regular blood pressure etc. Her daughter brought her meds from home. The medical issues that arose in the hospital required her to have assistance to get up and walk, such as bathroom. The first three times she used her call light nothing happened. Her daughter and I had to run down an attendant. It seems there is a light right outside her door, but this does not go to the nurses desk. We never could find out if this was everyone or just her room. So, you're dependent on a nurse seeing the light. The problem there was a low number of workers visible, and one very over worked nurse. On Sat. the nurse says, "You know she can make it to the bathroom and I said, "Oh no, she cannot, she has to have help. And the nurse relates that, she has no such orders and I mention, you don't seem to have any orders at all. But she was willing to risk it. On Sat. when I showed up they were changing her bed. seems the plastic food storage bag with ice they'd place on her hips had leaked all over the bed. After this they were able to find a real icepack. When i asked about a water pitcher i was told they couldn't find any and must be out. If they don't have basic supplies that's scary all by itself. I wouldn't put my dog in that place. Luckily my friend got better quickly and is out. I would not put in a review while they still had her in their clutches. Don't let the pictures fool you.

Jaylee Tyree

Jun 2026

via Google

Our family placed my grandmother in this facility after a major surgery with the hope that she would receive the care and rehabilitation she needed to regain her strength. Unfortunately, our experience was extremely disappointing.<br><br>The biggest issue was the lack of timely care. If you pressed the call button, you could expect to wait an hour or more for someone to respond—even when assistance was urgently needed. There were multiple occasions where my grandmother needed immediate attention, had already pressed her call button over an hour earlier, and no one had come. We would end up calling the front desk ourselves just to have someone go to the nurses’ station and tell the staff to get up and help her. That should never have to happen.<br><br>We repeatedly brought these concerns to management and the higher-ups, hoping things would improve. Instead, our concerns were brushed off, dismissed, or met with excuses. Nothing ever changed.<br><br>We were also repeatedly told certain doctors and specialists would be coming, but many never did. The physician rarely showed up, the nutritionist we were promised never came, and several other services they assured us would happen simply never did.<br><br>Medication management was inconsistent, the food was poor, and overall communication was lacking. It felt like promise after promise was made during the admission process, only for those promises to be forgotten once my grandmother was admitted.<br><br>I do want to recognize two employees who truly stood out. Vivian at the front desk was always kind, professional, and incredibly helpful. She has no control over the care provided on the floors, but she consistently did everything she could to help us. Nicole, the wound care nurse, was also outstanding. She cared for my grandmother every day with compassion and professionalism. The only reason we didn’t immediately transfer my grandmother to another facility was because we trusted Nicole to continue managing her wound care.<br><br>Aside from those two individuals, I cannot recommend this facility. The nurse aides were often unresponsive, doctors were rarely seen, medications weren’t handled consistently, and the overall quality of care fell far below what was promised. If you’re considering placing a loved one here, I strongly encourage you to look elsewhere. They deserve attentive, compassionate care—not long waits for basic needs, broken promises, and concerns that go ignored. DO NOT GO HERE!

Dora Munoz

May 2026

via Google

The place is nice and elegant my experience visiting someone there they lack staff they take too long to wait on people. I do not recommend this place. Therapy is a hidden mess. You can sit there all day waiting. You have to sit in your wet diaper all day because they don’t have time and they don’t have a routine to change you in the morning you tell him you need your medicine. They ignore you very disappointed.

Becky Thimm

May 2026

via Google

I was away from my apartment for 92 days with two hospitalizations. I wasn’t strong enough to go back to my assisted living apartment so I went to Harrison at Heritage to help with skilled nursing care and physical therapy to strengthen me and my abilities to care for myself. The care I received was exceptional. Savannah, who oversaw the food and dietary, cared about my likes and dislikes and made sure I received what I needed. She also is an excellent cook. I had the very best of care by the nurses and the CNAs. To have caregivers to put on compression socks that I have to have correctly without bruising or hurting me was a blessing. All of the staff was kind and courteous to me at all times. When it was time for me to leave and go back to my apartment, I cried. I had received so much support and good care that I didn’t want to leave. I got back to my apartment and decided that I wanted to be closer to the new friends I had made at Harrison at Heritage so 8 days later I moved a mile away. I can go over there and feel the warmth and kindness and hugs that I received at Harrison at Heritage. The physical therapists, housekeepers, maintenance man, cnas, nurses, doctor, PA, everyone made me feel like I could get better and enjoy my future. I send my deepest love to all that I met and cared for me. If I should ever need help again, this would be the only place I would go. The Harrison at Heritage earns so much. Thank you from the bottom of my heart.

Ashley DeHoyos

May 2026

via Google

I had an excellent experience with this facility. The staff consistently showed a caring and compassionate attitude toward residents and families, making everyone feel welcomed and supported. The nurses and caregivers were incredibly attentive, always checking in and responding quickly whenever assistance was needed.<br><br>The facility itself was very clean, well-maintained, and organized, which gave us great peace of mind. You can tell the team takes pride in creating a comfortable and safe environment for residents.<br><br>I was also very impressed with the professionalism of the administrative team. They were knowledgeable, helpful, and communicated clearly throughout the entire process. Their responsiveness and dedication truly stood out.<br><br>I encountered Kim who was extremely professional, kind and welcoming. I would highly recommend The Harrison at Heritage to anyone looking for a facility that genuinely prioritizes the well-being of its residents.

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Government Inspection History

14 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 28, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 14, 2026

Dec 4, 2025Health Standard8 citations
  • Provide bedrooms that don't allow residents to see each other when privacy is needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 28, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2025

Nov 26, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 28, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 28, 2025

Mar 6, 2025Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

Jan 23, 2025Health Complaint2 citations
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2025

Sep 6, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 28, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2024

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

Jul 16, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024

May 31, 2024Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 26, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 26, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 24, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 24, 2024

Apr 16, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 10, 2024

Mar 29, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2024

Dec 1, 2023Infection ControlNo citations
Sep 18, 2023Infection ControlNo citations
Aug 17, 2023Fire Safety StandardHealth ComplaintHealth Standard1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 7, 2023

Jul 1, 2022Fire Safety Standard1 citation
  • Have an alternate power supply for its alarm system.

    Severity B of L: potential for minimal harm, patternCorrected Jul 22, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Harrison at Heritage offer?

The Harrison at Heritage offers Skilled Nursing / Long Term Care.

Where is The Harrison at Heritage located?

The Harrison at Heritage is located at 4600 Heritage Trace Parkway in Fort Worth, Texas.

What do families say about The Harrison at Heritage?

Reviews of The Harrison at Heritage are mixed, with several families praising attentive nursing, CNA, and therapy staff who helped residents recover after hospital stays, while others describe serious lapses in medication timing, cleanliness, and call-light response. Food quality and temperature are recurring complaints, and staffing shortages appear to affect response times.

How did The Harrison at Heritage do on recent health and safety inspections?

The Harrison at Heritage had 14 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Harrison at Heritage?

Submit the Request Information form on this page to connect with The Harrison at Heritage and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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